Project Manager Resume

SUMMARY

Solutions - focused and Results-driven leader for cross-functional teams with 18 years’ experience in software design, development, implementation, project delivery, operations and stakeholder management
PMP, Scrum Master (CSM), Prince2 Practitioner (PRINCE2) & ITIL Foundation Certified with 9+ years of project management experience in leading initiatives comprising Business Analysis, Business process management, Application Development, System Integration, Application migration, Release & Deployments in on-premises data centers & AWS Cloud
Expertise in IT Managed services outsourcing model & onshore-offshore global delivery projects & programs. Over five years of global experience working at onshore locations at Canada, France & Japan
Managed & Delivered Mobile App & Portal development projects in AWS (Amazon Web Services) Cloud Infrastructure
Proficient in Agile Scrum and Waterfall SDLC (software development life cycle) methodologies

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

Responsible for delivering and rolling out projects in Cisco Unified Communications space focussed on Contact Centre, IVR, building contact centre & digital cross-channel enablement to enable self-serve capabilities
Successfully delivered projects to enable proactive outage notifications in IVR proactive notifications, IVR Call to digital chat deflection, Technology enablement to onboard new call centre
Currently responsible to deliver strategic projects to provide technology infrastructure to on board new call center vendors to support Shaw Business and platform upgrades of Cisco unified communications infrastructure
All projects follow Project Delivery Framework using Service Now PPM that include mandatory documentations such as Business Requirement Document, Project Management Plan, Operational Readiness Plan, Quality Assurance Strategy, Plan & test plan, End user training plan

Project Manager

Confidential

Responsibilities:

Leading Cross Functional teams across Business, Digital, and Infrastructure Teams and owning the Costing, Budgeting, Delivery and Implementation of Digital Capabilities
Delivered three strategic projects focusing on the Digital Capabilities spanning OMNI Channel Initiatives focused on Customer Lifetime Value for Leading Enterprise-Wide Financial Products with an overall budget of $2M

Program Manager

Confidential

Responsibilities:

Successfully delivered new IT applications to launch new broadband business - CRM (Customer Order entry, Order fulfillment, Customer 360 view), OSS (Network inventory), BSS (Billing, recharges, data usage, invoice, statement of account, GIS (Network planning), Corporate portal for green field broadband deployment.
Supported business for End to End IT Enablement of business process - Sales customer order entry, service provisioning & field service process to launch Broadband service
Successfully created new IT policies, procedures processes to ensure day to day functioning of IT department
Established IT Operations function in a managed services model with IT partners (24/7 IT Operations - L1 Helpdesk, L2 Incident Mgmt. & L3 Problem Management)
Contribution towards IT Costing, Vendor Management, Budget & Annual Operations planning