Senior Program Manager Resume

SUMMARY

Seasoned, objective and responsive Senior Information Technology Leader with a proven track record of success
Extensive Health IT knowledge including Centers for Medicare & Medicaid Services (CMS) systems, Population Health IT and Accountable Care Organization ( Confidential ) enablement
Objective and motivated individual who employs a goal oriented approach to management and the utilization of industry best practices to deliver results
Information Technology Management including identification of business needs/opportunities, analysis of available and emerging technology solutions, self - service enablement, business strategy, transaction processing, legacy systems replacement, large subcontract management, hardware and software integration, systems installation and management.
Program and Project Management including establishment of PMO and related processes, structured problem analysis, cost estimating & projection, sub-contract management, project team building, rapid prototype design & development, deliverables scheduling, implementation and executive reporting.
Personnel Administration including assessment, hiring, coaching, motivating and focusing program directors/managers/supervisors/professional staff and management; defining mission and goals, mentoring and empowerment, defining and managing expectations, continuous personnel evaluation and calculated risk taking.
Client Relationship Management including development on new business opportunities, development of long-term strategic relationships, client executive communications, contract management, issue resolution and leadership of strategic client planning activities.

PROFESSIONAL EXPERIENCE

Senior Program Manager

Confidential

Responsibilities:

Lead internal and external cross organizational teams in support of implementations and subsequent implementation enhancement activities
Partnered with client Senior leadership (CMO, CIO) to craft engagement approach and manage program
Identified and drove product and clinical changes prior to formalized methodology in-place
Managed and led program through three development lifecycles and six off cycle deliveries
Developed governance structure to provide oversight and a decision-making framework for alignment
Drafted program plans including master work plan, communications schedule, deliverables and risk register
Developed Service model for post-implementation phase transition to Confidential Customer Support Group
Implemented Quality Measure, operational metrics and reporting to measure clinical program effectiveness

Portfolio Manager

Confidential

Responsibilities:

Managed project portfolio and financials for application, process and organizational changes to support Confidential clients
Chaired and facilitated weekly senior management forums (Steering, Issues)
Managed development pipeline from requirements to testing and coordinated formal handoff with Release Management

Program and Account Manager

Confidential

Responsibilities:

Development of Master Services Agreements to manage commercial, legal and program delivery
Design and implement Governance structure, monitoring routines, tools and templates
Chair the program Steering Committee with senior business and technical leadership
Drive scope development, team structures, work plan design, issues resolution and implementation
Drive financial management, performance to plan and project profitability

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship