Program Management Resume
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Denver, CO
SUMMARY:
- Certified, seasoned project management professional with 20 years of measurable, progressive success.Advanced cross - functional leader and collaborator within waterfall, agile, and hybrid environments.
- Expert translator of written/verbal material throughout cross-cultural and multi-level audience.
- Full project life cycle manager to include risk, budget, schedule, resources, and procurement.
- Relentless self-learner with intense passion for technology & disruptive value innovation.
TECHNICAL SKILLS:
- Six Sigma
- ITIL 4
- DevOps
- SDLC
- Team Development
- Emotional Intelligence
- Risk Management
- Research & Analysis
- Quantitative Analytics
- Conflict Resolution
- Agile Methodologies
- Cost/Benefit Analysis
- PostgreSQL
- Salesforce
- HTML/CSS
- Adobe Suite
- Alteryx
- Python
- Jira
- SQL
- Microsoft Access
- Microsoft SharePoint
- Microsoft PowerPoint
- Microsoft SQL Server
- Microsoft Excel
- Microsoft Power BI
- Microsoft Project
- Microsoft PowerPivot
PROFESSIONAL EXPERIENCE:
Confidential, Denver, CO
PROGRAM MANAGEMENT
Responsibilities:
- Mitigate risk & change controls through broad technical, financial, and business disciplines
- Define best tools & resource paths for internal/external projects ranging from $10K - $100M
- Product ownership of multiple/simultaneous sprints including deep stakeholder engagement
- Decreased ops cost 70% through identification, planning, & execution of software enhancements
- Spearheaded $14M staff augmentation project through Agile coaching/standups/retrospectives
- Increased revenue by 11% through the restructuring of operations & procurement controls
- Facilitated SOC II implementation including backlog grooming and compliance management
- Planned companywide reporting restructure through multi-team Scrum evangelism & support
- Negotiated $30M contract to include charter development through ops integration
- Partnered with key stakeholders to design & develop a cutting-edge document review system
PROGRAM/PROJECT MANAGER
Confidential, Dallas, TX
Responsibilities:
- Responsible for product design through delivery of $20M online investor software tool
- Successfully implemented internal candidate vetting tool reducing labor cost by 80%
- Achieved 14% growth through full life cycle project management of client staffing model
- Measured, analyzed, planned, and managed the execution of dynamic operations QC platform
- B2B Valuation, Market Intelligence, Risk & Change Management
- Identified opportunities & created cost/benefit models totaling $300M in revenue Developed client-facing website to include regulatory, customer, & accounting requirements
- Directed $37M acquisition of 300 staff, office space, equipment, & $30B in assets for top 5 bank Assisted technical team in translating client operational data into validated product solutions
- B2B Construction, Remediation, Inspection, Investor Analytics
- Oversight of $120M in residential & commercial construction projects across the United States
- Direct liaison to all clients including banks, investors, and government-sponsored enterprises
- Managed financial & operational components for $22M client-facing technology platform
- Developed scope, budget, and resources for hundreds of ongoing projects from $5k - $5M
- Managed integration of staff/resources during 2 multi-billion-dollar company acquisitionsCoordinated team production management tool increasing performance by 300%
- Analyzed all vendor/procurement models, pricing, and tools for continual process improvement
- Led 270+ line-level production/management staff, support, and deep vendor/partner network
- B2C 2nd Mortgage Origination, Servicing, Liquidation, Oversight
- Redesigned staff rewards & recognition program improving efficiency & inclusiveness
- Created & managed cross-functional development of leadership tools reducing attrition by 2% Improved customer satisfaction by 30% through a closed-loop feedback model and robust analytics Partnered with multiple teams to