SUMMARY:

• Confidential offers over fifteen years experience in areas of system administration, technical support of system upgrade/installation, software and hardware testing of system and devices such as settop and un - managed devices.
• Exhibits strong background in understanding system requirements and troubleshooting problem and adapts quickly to changing IT environment and pace.
• In addition to technical skills, Confidential has excellent communication, problem solving, and customer-facing skills.

TECHNICAL SKILLS:

• Monitored and maintained physical ATM network requirements, and PC support and acted as liaison between end-users and technicians.
• Handled inquiries from customers as well as technicians regarding ATM usage and services.
• Elected five times as “Employee of the Week” for handling high volume calls and requisitions.
• Skills Core Competencies - Quality Assurance, Performance Test, automated and manual tests, Agile/Waterfall, Key Performance Indicators (KPIs), Project Management, Release Management
• Soft Skills - Analytical, Problem-Solving, Goal Oriented, Effective Communication, Collaboration, Honest with Integrity, Self-Starter, and Quick Learner
• Technical Skills - Tsung, API/REST calls, POSTMAN, Rally/Jira, Python, VMWare, AWS/Openshift, GITHub/Git, Microsoft Office,

PROFESSIONAL EXPERIENCE:

Software Engineer

Confidential, Lawrenceville, GA

Responsibilities:

• Researched and Developed Performance/Load test cases (Tsung) and built client API matrix for cocktail, stability and spike tests for confidential.
• Updated and maintained cocktail API matrix using Kibana Elastic search, and analysis of customer data using various dashboards and with release changes.
• Worked with DevOps team to gather customer requirements.
• Tracked defects and provided quality metrics on OTT devices such as Android, iOS and various settop devices as well
• Worked in Agile environment, contributing in all Agile ceremonies.

Confidential, Lawrenceville GA

Software Engineer

Responsibilities:

• Researched and Developed Performance/Load test cases (Tsung) and built client API matrix for cocktail, stability and spike tests for international Confidential
• Updated and maintained cocktail API matrix using Kibana Elastic search, and analysis of customer data using various dashboards and with release changes
• Worked with DevOps team to gather customer requirements
• Tracked defects and provided quality metrics on OTT devices such as Android, iOS and various settop devices as well
• Worked closely for North American MSO settops such as Videotron and Rogers for G8 settop devices and executed release testing
• Maintained customer like internal labs with headend releases and client upgrades
• Led Solutions team as a scrum master facilitating all Agile ceremonies including daily standups, retrospective, planning and backlog grooming sessions internal to the team as well as scrum guilds with external scrum teams
• Coached team members to understand Agile practices and help keep team’ focus
• Worked with multiple teams for bug tracking between system components and client devices across different locations and timezones.
• Worked closed with Product Owner with backlog grooming, sprint/release planning, and assisted in prioritizing the backlog.
• Escalated impediments to management to make Agile process more efficient.
• Participated in SVT Beta and SPR reviews to determine the quality of software releases
• Wrote structured Clarify database queries using Crystal Reports and worked with SQA leads
• Responsible for archival information of all subscriber software using internal Test Management System (TMS)
• Maintained structure and content of internal tool using MS FrontPage
• Supported Ariba 8.2 purchasing and inventory for SVT with complex purchasing needs, managing assets inventory.

Confidential, Washington D.C

Network Specialist

Responsibilities:

• Responsible overall infrastructure of DC Procurement supply chain enterprise (PASS) using Ariba Buyer
• Assisted with the upgrade of highly customized Buyer instance to 8.2.2, applied fixes for service packs/defects/bugs.
• Coordinated system releasees for enhancements while maintaining system integrity
• Acted as tier3 support role, troubleshooting all user issues as well as system errors working with different DC agencies
• Communicated effectively as technical functional liaison
• Performed Tibco troubleshooting/customization to facilitate round trip/real time integration between legacy ERP(SOAR) and Ariba Buyer

Confidential, Minneapolis, MN

PeopleSoft Administrator

Responsibilities:

• PeopleSoft Administrator Created custom java integration events, scheduled tasks, and business logic
• Customized/tuned Buyer application and UI via AML/Java
• Created Tibco Integration events for data imports
• Built/configured Buyer/Analysis server instances for multiple environments
• Built/configured remote web servers (iPlanet and IIS)
• Developed functional requirements and technical designs for configuration enhancements

Confidential, Minneapolis, MN

Application Development Analyst

Responsibilities:

• Contributed to senior programming efforts for ATM development by composition conversion specifications, design and implementation processes, testing procedures, installation instructions for fixes and new releases
• Conducted various tests for ATM machines prototypes and network components
• Contributed to company efforts to establish M&I network connection and implementation of international processing times standards