SUMMARY

• Agile Project Manager with 9 years of IT. experience in the banking and insurance industries—3 years in Consumer and Community banking as a Project Manager & Business Analyst, 3 years in Healthcare consumer portals as an API Product Owner and Sr. Systems Analyst and 3 years in Property & Casualty claims management as a Business Analyst & Project Manager.
• Recognized for providing superior client support by transforming requirements into strategic system - based solutions. Utilize project management principles in Agile/scrum and Waterfall Software Development Life Cycle (SDLC) methodologies from ideation phase to launch, to ensure delivered software application enhancements provide desired functionality and speed to market.
• Exhibit excellent oral and written communication and coordination skills when presenting complex technical design to business stakeholders and managing project timelines and several application interdependencies.
• I have led cross-application and cross-functional project teams comprising of 50+ team members and Business System Analyst teams of 15 individuals and offshore development teams, creating project sequencing plans, coordinating meetings, and reporting project status to clients and senior level executives.
• Recent experience in designing API canonical models and web services transactions that optimize response time and minimize payload that are consumed by web portal and mobile (iOS & Android) applications.

TECHNICAL SKILLS

Hardware: PC; smart phones and tablets (Android, iOS)

Programming: Java, C++, HTML, XML, JSON, CSS, MySQL, R, Python

Software Applications: MS Office Suite (Project, SharePoint, Excel, Access, Visio, Outlook, PowerPoint, Word), SoapUI, DbVisualizer, Splunk, Dynatrace, Oxygen XML editor, JSON editor, Altova XMLSpy, GSS & Kayako Service Request Systems, Application Lifecycle Management (ALM), Service Now, CA Agile Central, Jira Project & Issue tracker, IT Service Manager (ITSM), HP Service Manager (HPSM)

Methodologies: SDLC - Agile/Scrum & Waterfall, QA Processes/Planning - Gherkin

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Delivered Payments Alerts template redesign for email, SMS, and push notifications for 30 alert types to include payment details such as amount due, next payment date, and Automatic Payment settings and deep links to Chase.com website and Chase & Confidential mobile applications for payment-related call to actions for Credit Card, Auto Loan & Lease, Home Mortgage, Home Equity & Home Equity Line of Credit products and shifted alert triggering logic from legacy systems to new Payments ODS Casandra database allowing for real-time feed of customer payment and Alerts enrollment and preferences data from System of Record to the Payments ODS via Kafka queues and allowing real-time alert triggering from Payments ODS to Alerts delivery engine via Kafka events bus.
• Delivered Merchant Directory Self-Enrollment feature and offline data sync process allowing Business Banking Merchants to self-enroll into the Merchant Directory on Chase.com website to receive electronic ACH payments from Chase customers by creating new UI, adding new Merchants to Chase Biller Directory via real-time Kafka events, onboarding new Merchant Directory Enrollment and Account Maintenance micro services to the GAIA cloud environment and creating new Merchant Directory tables in Casandra database for storing and retrieving Merchant enrollment data.
• Integrated Auto Loan & Lease accounts into a multiple Bill Payment experience where customers can schedule and manage payments towards their Auto Loan and Lease, Credit Card, and Merchant biller accounts, and QuickPay payments at the same time.
• Delivered capability for Auto & Home Lending customers to schedule payments faster from screen flyout overlay without leaving their current home page.
• Delivered new Chase Loan Online feature so that customers can receive Credit Cards Loan offers and can enroll in Chase Loan Online and track Loan payment history using new Money Movement micro services onboarded to the GAIA cloud environment.
• Enhanced the Credit Card Balance Transfer feature so that customers can more easily understand offer details and submit Balance Transfer requests on Chase.com using new Credit Card micro services onboarded to the GAIA cloud environment.
• Delivered Credit Card Payment Activity enhancement for displaying Automatic Payments, Payment Activity details, and Credit Card payments made outside of the Digital Channel on Payment Activity history page and displaying Credit Card payment due reminder message on Accounts homepage on the Chase.com website and Chase & Confidential mobile applications by enhancing UI logic, Money Movement Service APIs, and enterprise middleware webservices.
• Delivered Home Mortgage Flexible Payments feature allowing Mortgage customers to schedule and edit Automatic Payment series on Chase.com using various payment frequencies—weekly, bi-weekly, twice a month, monthly—and displaying upcoming automatic payment dates on Automatic Payment enrollment confirmation page.
• Enhanced Auto and Home Lending Automatic Payment details on Chase.com and enhanced Money Movement web services to display first and next Automatic Payment date and provided a nudge to customers on single payment confirmation page to enroll in Automatic Payments based on Automatic Payment enrollment status.
• Delivered Domestic & International Wires Transfer functionality on the Chase mobile application by creating hybrid web pages for enrollment, viewing, scheduling, editing, and canceling Wire Transfers, and managing recipients consumed by the mobile application and creating JS bridge events for native application navigation.
• Conducted analysis using Splunk logs on 60 payment scheduling related error codes triggered in production that were unmapped by the UI and updated API to UI error code mapping to provide a more meaningful error message to customers.
• Delivered updated informational tool tip content on Chase.com Manage Alerts Preferences page so that content on alert delivery timing is more informative to customers.

Confidential

Sr. IT Business Systems Analyst

Responsibilities:

• Led the Wave 2 migration of the digitally redesigned myUHC.com consumer portal that included 19,700 group policies providing self-service functionality such as viewing medical, dental, Rx, and financial claims, account balances, accumulators and ID cards, and viewing and updating primary care providers, referrals, and direct deposit and electronic funds transfer (EFT) preferences to 5 million UnitedHealthcare members with Medical and Pharmacy carve-out coverage, Financial accounts, Gated and/or Tiered Medical plans.
• Migrated the plan benefit details and summary functionality to the digitally redesigned myUHC.com consumer portal providing self-service functionality that included viewing plan and service level benefits details and accumulators for healthcare cost estimation for Employer & Individual, Medicare & Retirement, and Student Resources business segments, spanning seven claims adjudication engines impacting 80,000 group policies and 4.5 million UnitedHealthcare members with Open Access, Co-Pay, HSA, or Joint Partnership Alliance Medical plans along with Rx, Behavioral, Dental, and/or Vision coverage.
• Delivered Health Information Mobile Push Notifications (iOS & Android) for Employer & Individual members and HEDIS health recommendations for Community & State members, allowing members to directly connect with a Customer Service Representative to learn more about a health opportunity.
• Designed strategic enterprise solution for routing Click to Chat and Secure Messages to Customer Service Representative queues by allowing Business Admins ability to manage routing rules via user interface tool without IT impact.
• Delivered Mobile Claims Submission and Tracking functionality, and ability to view payment preferences on the Health4Me consumer mobile application (iOS & Android) for Global Solutions (international) members for claims that were submitted outside of the United States.