IT Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

Developed long - range technology plans including yearly budgeting.
Set up MS Access databases for users to develop their own queries, dashboards, and solutions.
Hired, mentored, supervised, and trained Network Administrator.
Developed and introduced company’s first Agile process using Azure DevOps.
Served as Database Administrator (DBA) and achieved greater reliability and performance using existing hardware.
Developed database design for all new projects.
Acted as production support for all web application issues.
Full-stack C# ASP.Net developer using DevExpress controls and IIS administrator.
Improved application logging for better diagnostics of problems and complaints.
Planned, procured, and installed company's first Instant Messaging, VoIP, and Interactive Voice Response (IVR) system with Microsoft Teams and Skype for Business (SfB) integration, eliminating costly consumer-grade copper POTS system.
Used PowerShell for Office 365 and Microsoft Teams configuration and administration.
Developed long-range plan for move from managed off-premise hosting to cloud solution with redundancies.
Interviewed and worked with users for new projects, enhancements, and bugs.
Procured and maintained Cisco network equipment including Meraki firewall.
Upgraded company's aging network infrastructure.
Wrote and performed many user training sessions and documentation.
Managed and maintained company's WordPress sites including PHP and MySQL.
Administered and configured Exchange Server Online using both GUI and PowerShell.
Established company's phishing and security testing and training process using KnowBe4.
Backup to Network Administrator supporting over 100 personnel nationwide and administrator of Office 365 system.
Diagnosed and eliminated most internet peculiarities and down-time.
Set up company's bulk e-mailing process using MailChimp.
Registered and managed company's non-profit status for IT purchasing, saving the company thousands of dollars per year.

Confidential

.Net Developer

Responsibilities:

Developed and introduced company’s first Agile process and helped to implement Agile.
Developed in C# in a large-scale ERP solution with 200 projects. Some code reading in VB6, VB.Net, and SQL as well.
Scoped task effort on both Fibonacci and hours scales.
Assisted in educating other developers in my areas of expertise.
MVP-VM development for a Citrix environment.
Revised and updated company’s UI styling guidelines. Earned commendation from company president for this project.
Created company’s first database development standards.

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