Project Manager Resume

SUMMARY:

Project Manager with 7 years’ experience applying waterfall and scrumfall to diverse projects, skilled in the areas of operations management, customer experience and retention, planning and process improvement and solutions development.
Business Operations and Process Improvement
Project Planning and Scheduling
PMO and Project Performance Reporting
Project Financial Management and Budgeting
Resource Planning and Management
Capacity Planning and Management
KPI Measurement and Assessment
Virtual Programs and Events
Customer Engagement
Business Relationship Management

TECHNICAL SKILLS:

Microsoft Office Suite including OneNote and Visio, Microsoft Project, Microsoft SharePoint (front-end), ServiceNow PPM, Zoom, WebEx, Adobe Connect, Project Performance Reporting and Stakeholder Management, Managing Project Financials and Budget, Project Financial Management (OPEX and CAPEX), Resource Planning and Management, and Scheduling.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Supported the Program Director in identifying and remediating root causes for issues related to inappropriate claim denials for Confidential ’s New York state clients.
Maintained project schedule for the Program Director and 2 project managers in MS Project.
Created detailed project schedules in MS Project with multiple phases and dependencies.
Collaborated with senior management to remove barriers related to the payment of claims and providers for a major client that resulted.
Monitored workflow and made timeline adjustments as needed.
Prepared the data and a destination organization.
Manually migrated and validated data.

PMO Project Manager,

Confidential

Responsibilities:

Built PMO processes and standards to optimize project efficiency, supported adoption of the PMO methodology and ServiceNow PPM through outreach to and coaching of a wide - range of stakeholders in IT and other business units.

PMO Project Manager

Responsibilities:

Managed $27M budget as well as resource planning, onboarding and contract management within IT Application Services for the S4 Hana Portfolio Manager

Project Analyst,

Confidential

Responsibilities:

Managed projects within project controls on time and budget. Responsible for the design documentation for reports and dashboards. Performed monthly audits of invoices and PO’s.

Project Manager (Consultant),

Confidential North America

Responsibilities:

Tracked and managed program and project milestones, schedules, financials, weekly health status, and resource demands for $30M annual project to standup the Guidewire Billing Center.

Project Manager (Consultant),

Confidential

Responsibilities:

Led challenging and complex al testing projects to develop custom curricula (on ground, hybrid and online), custom textbooks (print and electronic) and to improve user experience of Learning Management Software for nursing and health professional schools.

Project Coordinator (Consultant),

Confidential

Responsibilities:

Overhauled 50+ individual project schedules and created Master and subproject schedules in addition to re-engineering client-facing project specification documents in order to shorten time to completion and improve accuracy of project estimation.

Confidential,

Project Management Institute

Responsibilities:

Served as member of a high performance project team to successfully deliver $10M Community of Practice (CoP) Transformation project, managed budgets for 16 Communities of Practice and designed and executed 100+ online al programs, seminars and conferences to promote engagement and drive retention.

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