OSS/BSS Consultant & Project Coordinator Resume

SUMMARY

Experience in leading a complete Service lifecycle covering RFP due diligence, pre - sales quick scan, Deep Dive at customer premises for requirement gathering, Contract Win, Signing of Service Agreement
Telecom Solution Design and Deployment Experience such as Mobile Number Portability
Good understanding of TM Forum’s Frameworx covering eTom, SID, TAM, & Integration Framework.
Experience in leading recruitment drives with Talent Acquisition team for recruiting right set of candidates for the job.
Good training & mentoring skills using software’s such as Saba Centra.
Good knowledge of primary & secondary financial markets and other concept such as risk management, Derivatives, Initial Public Offers, Equity trading.
Good Leadership, Communication, and People Management Skills
Good Customer handling skills such as active listening, active questioning, observing basic courtesies and blending with customer by adapting to their culture.

PROFESSIONAL EXPERIENCE

Confidential

OSS/BSS Consultant & Project Coordinator

Responsibilities:

Assisting and supporting the Project Manager in daily project management activities.
Work with team on project work to keep project going according to schedule.
Track, analyze and communicate project risks and opportunities.
Responsible for SNMP testing of Data Collection Analytics & Events (DCAE) in ECOMP
Interaction with various stakeholders for requirement gathering.
Automation of SNMP test suites for driving efficiency.

Confidential

Technical Delivery Specialist

Responsibilities:

Ensuring service delivery as per WLA’s and service level management.
Grew a 12-member team with special focus on their competency.
Stakeholder management.
Driving strategic improvement programs such as security, Trouble ticket reduction.