SUMMARY

• Led and managed Multi - Million dollar projects across broad technical, financial & business disciplines.
• Prepared detailed Project plans, managed budget/financials and tracked the scheduled project plans and led them to the successful implementation.
• Excellent IT industry experience in Project Management, Leadership, and Software Development Life Cycle(SDLC) using waterfall, iterative, Agile.
• Extensive Data Warehouse and Data Analysis experience, includes leading teams of data Analysts, data modelers, defining conceptual and logical data models, data governance and data quality rules
• Has knowledge in J2EE. Worked in coordination with J2EE web portal development team for development and support of web-services as a part of legacy integration
• Strong Technical and Business experience in various verticals -Insurance (14 years of experience in Insurance),Banking, Mortgage and Telecommunications
• Created cost-benefit analyses and ROI assessments that were used in decision-making on proposed IT implementation projects
• As part of Resource Planning - Built teams offshore-onsite for various projects.Recruited new team members (Developers, Analysts, Testers) - trained, coached as mentor.
• Strong communication and analytical skills with very good experience in Change management, ITTL and an excellent track record to manage change, mitigate risk, influence and infuse use new ideas and deliver solid business results.
• Extensive experience in Business process analysis and Data analysis CASE tools like ERWIN for Analysis, business process modeling, data modeling and database design (OLTP and OLAP). Built various Logical/Physical data model using forward and reverse engineering.
• Over 10 years of project management experience in Database application utilizing Oracle, Teradata, Informatica and MicroStrategy.
• Built and Led a Matrix structure teams consisting of Business Analysts, Developers, testers & Architect.
• Developed and implemented a number of processes to improve quality and increase productivity in the areas of data quality, code maintainability and customer service
• Accomplished track record of delivering high quality projects with the project boundaries and meeting the compliances and overcoming the constraints

TECHNICAL SKILLS

Project Tools: Microsoft Project, RRC, RTC, PowerPoint, Clarity, ServiceNow

Tools: ClearCase, ClearQuest, Maestro (Scheduler)

Scripting Languages / Operating Systems: PL/SQL, Java, Lotus Script, Visual Basic, ASP, Windows (NT, 2000, XP), UNIX, LINUX

Databases / ETL & Reporting Tools& Software: Teradata, Oracle, DB2, Informatica, MicrostrategyGuidewire Policy Center & Guidewire Claim Center, Lotus Notes Domino

PROFESSIONAL EXPERIENCE

Sr. Project Manager

Confidential

Responsibilities:

• Issue Resolution Integrated System (IRIS) - Expand and Enhance IRIS troubleshooting tool for usage across enterprise and provide enhancements to improve event management, outages and troubleshooting content administration
• Customer Impact Outage Tool (CIOT) - Expand CIOT is a solution for the CommDesk, NOC and TAC to get near real-time information of service outages and provide more granular information of customer impact (actual/possible) in complex outage scenarios
• COMM Desk Dashboard - The CommDesk Dashboard is a near real-time Operational Dashboard used by the Communications Desk team at Charter to monitor Customer call volume and tracks key call center metrics to proactively identify service issue
• Managed over $12 million budget and 32 members across all 3 projects of Outage Management and Communication
• Led the teams through Requirements gathering, Development, Testing and Release
• Successfully deployed MVP (Minimum Viable Product) for 2018 by completing all the User Stories that were part of 2018 plan
• Led project scoping and estimation activities and worked with appropriate teams to document the project scope and Solution approach. Review plans with business and all stakeholders to get sign-off from the Executive sponsors and Business leadership.
• Weekly interactions with Executives to provide latest updates on all the projects in the Program
• Led numerous GO/NO-GO meetings and worked with Release Management to implement the changes made in iterations of projects successfully
• Successfully deployed IRIS on schedule, within allocated budget
• On boarded resources (Scrum Master, Developers, Business Analysts and Testers) for CIOT, involved in scoping the project to deliver Minimum Viable Product (MVP) for the year
• Supervised the daily stand ups conducted by Scrum Master and helped in solving numerous business & technical blockers
• Followed core Agile principles and helped build a high productive Cross Functional Agile/Scrum team

Sr. Project Manager

Confidential

Responsibilities:

• Managed about45members team of Business Analysts, Data Analysts & testers for Commercial Lines Transformation (CLT) and was responsible for gathering requirements for Downstream systems - Inforce, Account Distribution Surcharge (ADS), Commercial Portfolio Data Mart (CPDM), HSB and ISO.
• Conducted daily stand ups as part of Agile methodology to get the status from Business Requirements, Data Analysts, Developers& Testers and to track the progress of the projects.
• Managed identification of opportunities for revenue optimization at the same time ensuring areas of growth and Improvements
• Managed onsite /offshore team for build and deployment activities for data warehouse projects reports
• Resolved Data Gaps - Led Data Analysts team and worked with Policy Center Configuration, Plugin, Message Broker, Integrated Data Interface & Downstream teams to identify the data gaps and create the necessary Policy Center Entities and fields (Data Model Changes) to close the gaps
• Responsible for maintaining the traceability of data gaps to the Business Requirements and resolved over 250 gaps.
• Involved in Inception phase for Commercial Line Transformations - BOP, Business Auto and Workers Comp.
• Used the Guidewire Policy Center knowledge to understand process flow and Policy Center Plugin attributes for Data Mapping the attributes

Confidential

IT Project Manager

Responsibilities:

• Managed 42 members for Data Governance team across various locations.
• Coordinating and track the project status and communicate with all stakeholders accordingly
• Involved in fixing technical issues/defects
• Defect Management - As part of Defect management conducting daily status meetings and led a team of Developers & testers to fix and test the open defects and close in a timely manner
• Project management activities and responsible for end to end delivery.Conducted and coordinating daily Onsite-offshore stand ups.