Technical Solutions Manager Resume PA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, PA

Technical Solutions Manager

Responsibilities:

Educate customers, refine the current offering, assist sales during the pre - sales process, play a vital role in client requirements gathering for integrations, and working with the development team to ensure deliverables are being met in accordance to requirements.
Work with the sales team and be the technical subject matter expert (SME), and support in the sales life cycle.
Participate in customer meetings during the pre-sales phase to present the technical product features and answer questions.
Provide the required technical documentation & questionnaires to customers and explain the same to customers (if required).
Assist with RFPs & Proposals by contributing to technical sections of the proposals.
Present product technology and application integrations to customers and complete security questionnaires for prospects and existing clients.
Assist in the regulatory accreditation processes, work on automation of integration processes, and help Sales Engineering, Account Management, Customer Success and Implementation Managers with technical aspects of the product.
Assist clients set up integrations with Workday, Taleo, BrassRing and many more HRIS systems from integration discovery all the way to post go live support.

Confidential

Technical Consultant

Responsibilities:

Built deep expertise in existing methods of integration within the SmashFly technology platform as well as other technical services SmashFly provides.
Implemented job/requisition data integrations using existing SmashFly connectors, API as well as candidate (CRM) and pipeline matrix data integrations.
Performed technical assessments and due diligence with customers and ATS vendors to confirm feasibility of exchanging data between systems and flag any risks.
Presented SmashFly integrations tailored per each ATS to the customers during the kick-off and lead technical implementations until the go live.
Worked with customers directly during requirements and specifications gathering; estimating effort for delivery if different from standard.
Provided technical expertise as a resource within the Customer Success team to answer customer questions and offered guidance for issue resolution.
Defined new processes / participated in process improvement initiatives.
Attended pre-Sales and scoping meetings with clients and CSM.
Interfaced with SmashFly’s Sales and other Customer Success teams to help educate them on Technical offerings.
Set up, tested and deployed integrations with clients on Taleo, BrassRing/Kenexa, People Soft, SAP, CS, Workday and Home Grown HRIS Systems.

Confidential

Senior Executive Partner

Responsibilities:

Worked in close partnership with Confidential Sales Leaders to ensure clear communication and partnership working on behalf of clients.
Oversaw the relationship across all Confidential Kenexa solutions deployed for clients.
Engaged Solutions Expert (SE) resources to deliver client project- based work, bringing to bear deep technical expertise to ensure project success.
Responsible for the oversight and successful delivery of all Confidential Kenexa projects, working closely with sales to scope solutions for clients, and to oversee the project delivery to ensure the Solutions Experts deliver the project timely and per the agreed requirements.
Oversaw the delivery of all projects for clients. Set up clear escalation path when the unexpected occurs with a unified view of client’s strategic objectives for solutions deployed. Worked with sales as a single partner/point of contact with whom to interact to ensure client satisfaction.
Strategic advisor for renewals and expansions, worked in partnership with the Sales Leaders and the Contract Extension Specialists to ensure that Confidential extended client relationships to maximize the value of the service and drive ROI for the key stakeholders and decision makers for clients.
Attended Regional Client Services user group gathering in person, participated in services/engineering panels and hosted client gatherings.