PROFILE

MBA graduate with a focus in Management Information Systems.

Project Management Institute, PMP.

15 years of software implementation project experience, including Engagement Management, Program Project Management, Analysis, Architecture and Development.

PROFESSIONAL EXPERIENCE

Conofidential

Data Governance Lead

• Scope Implementing Constituent Data Governance across the University.
• Resources The project consists of a blended team of 12 business, functional and IT resources.
• Budget The project budget is 300,000, and the duration is 4 months.
• Methodology The implementation methodology is based on a combination of Lumendata and Gartner industry best practices.

Client Partner

Conofidential

Scope Implementing HECH 8.1.1.11 as a phase 0 pilot to address data quality issues, and duplicate constituents across the university HR and resolve customer and address cleansing and standardization issues, and streamline the customer and contact registration process.

• Resources The project consists of a blended team of 8 business, functional, technical resources, including offshore development.
• Budget The project budget is 300,000, and the duration is 7 months.
• Methodology The implementation methodology is based on a combination of LumenData Waterfall, IIBA and PMI best practices.

Conofidential

Project Manager, Oracle Product Data Hub

• Scope Implementing PDH R12.2.3 with EDQP to address contract and item data quality issues, and streamline the New Item Request process.
• Resources The project consisted of a blended team of 12 business, functional, technical resources, including offshore development.
• Budget The project budget was 400,000, and the duration was 5 months.
• Methodology The implementation methodology is based on a combination of Oracle AIM, IIBA and PMI best practices.

Project Manager, Enterprise Data Quality

• Scope Implementing EDQ to address vendor data quality issues, and resolve vendor duplicates in downstream systems.
• Resources The project consisted of a blended team of 6 business, functional, technical resources, including offshore development.
• Budget The project budget was 200,000, and the duration is 4 months.
• Methodology The implementation methodology is based on a combination of Oracle Waterfall, IIBA and PMI best practices.

Conofidential

Project Manager, Oracle Customer Data Hub

• Scope Implemented UCM 8.2 as a pilot to address customer cleansing and standardization issues, and streamline the customer onboarding process.
• Resources The project consisted of a blended team of 10 business, functional, technical resources, including offshore development.
• Budget The project budget was 1.5 Million, and the duration was 12 months.
• Methodology The implementation methodology was based on a combination of Oracle Waterfall, IIBA and PMI best practices.

Project Manager, Oracle Product Data Hub

• Scope Implemented PDH R12.2 as a pilot to address item cleansing and standardization issues, and streamline the Enterprise Resource Planning process.
• Resources The project consisted of a blended team of 12 business, functional, technical resources, including offshore development.
• Budget The project budget was 1 Million, and the duration was 12 months.
• Methodology The implementation methodology was based on a combination of Oracle AIM, IIBA and PMI best practices.

Project Manager, Enterprise Data Governance

• Scope Implemented Enterprise Data Governance as a foundation to address an organizational need to implement a process to master data and implement standards across all business units from engineering to distribution.
• Resources The project consisted of a blended team of 5 business, functional, technical resources, including offshore development.
• Budget The project budget was 200,000, and the duration was 12 months.
• Methodology The implementation methodology was based on a combination of Data Governance Standards, IIBA and PMI best practices.

Program Manager, CDM Program

• Scope Managed the MDM Program, Including Customer, Product, Supplier Data Hubs and Enterprise Data Governance.
• Resources The project consisted of a 5 blended team of business, functional, technical resources, including offshore development.
• Budget The project budget was 500,000, and the duration was 12 months.
• Methodology The implementation methodology was based on PMI best practices.

Conofidential

Client Partner, Oracle Customer Hub

• Scope Implemented UCM 8.2 as a pilot to resolve customer and address cleansing and standardization issues, and streamline the customer and contact registration process.
• Resources The project consisted of a blended team of 10 business, functional, technical resources, including offshore development.
• Budget The project budget was 800,000, and the duration was 10 months.
• Methodology The implementation methodology was based on a combination of Oracle Waterfall, IIBA and PMI best practices.

