Sr. Program Manager Resume
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Richardson, TX
SUMMARY
- Acted as Executive Liaison (Program Director) on a multi - discipline / inter-organization team responsible for planning and executing a migration from a Legacy Central Reservations System to a Cloud-Based SaaS Central Reservations Systems, for a major global hotel brand.
- Strategized, planned, and lead the creation of an ONC DIRECT Messaging market place in support of a statewide Health Information Exchange, resulting in a community of more than four thousand DIRECT connected healthcare providers within the first four months of availability.
- Created the Strategic and Tactical implementation plans; organized and lead the procurement cycles; and lead the implementation of hybrid centralized/federated Health Information Exchange platforms for two SaaS based Statewide Health Information Exchanges.
- Developed the people/process/service model for a, first of its kind, Business Systems organization responsible for supporting the technology needs of the secondary market mortgage acquisition business function within the Mortgage Servicing business unit of a top five international bank.
- Strategized, socialized, architected and lead the retirement/replacement of a third party mortgage origination platform, with an in house developed, web based, remotely accessible origination platform, saving the organization $4 Million per year in development and maintenance fees.
- Created and Lead a multi-site, multi-platform development team to convert data and complete a billing systems platform migration of the commercial customer base of a top 3 telecommunications company (succeeded where two prior service providers had failed).
PROFESSIONAL EXPERIENCE
Confidential - Richardson, TX
Sr. Program Manager
Responsibilities:
- Work with Sr. Business Executives to define business needs and deliver corresponding business solutions on-time and within budget.
- Ensure that assigned Project Managers adhere to EPMO defined program / project delivery processes and procedures, including following required delivery phasing and producing required Project Delivery Life Cycle artifacts and documentation.
Sr. Program Manager
Confidential
Responsibilities:
- Working with Executive Leadership and IT to ensure that care data gaps were addressed and technical issues were corrected without delay.
- Worked with Business Leadership to identify and execute on filling supplemental data needs: Claims, Encounters, and Lab Results.
- Lead Program effort to Re-Design the HSCS HEDIS Data Process, with the goals of increasing the amount and quality of data being fed into the HEDIS Process.
- Working across multiple Business Functions, IT Product Portfolios, and with 3 outside Vendors.