SUMMARY:

• Implementations include COTS, SaaS, Cloud, CRM, third party products, software development (onsite and offshore), Web / Digital sites, Mobile, User Experience, business products, data center moves/migrations, and infrastructure following SDLC, Agile, Scrum, and SAfe methodologies and implementation guidelines.
• Project outcomes include the realization of strategic goals and objects, timely completion of client deliverables, high quality project products and overall end to end project realization from inception to deployment.
• Project Management responsibilities include, RFI/RFP participation, contract management, vendor management, budget management, Change Management, Work Breakdown Structures (WBS), Integrated Master Schedules (IMS), Project Schedules, allocation and management of support staff assigned to projects, Earned Value Management (EVM) to monitor and control project performance, Critical Path Analysis, Risk management, Test Planning and Execution, Deployment Strategy and Planning, end to end testing,, mentoring and monitoring project managers providing guidance for adherence to project management Best Practices and PMO guidelines and reporting up to the C - level.
• Project teams consist of cross-functional, matrix, offshore, global, and remote and onsite diverse teams and vendors including developers, analysts, DBAs, network engineers, mid-level project managers and subject matter experts.
• Project Management Best Practices and Best of Breed tools include PMI PMBoK, CMMi, HP Quality Center, ITIL, JIRA, MS Office, Microsoft O365, Planview, SharePoint, PowerPoint, Visio, Clarity, MS Project, MS Project Server, MS Project EPM, Project Online, Primavera, ProSight, Lync, Skype, Teams, Google Meet, Trello, Slack, GoToMeeting, WebEx and Workfront.
• Business Analysis and Quality Assurance responsibilities include business and technical requirements gathering, impact analysis, process re-engineering, and JAD facilitation.
• Industries and applications include Accounting, Banking, Brokerage, Capital Markets, Case Management, Claims Processing, Office Build outs, Data Center moves, infrastructure, CPIC - Capital Planning & Investment Control, Digital Marketing, E-300 / OMB 300, EHRM, Federal Government, Financial Applications, FISMA, Health Care Insurance, HIPAA, IT Security, Legal / Law, Mortgages, Local Government, Medicaid, NIST, Non-profit, PEGA, Pharmaceutical / Drugs, Public Safety, SAP Concur, Securities Processing, SOX, Telecomm, Trading Floor (US and UK).

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Project Manager Contractor

Responsibilities:

• Provided Project Management for EHRM - Electronic Health Record Modernization.
• Deliverables include project schedules, risk management, status reporting, Scrum calls, status and planning meeting facilitation, and mentoring and presentations.

Confidential, Washington, DC

IT Project Manager Contractor

Responsibilities:

• Provided Project Management for Cloud implementations including Office 365 (SaaS), Windows Azure (IaaS), and AWS.
• Managed security analysis and documentation (security policies and procedures including System Security Plan) following FISMA, NIST, FIPS, FedRAMP, and other IT Information and Cyber security guidance, policy and requirements.
• Deliverables include Project Schedule, WBS, task management, risk & issue management, communication plan, plan, meeting facilitation, minutes, documentation creation and review, and status reporting up to Senior Management.

Confidential, Washington, DC

IT Project Manager Contractor

Responsibilities:

• Provided Project Management to implement a travel management & booking service (SAP Concur).
• Features included an enhanced UX User Experience including SSO Single Sign On, 1 click navigation, and mobile capability.

Confidential

IT PMO Project Manager Contractor

Responsibilities:

• Provided Project Management for several concurrent projects including Medicare, Medicaid, Medicaid Expansion, ACA, NCQA compliance, Pega CRM & Pega BPM, Pharmacy, Claims (Facets and WGS), Enrollment, Eligibility, Payments, Data (integration, conversion, analysis), Customer Care Center.
• Digital projects included Member Portal Digital enhancements, implemented Mobile capabilities for IOS, Android and Windows devices ensuring Mobile policy using MDM technologies, also enhanced overall UX User Experience. Coordinated work with HHS, CMS (Centers for Medicare & Medicaid Services) and state SMEs and stakeholders. Created standalone and master integrated project schedules.
• Responsible for requirements gathering and management, change management, risk and issue management, creating and managing the budget (EVM), Project Scheduling, status meetings, ad hoc working sessions, and reporting up to Senior Leadership.
• Team included developers, BA / BSA, Designers, Architects, DBA, QA testers and release teams; coordinated with government employees and vendors. Implementation / release management included end to end full coverage testing (dev, test, UAT, SAT, integration, stress) and approval, scheduling, coordinating and the management of multiple releases across the company for multiple applications across various departments. Tools and Best Practices include AWS, JIRA, Confluence, Zephyr, SharePoint, MS Project and Project Server following Agile, Safe, Scrum, SDLC Waterfall and Hybrid and PMI PMBOK.

Confidential, Washington, DC

Program Manager / Project Manager Contractor

Responsibilities:

• Provided Project Management, requirements management and change management for a large-scale project to re-platform and re-brand the public website, and secure the member portal using leading edge technologies creating an enhanced digital user experience, e-marketing and functionality using Agile Methodology.
• Provided Project Management for Enrollment/ Renewal/ Modifications account migrations and consolidations, also moved the Large account groups from old legacy claims processing systems to FACETS and Confidential . Worked with the Sales, Enrollment and Benefits business areas to ensure minimum impact on . Responsibilities include Documentation review and assessment, Issue Management, QA Assessment and Document Management.
• Provided Project Management for the Claims Processing / Claim Adjudication enhancement project. Implemented claim audit system (McKesson Claim Check) for integration with TriZetto Facets claims processing system with combined vendor, customer, technical and business resources in a matrix onsite and offsite environment applying proven project life cycle management tools and following an SDLC process for software development, COTS implementation and infrastructure upgrade (platform, servers, workstations, software).
• Provided Project Management and oversight for a major mainframe to web/client server conversion initiative for the FEP - Federal Employee Plan Claims Centralization project.

Confidential, Washington DC

IT Project Manager Consultant

Responsibilities:

• Provided Project Management for multiple concurrent projects including web content migration (Stellent), web site design and implementation, software upgrade (Web Trends), SaaS / Cloud implementation (Oracle RightNow) and Web Analytics for a major Web site upgrade to improve the user experience.

Confidential, Washington DC

Project Portfolio Management & CPIC Analyst Contractor

Responsibilities:

• Provided Management and Analysis for CPIC Capital Planning & Investment Control policy and the OMB Circular A-11 Exhibit 300 (OMB 300) submission process for the Select, Control and Evaluate phases of the CPIC cycle (scoring business cases and making recommendations to the ITIRB) -
• Interacting with project and investment managers within the bureaus to ensure OMB, NIST, FISMA and Treasury guidelines are met and appropriately documented. Evaluated investments for EVM- Earned Value Management, Performance Measurement, Risk Assessment, Enterprise Architecture. Tools included PPM Project Portfolio Management Tool, Primavera ProSight and MS Project.