SUMMARY

• Accomplished Project Manager/Product Owner with 8 years’ experience in requirements gathering process modelling, stakeholder management, and building complex enterprise systems and implementing CRM business solutions.
• Adept in Agile Requirements (6 years’ experience), best practices and managing Sprint Planning sessions; Managing Product/Sprint backlog, grooming and prioritizing the User stories; materializing Product Visions and Goals into Product Features, User Stories and Release Strategy along with acceptance and evaluation criteria.
• Has led multiple Business Process Re - Engineering and Business Process Improvement initiatives using SDLC, Waterfall, Agile/Scrum. Proven background in successfully managing and contributing to projects having budgets ranging from $200k through $10M.
• Strategic planner and critical thinker with sharp analytical, interpersonal, organizational, and problem-solving skills with acumen in both Business and Technical domain.

TECHNICAL SKILLS

• Requirement Gathering & Analysis
• Project Management
• Change Management
• Problem Solving
• Data Analysis & Visualization
• Datawarehouse (8 years)
• Performance Reporting
• Product Roadmap
• Jira (6 years)
• Product Management
• MS Office
• Salesforce & MS Dynamics
• Tableau
• SQL
• BPMN (Visio)
• HP ALM familiarity (as used by testing teams)

PROFESSIONAL EXPERIENCE

Confidential

Product Owner/ Project Manager

Responsibilities:

• Defined requirements and priorities; managed and developed the product backlog and prioritized backlog for implementation and performed business process re-engineering; created user story maps for traceability purposes and prioritized the product backlog to develop sprint log.
• Led sprint planning and sprint grooming sessions and provided timely and valuable inputs in the sprint retrospectives.
• Defined epics, user stories and evaluation criteria for Agile development team and made sure that user stories are explained well and always in right priority in backlog
• Facilitated Joint Requirement Planning (JRP), Joint Application Development (JAD) with Business User Groups, Subject Matter Experts, and IT to limit the change process and develop the design
• Defined functional specifications, transformation rules, quality attributes, constraints, and other non-functional requirements for data interfacing and migration.
• Developed best practices and processes for data mapping documents and data dictionaries to ensure smooth development of the features.
• Analyzed data interdependencies for various mainframe applications by developing data models and data flow diagrams.
• Created prototypes and business process models to identify gaps and define the AS IS and TO BE states so that special requirements can be conveyed easily to the Development/UX teams.
• Assist testing teams in translating requirements and Use Cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
• Gathered, analyzed, and documented business requirements (BRD), use cases, system requirements (SRD), functional and non-functional specifications based on information gathering sessions with business unit stakeholders and technical team members
• Defined functional specifications, transformation rules, quality attributes, constraints, and other non-functional requirements for data interfacing and migration.
• Developed best practices and processes for data mapping documents and data dictionaries to ensure smooth development of the features.
• Analyzed data interdependencies for various mainframe applications by developing data models and data flow diagrams.
• Proactively communicated and collaborated with external vendors and internal customers to analyze information needs and functional requirements
• Led the transition to Agile business environment and enforcing Agile methodologies and Scrum Framework on product delivery within the organization and concepts like definition of ready, definition of done, backlog tracking, burn down metrics, acceptance criteria, velocity, and task definition
• Managed SCRUM development life cycle initiative cross-functionally with internal and external stakeholders and negotiated changes in different aspects of a project - Scope, Time, Cost- Benefit, Risk, Change and Closure
• Closely worked with the sponsor, technical and functional experts, created a project charter, gathered functional and technical requirements, developed project plans which include resource assignments, schedule, budget, milestones, step funding and tracking, risk identification and mitigation planning and plan for implementation
• Created dashboard utilizing processes for program status reporting, RAID reporting, budget reporting, and product launch readiness reporting
• Planned, tracked, measured, and reported on the status of a variety of projects throughout the entire project development life cycle. Allocated resources utilizing RACI matrix and tracked resource utilization on regular basis
• Ensure vendor compliance with key contract deliverables by reviewing evidence based on the agreed schedule and deliverables with IT management and vendors
• Composed documentation detailing progress of project initiatives and lessons learned from completed projects

Confidential

Project Manage/BA

Responsibilities:

• Worked as PM/BA on the Legacy migration of Programming Automation Software, implementation of a CRM application and modernization/enhancements to Online/Mobile channels
• Successfully manage communication with the project sponsor, business, technical and functional experts, create project charter, gather functional and technical requirements, developed project plans, schedule, budget, milestones, step funding and tracking, risk identification and mitigation planning and implementation
• Work with key business stakeholders to understand the product features to define the project scope and determine the resource requirements, and timelines
• Involved in creating Business Requirement Document (BRD) and decomposed the business requirements into System Requirement (SRS) using Use Case Models and Scenarios; performed process mapping and gap analysis for ‘AS IS’, ‘TO BE’ and various intermediary stages applicable to certain processes or channels
• Managed the development of data requirements, ETL process, data quality management, data migration, data manipulation and data transformation using SQL and Excel
• Responsible for all technology related task activities including project planning, product backlog definition, financial forecasting, monitoring and control of activities; manage project from initiation to closure following SDLC and PMLC methodologies
• Manage all day-to-day project task activities including monitoring and controls of project task, change request, risk control and product backlogs using Agile methodology
• Work with the business, product owner and technical teams to understand Agile/Scrum concepts like definition of ready, definition of done, backlog tracking, burn down metrics, acceptance criteria, velocity, and task definition
• Present the project status at executive steering committee meetings (Senior Directors Level) and provide daily status updates on project issues, business risk, technology challenges as well as financial status and burn rate
• Coordinate GO-LIVE meeting and post implementation meeting to ensure both Business and technology stakeholders are satisfied with the implementation