SUMMARY:

• PMP, Project Management Professional
• Six Sigma Black Belt
• ITIL v.3 Certified
• SDLC, Agile, and Waterfall software development methodologies
• Data Center Migration/Infrastructure Deployment
• Certified Identity and Access Manager (CIAM)
• 15+ Years IT Management
• 10+ Years Project Management - IAM/Infra/Sftwr
• 8+ Years Program Management
• 8+ Years IAM Lead Global Cross Functional Teams 50+
• Azure Cloud, SaaS, IDaaS, MFA
• Writing Business Requirements & Practices

PROFESSIONAL EXPERIENCE“

Program Manager

Confidential

Responsibilities:

• IT/OT PIAM, IAM plan and implement solutions to enterprise customers
• Architect, PM, Best Practices, Requirements gathering and Deployment Strategies
• IAM RFPs, POCs for Confidential InfoSec, Multi $ MIL Budgets - Ping (CIAM), SailPoint, Saviynt, App Migrations to Azure, Federation, SAML 2.0, Compliance, GDPR
• Lead Provisioning/De-Provisioning (SailPoint) efforts - Test Cases, UAT
• SSO using SAML and OAuth protocols for autantication/authorization. JSON Web Tokens.
• DC moves, adds, changes, IAM (IGA, SSO, MFA, Attestation), Automation Tech
• Lead Cloud Federation Programs/Projects to migrate applications to Azure - MPP, Jira, Remedy
• Azure MFA and Federation of Saas/On-Prem Applications
• Lead QA Workstreams, implement high value testing improvements for DC Migration
• Process Re-Engineering, Writing Business Requirements & Practices
• Drive efficiencies into current/new processes
• Responsible for driving customer adoption and success in teh Identity and Access Management space, identifying opportunities for added business value

Sr PM

Confidential

Responsibilities:

• Identity and Access Management (IAM) Deployments of Dell/Quest One Identity Manager to external customers utilizing an Agile and/or Waterfall approach
• Monitors, tracks, and controls change to teh program and its projects through formal change control management
• CRM/Business Development/Value Add
• Analyze performance measures to determine options and appropriate actions to increase program and project performance. Coordinate and provide cost reporting and analysis on a regular schedule
• Developing and managing direct relationships with key stakeholders and subject matter experts to ensure teh business solutions are aligned with their goals and priorities
• Business Process Re-Engineering, Writing Business Requirements & Practices

Program Manager

Confidential, Redmond, WA

Responsibilities:

• Own $20+ MIL Program to Pre-deploy Network Capacity ahead of server demand in support of internal Microsoft customers delivering leading edge infrastructure solutions
• LOB (Line of Business) Manager accountable for all aspects of client deployments into teh worldwide GFS data center infrastructure including Networking, Hosting, Platforms (AD, DNS, Backup, etc.), Asset Management, Security, and Facilities
• People/Vendor Development Programs targeting skillset enhancement of hiring pools targeting efficiencies
• Fiscal strategy & tactical planning, knowledge of generally accepted accounting practices, budgeting, forecasting, P&L

Sr IT Manager

Confidential, Bellevue, WA

Responsibilities:

• Design and build of Confidential ’s High Availability Systems initiative called “OneOps” designed to directly add revenue to teh business thru increased booking availability.
• Designing processes and SOP’s around teh program and in addition currently requires overseeing a Tier III team within teh Global Operations Center for this Fortune 500 Ecommerce Company.
• Oversee end to end support teams for teh combined production and development environments in mission-critical, revenue-dependent, and 24x7 environment.

IT Manager

Confidential, Grapevine, TX

Responsibilities:

• Oversee portfolio of projects in Ecommerce environment ; manage critical path task management, dependency tracking, resource planning, resourcing constraints, issue and decision management, issue elevation. Work with business and functional units to drive deliverables and focus on improvement.
• Implementations, upgrades (5), and migrations (10). 2 Data Center Migration/Moves.
• New Store/Facility Setup - Infrastructure, VOIP, Network, Server.
• Optimize vendor process and selections for 2 external vendors.
• EMC Storage Array, Consulting, PM, BI, Logistics, ITIL, Six Sigma.

Program Manager

Confidential, Irving, TX

Responsibilities:

• Global enterprise transformation, Supply Chain Management, companywide cost reduction, offshoring services, companywide cost savings initiatives, resource management, ITIL.
• EBITDA, Operating Cash Flow, Balance Sheets tracking.
• Determining major project risks and issues, expected and realized savings on a corporate level, organization-wide metrics, PMO development, project delivery, ROI to teh business.

Sr IT Manager

Confidential, Plano, TX

Responsibilities:

• Offshore/Nearshore solutions - Outsourcing customer IT Departments, HR, Finance.
• Working with external vendors to optimize process and selections.
• Process mapping and optimization to decrease response times by 10%.
• Managed global team of 55+ Sys Admins (Win, Unix) with P&L Responsibilities.
• Resource Management, Performance and Compensation Management.
• Conducted Voice of Customer (VOC) surveys and implemented performance dashboard reporting.
• Achieved annual business objectives with 31% staff reduction and budget reductions.
• SOX, SAS70, Critical Practices Audits.