Senior Program Manager Resume

SUMMARY:

Dedicated Senior Program Manager with twenty - four years telecommunications, five years IT administration, and five years office management experience.
Established reputation for strong customer relationships and numerous successful customer network deployments.

PROFESSIONAL EXPERIENCE:

Senior Program Manager

Confidential

Responsibilities:

Managed, expedited and tracked site specific install material shipments for 385 cell sites resulting in 3 weeks schedule improvement on a highly visible project
Scheduled delivery of site specific material for multiple large scale projects at the same time
1200 site Airscale swap project - keeping material flowing into market in priority order so the 30 installation crews would not run out of material and stay on schedule
Managed successful completion of $40M LTE project, assuring the completion of key milestones for timely revenue recognition
Requested by management to stay on a 205 site deployment project for stability during 40% mid-project personnel turnover due to escalations and company reorganization
Developed and managed a mid-project remote radio head swap out project within the 535 site deployment to address a quality issue while keeping the rapid deployment on track
Requested, by name, to remain Confidential ’s key customer contact for confidenial.

Project Manager

Confidential

Responsibilities:

Team MVP in 4 separate quarters
Received a President’s Club for the development of Visio T1 configuration sheets and network topography maps for customers

IT Systems Assistant Administrator

Confidential

Responsible for the installation, growth, and maintenance of various voice and data equipment at multiple locations.
Equipment included Data General AviiON, UNIX, Microsoft Windows, Novell Netware, Synoptics LAN equipment, 3Com bridges,
UniData Database, Informix Database, NEC 2400, Centigram voice mail, and Valcom paging. WAN technologies included Private Line and Frame Relay.
Managed voice and data service providers, coordinating all MAC orders. Responsible for IT department purchasing and budget adherence.
Negotiated service and equipment provider contracts resulting in cost savings
Acted as chair to United Way annual campaign for 3 years, resulting in nearly 85% growth in contributions

Office Manager

Confidential

Responsibilities:

Responsible for installation, growth, and maintenance of telephone, voicemail, computer, and office equipment.
Managed voice and data service providers, coordinating all MAC orders.
Trained & supervised clerical and maintenance staff. Responsible for supply purchasing and budget adherence.
Responsible for coordination of special events and all employee travel (domestic and international).
Coordinated office move into a downtown Cincinnati location, including working with architect, construction company, and various utility companies to plan a seamless transition.
Developed coding system with professional moving company resulting in smooth company move to downtown location