Senior Product Manager Resume
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Philadelphia, PA
SUMMARY
- Business professional, experience in program management and product marketing.
- Solid record of accomplishments in customer interactions, outstanding skill set includes building customer relationships, strategic planning, system/network analysis, business processes/certification, product requirements phase, marketing collateral, marketing print/literature, program/project templates and launching system and service product lines.
- Knowledge and experience includes digital video, wireless, digital headend, VOD, IP Headend, LAN, Fiber to the Premise and WIFI.
AREAS OF EXPERTISE
- Product Management, PDLC
- Program Management
- Professional Services and Sales
- Configuration Management, SDLC
- Systems Implementation
- Six - Sigma practices-Green belt
- Training and Development-Sales tools
- Product Lifecycle
- Contract Management, SLA
- Salesforce.com
- MS Office: Excel-Word-Power Point-Project
- P&L Management-Marketing collateral
- NPI-New Product Introduction Process
- Project Management
- Engineering design
- SharePoint
PROFESSIONAL EXPERIENCE
Confidential, Philadelphia, PA
Senior Product Manager
Responsibilities:
- Product launch industry leading Sports lighter, highest performing and best overall energy rating in class
- Assist with vendor management outsource program, product messaging/readiness for national deployment of over 200 product line items
- Product import management, manage overseas development for tooling and packaging
- Marcom activities, created company product catalog/brochure and revamped Exit & Emergency product line literature
Confidential, Philadelphia, PA
Product/Program Manager
Responsibilities:
- Product enhancements/deployments, manage impact for Sales, Care, Tech Support, Tech Ops, Supply Chain, Retail impact to Xfinity Store for inventory management and BackOffice requirements
- Update Business Customer Portal, Customer experience management, Customer first programs
- Assist with vendor management through process improvements, product messaging/readiness for national deployment
- Manage accounts for on time delivery and process controls. Code down load for Pace-Motorola-Cisco set-top devices
- Master schedule for deployment, testing of Supply Chain management database, EIS/POS/OMS/YEXT, testing of billing codes, CSG/AMDOC, QA/Testing, CAR tracking, budgets
- Applications used: SharePoint, Excel, MS Office tools, Jira, SharePoint, Scout Monitor, Confluence, OBI reporting tools
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