PROFESSIONAL SUMMARY:

• Innovative, seasoned Executive with 20+ years experience producing dramatic, bottom - line results for organizations.
• Extensive expertise in the development and management of $MM global and national accounts, projects, products and engagements.
• Consistently requested on the most complex global outsourcing engagements, due to successful strategic planning/execution of projects and high customer satisfaction levels
• Skilled relationship builder, proficient in managing high-performance teams and partnering with business leaders, key clients and system integrators to achieve a common strategic vision.
• Exceptional strengths in developing new business while effectively managing existing accounts.
• Persuasive communicator & negotiator, adept at presenting tactical and projects/ plans to C-level decision makers and securing buy-in.
• Flexible and resourceful, using proven organizational, time-management and planning skills to deliver projects on-time and on-budget.
• Development and global management of migration strategies for Data Center construction and migrations, Data Center consolidations and technology refresh including virtualization (v-motion), cloning, lift and shift.

KEY COMPETENCIES:

Contract Negotiation Strategic/Tactical Planning,

Product management Program / Project Management

IT Outsourcing New Business Development

Process Re-engineering Account & Engagement Management

Vendor Management Client Relationship Management

Data Center Builds and Migrations Business Continuity and Recovery Services

Construction management Pharma Secure infrastructure

Federal financial institution regulations Emerging Technologies

Technology refresh programs Cyber Security

PROFESSIONAL EXPERIENCE:

Confidential

Senior Infrastructure Program / Project Manager

Responsibilities:

• Managed infrastructure technology projects
• Administer infrastructure technology refresh projects, including infrastructure upgrade and refresh of VMware, NetApp, Control M, DLM and Data domains, Centera, VMAX/extreme IO storage, Networker backup, DLP upgrade, and Veracode upgrade and implementation of dynamic scanning.
• Replaced all digital libraries and migrated all existing data with no failures, unplanned outages, or loss of data for ~2.5K applications production environments by refreshing DLM and data domain infrastructure.
• Business Continuity and Disaster recovery projects
• Ran and completed refresh VMware environment and associated databases and toolsets (including SOX compliance) within 6 months; refreshed and upgraded 6 v-centers and +2500 VMs.
• Replaced IBM Pureflex infrastructure at Confidential and replaced it with a ESX server cluster running VMWare at two data centers and migrated in access of 250 VMs including the upgrade of VMWare hardware and tools versions

Confidential

Senior Infrastructure Program / Project Manager

Responsibilities:

• Managed infrastructure technology Automation project, Mainframe security (RU99) remediation project for the Customer Experience area, and The Business Continuity and Recovery Services Program and Multiple Confidential / DR projects.
• The Confidential / DR projects were enterprise wide and included developing Criticality Matrix, Calculated RTO/RPO and Process for Confidential as well as the development of a Business Continuity Management office, to ensure compliance with Federal regulations.

Confidential

Network Transition and transformation Project Manager

Responsibilities:

• Network Project manager for Client transformations and Transitions, including WAN, LAN, Pureflex cloud, Data warehousing, data center migrations, RSA multifactor authentication, e-Bonding, and network security. Transitions were in the Utility and finance industries

Confidential

Senior Project Manager

Responsibilities:

• Project Management of the projects associated with the Isolation of the Poseidon infrastructure and staff from the Hedge Fund Services infrastructure and staff.
• This includes all new infrastructure, enhanced security (Cyber-Ark PSM - EPV, Ark-Site, RSA, Symantec ILP, and Splunk), Storage (including ECM San, Hitachi SAN, IBM Shark, and NetApp), and floor space for the Poseidon program.
• Data Center Mergers, Construction (Builds), and Migrations for Hedge Fund back office functions (for acquired hedge funds)

Confidential

Technical Operations Lead

Responsibilities:

• Subject Matter Expert and single point of contact for numerous internal Risk, Security and Change management systems and tools.
• This included being the certifier of firewall rules, testing, approving and training others on the use of the new change management system, and the system of record for all application architecture and infrastructure inventory.
• Work on cost containment by reviewing the inventory on a periodic basis and removing or re-assigning inventory that was no longer in use or was mis-allocated to our business unit. In addition project managed critical infrastructure projects when no PMO resources were available (such as Data Center restacks, and Data center exits).
• This included being the Risk point of contact for Client Access for remediation of defects found by the automated (and annual manual ethical hacking vendor) vulnerability and intrusion scans, and development of the process and standards to track the remediation, definition of roles and responsibilities for Risk management for Client Access
• VDIVM ware server farmsOracle databasesNetwork devicesSecurity upgrades and improvements, including Ark - Site, Cyber-Ark, RSA (both soft and hard token) MFA, and the ITSCM rollout
• Methods used for migrations included
• Refresh of infrastructure, security, OS, Middleware, and applications into the new Data Center then secure disposal of old data center infrastructure
• VM Ware to V-motion the infrastructure to the new Data Center
• Server Cloning and testing, then cut over to new data center and removal from old
• Lift and shift where no other method could be used

