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Services Representative Resume

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Darien, IL

SUMMARY:

  • Confidential for Advocate Aurora Health in Darien who quickly became focal using new Allegra system within less than 2 weeks.
  • Successfully completed all Wall - to-Wall Inventories prior to deadlines and below budget, saving Confidential ~$20k for each project; determined time savings and streamlining of procedures.
  • Found potential process improvements for IT order product placement that reduced overall cycle times and current workloads by 30%.
  • Crafted detailed documentation in support of Confidential ’s Order Management System (OMS) (OrderNow ) which was the template used by all Transition Project Managers for their clients.
  • Built a project plan template for all PMs to use to implement Confidential Toolsets globally; designed, created, and documented a procedure manual template to create uniformity and reduce workload for project managers; and customized a global solution data template to support the implementation of a global ordering toolset used internally in Confidential .
  • Managed multiple vendors pricing and performance to ensure successful completion of timelines and budgets for projects which always come in under budget and ahead of schedule.
  • Identified/implemented a leasing model for product acquisitions for a Hilton Hotels to allow Hilton to lease IT product.
  • Formulated/executed an EDI transaction setup with Apple as a supplier, for Cisco ITS that reduced project time/cost by more than $10k.
  • Received Confidential ’s Best of the Best for successfully preparing an Confidential division for Y2K readiness within nine months.
  • Following the acquisition of NFC Leasing by Confidential, authored manuals for managers to help maintain process consistency, to reduce the timeliness for the on IBMs guidelines and procedures; and improved the overall environment for this transition.

TECHNICAL SKILLS:

  • Customer Service| Active/Enhanced Listening | Learning & Adapting | Process Solution Expert | Detail - Oriented | Organization Skills| Project Management | Scrum Master Certified| Agile |PMP Certified | Facilitator | Documentation and Reporting | Creation | Communications Management | Performance Management | Stakeholder/Relationship Management | Monitoring Project Progress, Risks, Issues, and Solutions throughout Project Lifecycles | Negotiations | Vendor Management | Management/Supervision| Determining Root Causes | Monitoring Budget Controls | Project Plans| Microsoft Project Management | Microsoft Visio | Advanced Excel | PowerPoint |Office 365| CPR | First Aid | ADP for Payroll

PROFESSIONAL EXPERIENCE:

Confidential Darien, IL

Services Representative

Responsibilities:

  • Provided an efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, and registration.
  • Assisted billing by providing up to date billing information on all patients (address, insurance coverage, etc.) into the Allegra and Mosaiq systems.
  • Assisted clinical staff in maintaining accurate medical records.
  • Handled multiple tasks in high volume environment with ease and without mistakes or diminution of professional demeanor and customer service.
  • Strong interpersonal and telephone communication skills.
  • Ability to solve problems posed by callers seeking appointments, referrals, billing issues and clinical information.
  • Excellent team coordinator who collaborates well with office staff to ensure the patients come first and their records are accurate and thorough.

Confidential, Oakbrook, IL

Project Manager

Responsibilities:

  • Created internal contract documentation between for Asset Management Services which included the research and negotiation resolution of over 100 identified internal issues.
  • Successfully coordinated Wall-to-Wall Inventories for Confidential ahead of schedule and under budget. Facilitated involvement of all stakeholders including on site customer focal and vendors to perform the Wall-to-Wall Inventory through weekly status and preparation update meetings. Created detailed project plan and data collection of assets for customer’s asset repository.
  • Directed and managed the implementation of a global Confidential Order Management System (OMS) called OrderNow by synchronizing and customizing to the client’s requirements for the tool; coordinating the work of multiple teams globally, authored a detailed project plan; designed order placement/management procedures documentation; and, specific for each client. Implementations included feeds to outside systems like SAP, Fixed Asset Repositories and outside customer toolsets. Customer accounts included
  • Liaison between my clients and the Development Team to identify data elements and requirements for feeds to the customer’s external systems for Ordering Tools like Ariba and Financial Systems like SAP and Fixed Asset Systems.
  • Used advanced knowledge and innovation to customize client solutions to interface between clients and Confidential systems for all of my accounts which included being a negotiator for solution results.
  • Wrote and standardization documentation for use internally for the Wall to Wall project for clients; coordinated/documented meetings; produced status updates; and monitored overall product spend.
  • Identified potential project risks; documented scope and change requests; and defined data elements to capture in systems for interfaces, changes, and communication efforts.
  • Liaised between Clients, IT Development and Vendors to maintain open channels of communication for requirements, specifications, and tool capabilities for each project and to create required documentation of SOWs, Project Change Requests, Project Charters, WBS, and Lessons Learned.
  • Managed vendor performance, execution and reconciliation of costs on all projects to ensure a successful completion of projects under budget and ahead of schedule.
  • Departmental focal who created templates used by PMO for project plants, SOWs, Lessons Learned and Project Change Requests.
  • Prepared/coordinated Confidential unit site for Y2K by documenting contingency plans for each process and onsite system, creating and managing a complex project plan and communication emergency plan within a short turnaround time winning me the “ Confidential.
  • Designed test plans for implemented solutions and coordinated efforts with more than 300-unit employees.
  • Performed detailed analysis of equipment returning off of lease which assisted in a 90% accuracy and recovery rate of all leased equipment.

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