Conofidential

Client Partner, Oracle Customer Hub

• Scope Implemented UCM 8.2 as a pilot to resolve customer and address cleansing and standardization issues, and streamline the customer registration and loyalty process.
• Resources The project consisted of a blended team of 10 business, functional, technical resources, including offshore development.
• Budget The project budget was 1.6 Million, and the duration was 6 months.
• Methodology The implementation methodology was based on a combination of Oracle Waterfall, IIBA and PMI best practices.

Client Partner, Oracle Product Hub

• Scope Implemented PIM R12 as a pilot to resolve product item cleansing and standardization issues, and streamline the new item request process.
• Resources The project consisted of a blended team of 9 business, functional, technical resources, including offshore development.
• Budget The project budget was 1 Million, and the duration was 8 months.
• Methodology The implementation methodology was based on a combination of Oracle AIM, IIBA and PMI best practices.
• Developed an MDM project plan to deliver proto-type Supplier Hub scope based on Oracle eBiz Suite SDH R12.

lient Partner, Oracle Supplier Hub

• Scope Implemented SDH R12 as a pilot to resolve Supplier Address cleansing and standardization issues, and streamline the supplier registration process.
• Resources The project consisted of a blended team of 9 business, functional, technical resources, including offshore development.
• Budget The project budget was 1 Million, and the duration was 8 months.
• Methodology The implementation methodology was based on a combination of Oracle AIM, IIBA and PMI best practices.

Conofidential

Client Partner, Oracle Customer Hub

• Scope Implemented UCM 8.2 as a pilot to resolve customer and address cleansing and standardization issues, and streamline the customer registration and loyalty process.
• Resources The project consisted of a blended team of 10 business, functional, technical resources, including offshore development.
• Budget The project budget was 1.6 Million, and the duration was 6 months.
• Methodology The implementation methodology was based on a combination of Oracle Waterfall, IIBA and PMI best practices.

Client Partner, Oracle Product Hub

• Scope Implemented PIM R12 as a pilot to resolve product item cleansing and standardization issues, cross-reference products across sales and distribution channels, streamline the new item request process.
• Resources The project consisted of a blended team of 12 business, functional, technical resources, including offshore development.
• Budget The project budget was 1.5 Million, and the duration was 22 months.
• Methodology The implementation methodology was based on a combination of Oracle AIM, IIBA and PMI best practices.

Conofidential

Client Partner, Oracle Customer Hub

• Scope Implemented UCM 8.2 as a pilot to resolve customer and address cleansing and standardization issues, and streamline the customer registration and loyalty process.
• Resources The project consisted of a blended team of 6 business, functional, technical resources, including offshore development.
• Budget The project budget was 1.2 Million, and the duration was 9 months.
• Methodology The implementation methodology was based on a combination of Oracle Waterfall, IIBA and PMI best practices.

Conofidential

Client Partner, Oracle Customer Hub

• Scope Implemented UCM 8.2 as a pilot to resolve customer and address cleansing and standardization issues, and streamline the customer registration and loyalty process.
• Resources The project consisted of a blended team of 6 business, functional, technical resources, including offshore development.
• Budget The project budget was 1.2 Million, and the duration was 6 months.
• Methodology The implementation methodology was based on a combination of Oracle Waterfall, IIBA and PMI best practices.

Conofidential

Client Partner, Oracle Customer Hub

• Scope Implemented UCM 8.2 as a pilot to resolve customer and address cleansing and standardization issues, and streamline the customer onboarding process.
• Resources The project consisted of a blended team of 6 business, functional, technical resources, including offshore development.
• Budget The project budget was 800,000, and the duration was 5 months.
• Methodology The implementation methodology was based on a combination of Oracle Waterfall, IIBA and PMI best practices.

Conofidential

Client Partner, Oracle Product Hub

• Scope Implemented PIM R12 as a pilot to resolve product item cleansing and standardization issues, cross-reference products across sales and distribution channels, streamline the fund to fund process.
• Resources The project consisted of a blended team of 12 business, functional, technical resources, including offshore development.
• Budget The project budget was 1.2 Million, and the duration was 10 months.
• Methodology The implementation methodology was based on a combination of Oracle AIM, IIBA and PMI best practices.