Infrastructure Program / Project Manager Senior

Confidential

Responsibilities:

• Managed the End of Life infrastructure technology refresh and data center relocation (migration) program.
• This included the infrastructure replacement of some of the largest and most critical applications within Confidential Access.
• They included the upgrade and use of Solaris 10, Windows 2003 datacenter, AIX 6.2, Redhat 6.6, Oracle 11g RAC with cross data centers multi-mode RAC and streams between Oracle and DB2, Weblogic, WebSphere, Tomcat, Actuate 10, ACH, iPlanet., Apache, Axeway, NDM, iBUS and others.
• It also included the hardware (in excess of 200 UNIX and Windows servers), Storage (including EMC and IBM San in multiple Petabytes), Management tools, and networking associated with 7 environments for each of the projects.
• The average project team size to be managed was in excess of 150 individuals in a matrixed work environment.
• I also assisted other teams in correctly engaging GTI, GNS and Ti resources and in using the internal processes and tools such as ECM, ITSM, PIRA, SEAL and others.

Confidential

Senior Global Infrastructure Program / Project Manager

Responsibilities:

• Managing three major global projects in the Strategic Data Center migrations and technology refresh for Treasury Service.
• These were three of the 4 largest projects done by Treasury services in 2008.
• These three projects consisted of the redesign, engineering and implementation of the Treasury Services Cash Online, Entitlements, and Internet Portal infrastructures.
• They included the upgrade and use of Solaris 10, Windows 2003 datacenter, AIX 6.2, Oracle 11g RAC with cross data centers multi-mode RAC and streams between Oracle and DB2, Weblogic 10.3, WebSphere, Actuate 10, ACH, iPlanet., NDM, iBUS and others.
• It also included the hardware (in excess of 200 UNIX and Windows servers) and networking associated with 7 environments for each of the three projects

Confidential

Responsibilities:

• Plan and direct the integration and Implementation of Call Recording, After Call Survey, and Speech Analytics for 23 Contact centers.
• Project included the development, strategic architecture, vendor negotiation and implementation of a resilient data center infrastructure for the centralized shared core, a product centered testing Laboratory, and overall infrastructure strategy and deployment.
• This included management and direction of the architecture and design team responsible for the EMC SAN Data storage solution (180Tb additional per year minimum for up to 10 years), DR, archiving and network architecture.
• This included oversight of the LAN, MAN and MPLS Wan design needed for the project and applicable interweaving to assure a fully recoverable environment.
• Responsible for the negotiation with the vendors including acquisition of the applicable APIs needed in the archiving solution.
• Negotiated and was the proof of concept for the Rainmaker solution used for multi-hop Archiving needed for the project.
• Managed the rollout for the project of a Netbackup solution for all major sites.
• Project run using PMBOK and eSDM methodology, and managed via Microsoft Project, Clarity, and Workbench.
• Project had been running since 2005 and was 5 months off schedule with the data center, core infrastructure, Lab and initial production contact center not yet begun, when I was brought in as the implementation PM.
• Project within 2 weeks of schedule and is on track to complete 3 and half months early, on departure.
• Led the on-time/budget completion of 98 projects, including:
• Desktop builds and equipment for a large new application development team and Outbound Call Center.
• Migration of share drives files, archiving, storage and 10000+ users from Windows NT to Novell across 3 heritage networks with various operating systems using IBM and EMC SAN technologies.
• 83 projects certifying script tests and deploying new software/upgrades.
• Project management of the enterprise wide script and deployment of Avaya Softphone.
• Project management of the enterprise wide patch of Oracle Day Light Savings time
• Project management of the rework of the Highland Oaks CFS call center and the 300 Riverside RFS call center
• Oversight of the Program for remediation of RSA Multifactor authentication
• Project management of rollout and upgrades to National Lockbox
• Including Migration of infrastructure to a new production data center and a new DR data center
• Took charge of 11 stalled desktop projects, and led them to successful on-time/budget completions.
• Customer satisfaction rating averages 119 out of a possible 120 points