System Lead/Project Manager Resume

SUMMARY

I am a senior computer and systems administrator with over 28 years of professional experience managing projects for iconic companies in telecommunications, manufacturing and the call center environment.
Concurrently worked on multiple projects to secure the network, upgrade the infrastructure and reduce total cost of ownership while providing continuity of services for my clients.
I have specific training and certifications thru Microsoft, CompTIA and I am well experienced with most of the latest Microsoft products including Windows 2000/XP/Win 7/Win8, Exchange 2010/Office2013 and Active Directory.
I also work on the PAS - X Werum system by developing eMBRs, configuring OSI Alarm structure, and working with a Kepware OPC server. I’ve also worked on an Aprisio FlexNet and Visual Factory MES System.

PROFESSIONAL EXPERIENCE

Confidential

System Lead/Project Manager

Responsibilities:

Lead the overall support for Visual Factory ecosystem
Point of contact to TechOps, business users, Nomuda and offshore team
Day-to-day operational systems analysis and validation, troubleshooting system failures
Provide technical and non-technical solutions that both satisfy the business user and conform to the technical architecture.
Provide break-fix resolution, analyze impact, perform code fixes and data fixes
Support technical areas during onsite business
Gather requirements and suggest solution, estimates
Support VF Upgrades and Patches
User Admin and routine maintenance functions
Instance Refresh for VF

Confidential

Business Analyst/Support Technician

Responsibilities:

Lead the overall support for MES systems
Point of contact for business users
Day-to-day operational systems analysis and validation, troubleshooting system failures
Provide technical and non-technical solutions that both satisfy the business user and conform to the technical architecture.
Provide break-fix resolution, analyze impact, perform code fixes and data fixes
Support technical areas during onsite business
Gather requirements and suggest solution, estimates
Support System Upgrades and Patches
Worked with the Remedy Ticketing System.