Conofidential

Client Partner, Oracle Product Hub

• Scope Implemented PIM R12 as a pilot to resolve product item cleansing and standardization issues, cross-reference products across sales and distribution channels, streamline the new item request process.
• Resources The project consisted of a blended team of 6 business, functional, technical resources, including offshore development.
• Budget The project budget was 600,000, and the duration was 6 months.
• Methodology The implementation methodology was based on a combination of Oracle AIM, IIBA and PMI best practices.

Conofidential

Client Partner, Oracle Higher Education Hub

• Scope Implemented HECH 8.0 as a pilot to resolve constituent data quality issues related to cleansing and standardization, de-duplicated constituents, and streamline the constituent registration process.
• Resources The project consisted of a blended team of 8 business, functional, technical resources, including offshore development.
• Budget The project budget was 500,000, and the duration was 6 months.
• Methodology The implementation methodology was based on a combination of Oracle Waterfall, IIBA and PMI best practices.

Conofidential

Project Manager, Customer Hub

• Scope Implemented UCM 8.2 as a pilot to resolve customer and address cleansing and standardization issues, and streamline the customer onboarding process.
• Resources The project consisted of a blended team of 10 business, functional, technical resources, including offshore development.
• Budget The project budget was 1.4 Million and the duration was 12 months.
• Methodology The implementation methodology was based on a combination of Oracle Waterfall, IIBA and PMI best practices.

Senior Project Manager

Conofidential

Conofidential

Program Management,

• Scope Implemented UCM 8.0 as a pilot to resolve customer hierarchy management, and streamline the customer segmentation process.
• Resources The project consisted of a blended team of 8 business, functional, technical resources, including offshore development.
• Budget The project budget was 1.5 Million, and the duration was 10 months.
• Methodology The implementation methodology was based on a combination of Oracle Waterfall, IIBA and PMI best practices.

Senior Principal Consultant

Conofidential

Business Analyst, o Responsible for facilitating JAD sessions to gather business requirements, performed gap analysis, translated business requirements into functional requirements, completed design deliverables, maintained requirement traceability, performed unit testing, managed user acceptance testing, and supported go-live activities. Developer, o Responsible for administration, configuring UI, Business Object Layer and Data Layer, writing script, creating workflows, EIM and assignment manager rules and criteria. Project Lead, o Responsible for creating tasks for the waterfall model project plan, managed a team of 2 business analysts, 2 on-shore off-site developers, 2 testers and trainers, delegated tasks, conducted sign-off workshops, managed risks, issues and change requests. Trainer, o Responsible for developing self-taught and instructor lead training materials, covering B2B and B2C sales, marketing and partner self service business processes. Testing Lead, o Responsible for writing marketing, sales and partner self service application test scripts, managing User Acceptance Testing, including bug fixes and regression testing.

Senior Principal Consultant

conofidential

Project Manager,

Managed a team of 10 resources, and was responsible for rolling out new application releases, deploying to call centers and minimizing impacts via implementing change management procedures.

Conofidential

Team Lead, o Responsible for creating tasks for a waterfall model project plan, managing 4 business analysts, 4 developers, 2 testers and trainers, delegating tasks, managing risks, issues and change requests. Business Analyst, o Responsible for gathering requirements via use cases and JAD sessions, mapped and documented as-is and to-be marketing, sales and call center business processes for the deregulated energy industry.

Conofidential

PMO Manager,

Responsible for managing 17 resources and tracking risks, issues, and change requests across 4 projects: Mdm, Products, Pricing and CRM.

Project Manager,

Responsible for managing a Master Data Management Mdm spiral methodology project, consisting of 31 consultants, contractors, and employees, and functionality included standardization, data quality and 14 bi-directional interfaces. The scope of the project was to take feeds from 8 disparate systems, create a unified and hierarchical customer view, and pass this data structure down stream to billing, CRM and 3rd party systems.

Conofidential

Development Lead,

Responsible for administration, EIM, architecting, designing, developing, testing and deploying a suite of business enhancements supporting product return functionality for the IT Products Distribution industry.

Project Lead,

Using the RAD project methodology, managed 2 on-site developers, 1 on-site business analyst, and 4 off-shore developers, and was responsible for managing a .net solution for order tracking email notifications to resellers and end customers.

