SUMMARY

• Seeking to for a position in project and program management.
• Diverse background in healthcare, energy, aerospace, constructions, and transportation sectors.
• Highly motivated, accomplished professional with 25 years in hands - on Project Program Management and contract management for technology implementations, integrations, and team management experience.
• Proven track record of successfully executing projects using Agile, Scrum, Waterfalls methodology and Software Development Life Cycle (SDLC) Served as project manager and business client support (small, mid-range to large capital projects) to deploy the following projects:
• Enterprise Data Warehouse Integration to Infomatica Platform
• Tableau Analytics Interactive dashboard reporting tool
• Healthcare Claims Processing Applications QNXT upgrades
• Cognizant Claims Workflow application
• ICD-10 Implementation
• Medical Claims & Billings Applications and Website Portals
• Salesforce HR Platform integration & deployment Saleforce.com HCM (Human Capital Management)
• Pharmacy, Rx Claims Application implementation and application upgrade
• Apptus CRM Cloud integration with Salesforce Cloud platform
• Salesforce Service Cloud CRM implementation
• Call Center Telephony implementation: Cisco Tele-Communications application deployments, Cisco Servers, Conductors, Cisco Blade System, Video Communication Servers, Tele-Presence Conductors, Clusters build and upgrades. Cisco Unified Communication Manager (CMCU)
• Cisco Jabber integration, upgrade and migration from On-Premise to Cloud. Cisco Jabber integration & upgrade
• Telecom, Collaboration-Conferencing, Telepresence Systems and Endpoints implementation
• MRA Deployment (Mobile Remote Access for Mobile Encrypted Nurse and Mobile Care Units)
• Deployed Video Webcasting meeting tool, Go-To Meetings, WebEx Integration.
• Mobile Sharepoint and Platforms Integration Expansion (Encrypted Navigation)
• Blackberry Platform Migration to iOS platform.
• Office 365 implementation, upgrade, integration with WebEx and Sharepoint
• Veritas eDiscovery Platform (Legal & Compliance Application)
• Oracle Primavera Portfolio Management (OPPM) upgrade
• CRM Dynamics365
• SAP and Oracle ERP System implémentation
• ServiceNow and SailPoint integration

PROFESSIONAL EXPERIENCE

Confidential

Sr. IT Project Manager

Responsibilities:

• Managing projects to implement Claims applications, Cognizant Claim Workflows, Enterprise Data warehouse integration to Informatica platform (iPaas), Salesforce CRM proof of concept and Microsoft Dynamics 365 Solution for Call Center.
• Providing project management expertise from end-to-end: from RFP phase, Solution selection and Demos, SOW activities, Proof of Concept, requirements scoping, design, develop, build, drive SIT testing, UAT testing, prepare deployment plan, lead Go-Live deployments, management post Go-Live support, coordinate training and change management throughout project
• Manage project budgets: estimation, actual Spent To Date and Estimate to Completion reporting. Host meetings, provide weekly project status reports, status update to PMO, stakeholders and project sponsors
• Create and maintain project artifacts: implementation roadmap, project plans, key deliverables, risk mitigation plan, decisions made, open issues & risks log, budget issues, meeting minutes, project Change Request to support internal project audit and compliance. Foster healthy team collaboration while tracking key dependencies, risk management in cluding issue escalation, resolution, removes impediments impacting the team and maintain relevant metrics.

Confidential

Sr. IT Project Manager - Scrum Master

Responsibilities:

• Served as Sr. IT PM, leading B usiness Analysts, collaborate with Members Support, Health Plan Benefit Business Teams and SME(s) to obtain business requirements, building Use Cases, workflow baseline & Re-Design, Workflow optimization, Future-Stage Salesforce CRM, Tableau dashboard data analysis, reports & analytics requirement to implement and upgrade of HealthCare Management applications.
• Responsible for project delivery to meet requirements, budgets, and schedule. Manage, support, and collaborate with business, technical resource, and offshore team to implement MEDHOK Care Management applications.

Confidential

Sr. IT Program Manager

Responsibilities:

• Served as Sr. IT PM for the Enterprise Project Management Office (EPMO) managed 5 to 9 projects simultaneously for Enterprise-wide systems applications. Lead projects across multiple applications and/or domain areas : Oracle ERP System implémentation in synchronisation with Oracle Primavera Potfolio Management (OPPM) Compliance Reporting Applications, Medicare/Medicaid Documents content conversion & translations Application, Telecom projects for Call Centers, Rx Claims Pharmacy & Providers Network Integration, Medical and pharmaceutical Claims QNXT Integration, HR Operational and payroll hours reporting applications.
• Managed large enterprise wide IT systems implementation, healthcare claims upgrade project, require building hundreds virtual servers for Dev, Test, UAT and Production environments. Managed large storage refresh in several data centers, data encryption and data masking projects. Leading teams in Business use Cases, workflow creation and optimization Member services, Enrollment and claims handling Functional specification with design of portal UI wireframe, UI field definition, Provider Finance process in QNXT claims configurations (Wait Pay, Reverse, Deny), Enrollment (Inpatient Admit, discharge, referring Physician)
• Lead / collaborated with Business Leads, SME(s) to obtain Business Scope Baseline (key deliverables, schedule, targeted dates and advocate / protect Business Scope, budget, schedule by deploying Use-Able Results and Defects Management throughout the life cycle of the project and post Go-Live. Managed Trizetto/Cognizant’s monthly billing of labors hours, travel expense, update budget and ROI (Return On Investment) and identify any missed target, complete Root cause Analysis of targets missed and if possible, request for re-work or reimbursement
• Lead End-to-end deployment from obtaining Business Requirements (BRD), Project request estimates, Proof of Concept initiation (POC), Design, Development, Built, Test, Deployment, Training, Warranty to Transition to Operational Support & Maintenance.
• Managed Enterprise Performance Life Cycle Cisco Tele-Communications application deployments, Cisco Servers, Conductors, Clusters build and upgrade, Deployed Video Webcasting meeting tool, Go-To Meetings, WebEx Integration, Mobile Svc Platforms: Scope initiation, Budget estimations, Design, Enterprise Information Security presentation, Net Work Support presentation, Enterprise Architect Presentations and Engineering Reviews to obtain approval to launch POC (Proof of Concepts) to Production and legacy system post deployment using Waterfalls, Agile, Scrum or a combination of all 3 methodology.
• Served as collaborators and leaders driving the team to work through complex issues . Worked closely with technology experts, Application teams, Servers support teams, IT Security, Enterprise Architect, Network Support, programmers, coders and tech writers, developers, enterprise architects, managed vendor’s technical resources, IT vendors and Web Portal content management and graphic designers.