SUMMARY:

Technically sophisticated Project Manager with a proven history of leading and delivering technology solutions to achieve business growth. Outstanding project planning, execution, and monitoring skills with demonstrated ability to support multiple simultaneous projects in a matrix organizational structure. Broad knowledge and success in working projects in Agile and Scrum methodologies. Skilled project leader; able to direct multiple tasks effectively.

TECHNICAL SKILLS:

Proficient in: JIRA, Confluence, MS Project, MS Office Suite, SharePoint, Adobe InDesign, Deltek GCS Premier and Articulate Storyline.

CORE COMPETENCIES:

• Full Life Cycle Project Management
• Program Management
• Leadership / Team Management
• Client Relationship Management
• IT Strategy / Implementation
• Process Improvements
• Problem Resolution / Troubleshooting
• Federal Customers / Regulations

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Lead Project Manager

Responsibilities:

• Lead the execution of several complex projects within the organization’s portfolio of projects to meet the strategic goals and objectives of the company.
• Determine project objectives, oversee planning and develop the strategy, allocate resources, design the budget and maintain optimum resource utilization while mitigating risks.
• Ensure cross functional alignment across the organization’s divisions while optimizing business practices.
• Create monthly metrics and set the KPIs used to measure project progress as well as identify training areas for the team.
• Mentor and coach junior staff members as per training needs identified.
• Communicate project updates to the executive team identifying risks, issues, and defects, and recommending action items .
• Facilitate scrum activities including backlog grooming, sprint planning, and weekly stand - ups.
• Engage with senior leadership, external stakeholders, and other subject matter experts.
• Successfully managed the creation of the Confidential ’s AWS Enterprise Data Management system to establish real-time connections to all Confidential production systems to provide access to the entire Universal Service Fund dataset.
• Developed Interconnection Security Agreements, technical design documents, and other project artifacts to document the requirements for each system.
• Conducted weekly status meetings with Confidential and Confidential senior leadership from the Office of the Managing Director.
• Managed the construction of Confidential ’s Enterprise Data Warehouse including developing the project plan, conducting Joint Application Development sessions, reviewing the data models, overseeing the QC/QA of releases, and coordinating user acceptance testing.
• Developed standardized project management framework that was adopted as part of the organization’s policy and procedures.
• Provided support on a variety of other enterprise initiatives including business transformation, business strategy, operations, and application delivery.

Program Manager

Confidential

Responsibilities:

• Provided technical guidance to the Confidential which included coordinating daily operations and duties, conducting data analyses, and performing data reporting within aggressive deadlines.
• Contributed significantly to the User Acceptance Testing (UAT) process and monitored National Lifeline Accountability Database to identify bugs, server and interface issues, system shut downs, and account management issues.
• Developed and documented internal processes to standardize Lifeline team operations.
• Managed NLAD customer service call center by providing feedback, conducting cost and trend analysis, and holding weekly conference calls to ensure quality customer service.
• Managed and guided 4 junior staff members and 4 contractors.
• As the business lead, provided inputs to the IT team to develop system enhancements, highlighted system bugs and technical inefficiencies for resolution, and indicate priority of backlog items.

Confidential, Greenbelt, MD

Analyst / Certified Instructional Designer

Responsibilities:

• Provided complex financial and contractual analyses for contracts and agreements with Federal and commercial customers.
• Compiled, organized, analyzed and presented highly comprehensible and precise data to management and external stakeholders in both oral and written form.
• Created cross-functional business applications and standard operating processes to streamline workflow and efficiency while employing best practices to ensure compliance with all state and federal regulations.
• Collaborated with both internal and external stakeholders to answer data inquiries and submit findings through different delivery mediums, including written correspondence and on-site presentation.
• Determined current guidelines for accepting, maintaining, and de-obligating completed government purchase orders as per Federal Acquisition Regulations (FAR).
• Helped develop numerous training courses for Federal customers.
• Created, managed and delivered a soft skills training curriculum of 6 courses for the DLA.
• Helped manage the DOE's Project Management Career Development Program (PMCDP) and created 3 new courses for their curriculum.
• Coordinated over 100 off-site trainings per year across different federal agencies, locations, employing over 50 different consultants from all over the U.S.