Project Manager,

Responsible for creating waterfall model project plans, delegating tasks, managing 2 business analysts, 3 developers, 1 DBA and 1architect, meeting quarterly release timelines, and tracking risks, issues and change requests.

Business Analyst,

Responsible for gathering requirements via interviewing stake holders techniques, performed software selection Gap/Fit analysis across several CRM vendors, and presented findings to the stakeholders for consensus.

Project Manager,

Helped re-establish a Project Management Office PMO by introducing project managers to Microsoft Project Server for project tracking, resource loading, and utilization.

Conofidential

Business Analyst,

Responsible for documenting the following as-is and to-be business processes: customer registration, trouble management, campaign management, contact consolidation, and enterprise account management, and conducting JAD sessions and wrote use cases to gather requirements.

Developer,

Responsible for configuring, scripting and unit testing the MTS customer registration design.

Conofidential

Business Analyst,

Responsible for translating business requirements into functional requirements, performing gap analysis, and designing a CRM solution for the following business processes: customer registration, contact management and order management.

Developer,

Responsible for configuring, scripting and unit testing the order management and transfer service designs.

Conofidential

Developer,

Configured and wrote script across business objects, data objects, and UI based on customer registration, products, pricing and order capture designs.

Conofidential

Developer,

Reviewed existing sales and marketing configuration and scripting and made recommendations to fix bugs and improve performance.

Conofidential

Developer,

Responsible for configuring, scripting and unit testing customer enrollment and order capture designs.

Business Analyst,

Responsible for gathering requirements via interviewing techniques, and designing order management functionality, data migration processes, and data visibility rules.

Trainer,

Taught users and project team products, pricing, and order management application functionality.

Conofidential

Business Analyst,

Responsible for gathering requirements via interviewing techniques, and capturing business processes for the following functional areas: enterprise account management, retail order processing, product up-selling and cross-selling, warranty equipment replacement, and customer self-service tools.

Conofidential

Business Analyst,

Organized JAD sessions to gather CRM requirements and performed fit/gap analysis for a call center upgrade.

Developer,

Responsible for configuring customer registration, contact management, opportunity management and quote to orders designs.

Trainer,

Taught users and project team CRM order management application functionality for the Telecommunications industry.

Conofidential

Project Manager,

Created and presented a project plan for a CRM upgrade, including timelines and resource loading.

Conofidential

Project Manager,

Created and presented a project plan for a CRM upgrade, including timelines and resource loading.

Conofidential

Business Analyst,

Wrote process flows to support billing, credit and collection, and trouble tickets and illustrate integration points for the utility industry.

Conofidential

Team Lead,

Managed 2 business analysts and 1 integration analyst for the Texas deregulated energy registration project. Created a waterfall method project plan and managed issues, risks and change requests.

Business Analyst,

Gathered requirements via JAD sessions, performed gap analysis, and designed a CRM system to support Texas residential energy deregulation business.

Business Analyst,

Created use cases for the following functional areas: CTI, prospecting, customer enrollment, account and contact updates, service transfers, and trouble management.

Conofidential

Business Analyst,

Responsible for writing use cases, gathering requirements via stakeholder interview techniques, performed gap analysis, and authored functional designs for the following utility industry business processes: customer updates, contact creation and updates, service requests and trouble tickets.

Conofidential

Business Analyst,

Gathered requirements and designed a quoting call script solution for retail energy and pricing business units.

Conofidential

Business Analyst,

Analyzed requirements and designed an employee relationship management ERM solution to support an automated registration process for employees and partners.

Conofidential

Developer,

Designed, configured and tested interfaces in VB 6, incorporating ADO to connect and query with Oracle 8i and output flat files for mainframe batch processing as part of a utility customer billing solution.

Conofidential

Web Developer,

Responsible for maintaining and upgrading Cold Fusion web server pages for a deregulated energy billing provider.

Conofidential

Application Developer,

Configured and scripted billing modules for the Illinois deregulated energy market.

Mainframe Developer,

Monitored mainframe jobs and provided after hours support.

Web Developer,

Created and published web pages for the corporate website.

Reports Developer,

Wrote billing reports using PeopleSoft and Seagate Crystal Report software.