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Project Manager Resume

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SUMMARY

  • Innovative, performance minded Technical Project Manager with an extensive history of managing end - to-end aspects of highly complex projects for a leading global shipping conglomerate. Technically sophisticated with vast technology expertise. Highly skilled at collaborating with all members of project teams to deliver solutions that benefit the entire business.

TECHNICAL SKILLS

  • SQL Programming
  • Creative Problem Solving
  • Process Mapping
  • Contact Center Operations
  • Telecommunications
  • MS SQL Management Server
  • MS Visual Studio
  • MS Access Database
  • MS Excel Pivot Tables
  • Agile/Scrum
  • Cross-functional Collaboration
  • Technical Writing

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

  • Manage and implement new product offering at franchised retail locations.
  • Ensure software and system enhancements are launched successfully by analyzing data trends.
  • Serve as administrator of SharePoint intranet sites.
  • Create compensation models and reimbursement payments for third party retail channels.

Telecom Support/Network Operations Manager

Confidential

Responsibilities:

  • Led a total staff comprised of 40 resources.
  • Managed an always open escalation contact center that served UPS global infrastructure.

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