Project Manager Resume
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SUMMARY
- Innovative, performance minded Technical Project Manager with an extensive history of managing end - to-end aspects of highly complex projects for a leading global shipping conglomerate. Technically sophisticated with vast technology expertise. Highly skilled at collaborating with all members of project teams to deliver solutions that benefit the entire business.
TECHNICAL SKILLS
- SQL Programming
- Creative Problem Solving
- Process Mapping
- Contact Center Operations
- Telecommunications
- MS SQL Management Server
- MS Visual Studio
- MS Access Database
- MS Excel Pivot Tables
- Agile/Scrum
- Cross-functional Collaboration
- Technical Writing
PROFESSIONAL EXPERIENCE
Confidential
Project Manager
Responsibilities:
- Manage and implement new product offering at franchised retail locations.
- Ensure software and system enhancements are launched successfully by analyzing data trends.
- Serve as administrator of SharePoint intranet sites.
- Create compensation models and reimbursement payments for third party retail channels.
Telecom Support/Network Operations Manager
Confidential
Responsibilities:
- Led a total staff comprised of 40 resources.
- Managed an always open escalation contact center that served UPS global infrastructure.