SUMMARY:

• Business Consulting Professional with extensive systems implementation, project management & business process management experience within multiple industries including but not limited.
• Healthcare, Insurance, Media/Entertainment, Big 4 Accounting, & Aerospace:
• 20 years of collaborative operational leadership, change management, &
• 15 years of systems & enterprise wide implementation, upgrades & enhancements
• 15 years business & systems analysis
• 12+ years Healthcare/Project Management/Operations

TECHNICAL SKILLS:

• ERP Applications: PeopleSoft Financials & Supply Chain Management 8.4, 8.9, & 9.2, Oracle Financials 9.0 & 10.7, Concur 7.1, & ServiceNow
• Electronic Data Integration / Document Imaging & Workflow Solutions: EDI, Optika Acorde, KwikTag, Vignette, Kofax, API Interfaces with Epic EHR
• Project Management Software: Quality Center, Visio, SharePoint, StarTeam, CaliberRM, Smartsheet

PROFESSIONAL EXPERIENCE:

Confidential, Honolulu, HI

Project Manager

Responsibilities:

• COVID - 19 Hospital Surge Planning
• CMS Hospital Pricing Transparency - Guest Estimates
• Integrate MCG Care Guidelines w/ electronic health records to standardize utilization review
• Pilot Nuance Dragon Ambient technology for outpatient physician/patient encounters

Confidential Honolulu, HI

Project Manager

Responsibilities:

• Assisted with data management for 2020 Medicaid Request for Proposal (RFP) & Healthy Planet implementation
• Facilitated sessions with cross-functional teams to revise & map process activities for Credentialing & Contracting of Providers and Service Coordination Teams
• Collaborated with Service Coordination/Utilization Review team to revise policies, develop corrective action plans, business process documentation to meet regulatory compliance

Confidential Honolulu, HI

Senior ERP Analyst

Responsibilities:

• Post deployment support of PeopleSoft 9.2 Financials & Supply Chain Management
• Proposed & managed system enhancements/revised system configuration
• Stakeholder engagement
• Elicited & managed business requirements
• Facilitated design sessions (Business Process Modeling of current & future processes)
• Risk Management
• Maintained configuration workbook
• Managed test cycles
• Provided user tools and techniques
• Root cause analysis & solution design
• Business process optimization
• Assigned project tasks & managed timeliness & quality of deliverables
• Developed queries and customized reports
• Provided ongoing status reporting

Confidential,, Pasadena, CA

Business Consultant Analyst Lead

Responsibilities:

• B2P Business Project Lead for PeopleSoft FSCM Implementation & Upgrade
• 80% business travel across Kaiser regions (HI, MD, OR, CA, CO, & GA)
• Business/Functional Lead for the implementation of Automated Workflow & Document Imaging for all regions
• Project Manager/Functional Lead for the implementation of eSettlements (vendor self-service)
• Project Leader for document imaging solutions
• Partnered with cross-functional teams, consultants, and vendors to interface multiple legacy systems, claims, & EDI to the ERP application
• Collaborated with Labor Management Partners to standardize processes across regions
• Provided continuous status reporting to stakeholders, management, & executives
• Documented end-to-end business and functional requirements
• Configuration
• Facilitated large scale design sessions with various stakeholder groups: Requirements Elicitation, Fit Gap, Solutions Design Sessions
• Business Process Mapping: drafted current & future state process documentation
• Performance analysis & solutions design
• Partnered with external consulting groups on various projects: Confidential
• Coached and trained consultants/analysts
• Risk Management
• Facilitated integration and user testing
• Developed test plans & worked with stakeholders to develop test case & scripts
• Collaborated with cross-functional teams (on-site & virtual off-shore teams) Researched product functionality and solutions support
• Created e-campaign to solicit vendor participation for eSettlements
• Partnered with compliance team to ensure processes were SOX compliant
• Led initiatives for post deployment support
• Drafted specifications for custom reports and queries
• Drafted/revised materials (e-learning/Oracle UPK)
• Assisted cross-functional teams with vendor management & centralization efforts

Confidential

Senior Business Consultant

Responsibilities:

• Performance analysis & solutions design
• Drafted current and future state processes
• Identified optimization opportunities
• Project planning
• Risk analysis
• Collaborated with stakeholders to draft business cases, user stories and test scripts
• Drafted functional specifications for custom reports and queries
• Worked with compliance team members to ensure processes were SOX compliant
• Facilitated product demonstrations and info sessions for stakeholders
• Drafted end user materials
• Assisted with planning & relocation of southern CA shared services operations
• Performed on-site deployment support

Confidential

Responsibilities:

• Coached & managed employees & contractors (avg 40 team members)
• Collaborated with Labor Management Partnership to standardize business processes in preparation for the PeopleSoft implementation
• Worked with union partners to develop plans
• Implemented quality assurance tools/techniques to increase performance
• Benchmarked productivity/Reporting/Metrics