Healthcare professional with over ten years experience, a graduate degree in Health Services Management and Policy and Certification in Healthcare Compliance CHC seeks a role in a progressive health organization. Strengths include workflow and process evaluation, personnel management, human resource proceedings, training coordination, program development and implementation, and vendor communication. Recognized as an expert front-end registrar coach and effective electronic applications administrator.

PROFESSIONAL EXPERIENCE

Office of Corporate Compliance

Confidential

Responsible for detecting and addressing fraud, waste and abuse of services provided in NYCHHC North and Central Brooklyn Health Networks. Supervise and coordinate compliance program resources for five major health facilities 2 hospitals, 2 diagnostic treatment centers and 1 skilled nursing facility in

Confidential

• Conduct investigations of complaints and suspected violations of laws and/or statutes at covered health facilities.
• Research and draft recommendations for issues following risk assessment.
• Member of several HHC Office of Corporate Compliance Workgroups charged with developing and implementing strategies for corporate operations for the following activities/issues: Marketing Co-Chair , Skilled Nursing Facilities, Diagnostic and Treatment Centers and Environmental Compliance.

Key Accomplishments:

• Collaborated with the NYCHHC Office of Legal Affairs and Revenue Management to produce corporate risk assessments affecting over 30,000 employees.
• Chaired an interdisciplinary committee created to develop standard work for Short Stay workflows this issue was part of the 2011 NYS Office of the Medicaid Inspector General Work Plan .

Confidential

• Responsible for the daily administrative operations and personnel management of a 24/7 department of 30 employees in a public hospital setting with over 300 beds.
• Evaluated and tailored operations to ensure facility's adherence to state and federal regulations.
• Served as primary liaison between New York State Department of Health and facility for the administration of the computerized Electronic Birth Registration System EBRS and Electronic Death Registration System EDRS . Responsible for coordination of training and maintaining all facility user profiles for these systems.
• Evaluated and revised a variety of hospital policies, e.g. unique patient identifiers and operating room workflow. Led an interdisciplinary team to consolidate various hospital admissions policies and procedures into a comprehensive document.
• Chaired the committee charged with drafting a new patient guide to communicate state and federal mandated educational information to admitted patients.

Key Accomplishments:

• Created the first comprehensive training manual for the Admitting Department.
• Managed delivery of financial counseling services for patients requiring emergency and elective procedures, which reduced the facility's Emergency Department self-pay population by 33 .
• Secured and administered a 50,000 grant from the United Hospital Fund to conduct a demographic study of Woodhull's high cost Medicaid population. The results led the Health and Hospital Corporation to develop and implement social service programs which provide resources to patients with complex social needs after being discharged from the facility.
• Created, reviewed and developed virtual environment of all inpatient units for the entire facility within primary electronic patient management systems.

Confidential, Assistant Director,

• Ensured the oversight and development of department policies, procedures and the organization's overall mission in a 24/7 department of 65 employees. Participated in various interdisciplinary workgroups to coordinate departmental activities with the overall mission and vision of the facility and corporation. Several initiatives and programs remain in use.
• Collected and reported on quality assurance indicators for the department and the hospital.
• Served as information coordinator for facility's Compliance Committee. The Compliance Committee made recommendations to facility leadership on measures to ensure the compliance throughout the continuum of care.
• Participated in city-wide committee for the design of the Dept. of Health's Electronic Death Registration System EDRS . EDRS use has been made mandatory for health facilities in all five counties of the City of New York.

Key Accomplishments

• Created first training manual for departmental operations.
• Reduced Emergency Department waiting times for registration to under 20 minutes from over 40 minutes.
• Developed and implemented effective Electronic Medical Record EMR failure contingency systems. Drafted policy and procedure for emergency preparedness contingency systems. The policy remains the basis of the current system failure contingency plan.

Confidential

Program Coordinator

• Coordinated student registrar systems and extra-curricular activities in addition to being a member of El Puente Academy's Executive Administrative Management Team.
• Key Accomplishments
• Designed and drafted master and individualized academic and extra-curricular schedules in a public high school.
• Master scheduling production procedure is still being utilized at the school.