SUMMARY

A self-motivated, results oriented Senior Developer with 11 years of software development experience and proven track record delivering software solutions.

4 years of hands-on experience designing, building and delivering Salesforce applications.

7 years of hands-on experience with large scale Java/J2EE projects.

Certified Force.com Developer

Strong conceptual and implementation knowledge of Service Oriented Architecture.

Vast experience in developing and maintaining web-service based Enterprise Applications.

Expertise in designing SOA systems that are highly reusable, configurable, scalable and efficient implementing best practices at various layers.

Expert in project planning, systems analysis, troubleshooting, quality control, scheduling and tracking and strong in analytical skills.

Vast experience in design and development of projects from start to finish including Requirement capture, estimation, analysis, design, development, debugging, testing, version control, delivery, performance tuning and working with support teams located across the globe.

Facilitated and managed multiple proposals RFP on various technologies, including Salesforce.

Strong background in Insurance domain, specifically claim processing.

Excellent communication and negotiation skills.

Proven record of successful project management including Agile project methodologies

Extensive experience in Offshore-Onsite model

Recognized for high performance, excelling in technical and managerial skills.

TECHNICAL SKILLS

• CRM
• Salesforce Apex, Visualforce, Workflows, Reports, Dashboards, SSO, Webservice Integration, App exchange, Configurations
• Programming Languages:
• Java, SQL
• Java Technologies:
• J2EE, Web Services, Servlets, JSP, Applets, EJB, JNDI, JMS, JDBC
• Other Web Technologies:
• SOA, MQ, SOAP, LDAP, XML, JSON, ASP, CSS, JavaScript, JQuery, HTML
• Application Servers:
• Websphere Application Server, Websphere Process Server, Tomcat, IIS
• Database:
• DB2, Sybase, Oracle, SQL Server, MS Access

PROFESSIONAL EXPERIENCE

Confidential

The objective was to move case processing activities from an existing Org to a new Org. The analysts who work on resolving cases should be inactivated in the current org and moved to the new Org. Helpdesk would continue to use the current Org to create case which will then be copied to the new Org and when Analysts closes a case, it will flow back to the old Org for reporting purpose. One of the challenges was that analyst in the new org will have Force.com app subscription licenses, which means no access to the standard Case object.

As a Senior Developer:

• Contribute to architecture and detailed design of the application.
• Develop the building blocks of the app like objects, relationships and tabs.
• Simulate the standard 'Case' object's functionality in the new Org with a Custom 'Case' Object
• Design and develop Visualforce pages.
• Conducted POC for Case transfer ETA
• Design reusable and extensible Apex classes.
• Design and implement workflows and triggers.
• Design and develop reports and dashboards.
• Configured SSO for Case Notification Emails
• Plan a implement data migration of cases and related records from last 2 years in to the new Org
• Implement logic to enable near real-time flow of cases between Orgs and avoid duplicates.
• Employ tools like Developer Console and Debug Logs to troubleshoot application issues and resource usage.
• Create detailed design documents and implementation plans.
• Responsible for version/change control of the project components with necessary documentation.
• Coordinate with client's support teams and the offshore team.
• Publish Status reports on the progress of the project to all stakeholders.

Environment: Salesforce, Apex Explorer, Data Loader, Visualforce, SSO, Email Template, Informatica

Confidential

• The objective was to modify the existing system to integrate with IBM's Sales performance Management SPM System for Territory Management and Incentive Compensation Management. Data from SFDC will feed SPM and output from SPM will flow back to SFDC. Dashboard from SPM was integrated to the Salesforce App as a Web Tab.
• As a Senior Developer:
• Contributed to architecture and detailed design of the application.
• Develop the building blocks of the app like objects, relationships and tabs.
• Design and develop
• Integrated Dashboard from SPM as a Web Tab
• Modified Apex classes, Visualforce pages, workflows and triggers to exclude functionalities that are now handled by the SPM System.
• Designed and developed new reports and dashboards.
• Employ Salesforce tools like Developer Console and Debug Logs to troubleshoot application issues and resource usage.
• Create detailed design documents and implementation plans.
• Responsible for version/change control of the project components with necessary documentation.
• Coordinate with client's support teams and the offshore team.
• Handled deployment of Phase 1 of the project to production
• Publish Status reports on the progress of the project to all stakeholders.
• Environment: Salesforce, Apex Explorer, Data Loader, Visualforce, SSO, Email Template, Informatica

Confidential

• The Closeout system is used to create a summary of positions, trades, and other detail of a member in case of their insolvency. Analysts will be able to determine the impact of such event using the data that has been generated by the closeout system. This data is also transferred to other downstream systems that transfer closeout files to the Liquidators.
• As a Senior Developer:
• Contribute to architecture and detailed design of the application.
• Develop the building blocks of the app like objects, relationships and tabs.
• Design and develop Visualforce pages.
• Design reusable and extensible Apex classes.
• Design and implement workflows, triggers and approval processes.
• Design and develop reports and dashboards.
• Provide service oriented solution integrating Salesfore app with other apps thru Web services.
• Employ Salesforce tools like Developer Console and Debug Logs to troubleshoot application issues and resource usage.
• Responsible for version/change control of the project components with necessary documentation.
• Coordinate with client's support teams and the offshore team.

Environment: Salesforce, Apex Explorer, Data Loader, Visualforce, Java, J2EE, Webservices, XML, Sybase

Confidential

• The objective was to develop a centralized Sales and Marketing System for AIG Commercial Casualty Insurance Companies. The main scope was to implement Client Management Solution that enables the company to more effectively manage current business and drive new business, while at the same time enabling the cross-selling and up-selling of Domestic Brokerage Group products.
• As a Senior Developer/Project Lead
• Contribute to architecture and detailed design of the application.
• Develop the building blocks of the app like objects, relationships and tabs.
• Design and develop Visualforce pages, Apex Triggers, Apex classes.
• Design and implement workflows, triggers and approval processes.
• Integrate Salesforce with multiple systems built on different platforms.
• Migrate 30 million records into Salesforce. History data load
• Develop and deploy Salesforce components using Eclipse and ANT.
• Design and develop reports and dashboards.
• Integrate using Web Services API
• Migrate data across regions using Data Loader.
• Convert legacy S-controls to Visualforce pages.
• Responsible for version/change control of the project components with necessary documentation
• Estimate the Schedule and Cost of the projects.
• Prepare detailed project plan clearly depicting tasks, milestones and dependencies.
• Assign, monitor, track the work performed by the team and provide timely feedback
• Obtain signoffs from various parties at each stage of the project.
• Manage delivery of the system with phased implementations.
• Coordinate technical, business and process meetings with key players from Architecture, Business Analyst, Quality Control, Change Management and other support groups located across the globe.
• Publish Status reports on the progress of the project to all stakeholders.
• Handle any escalations related to the project.
• Appraise the team members based on performance and skills exhibited.
• Groom, train and guide the team improving morale.

Environment: Salesforce, Apex Explorer, Apex Data Loader, VisualForce, Java, J2EE, Webservices, XML, Struts, EJB, JSP, Servlets, HTML, JavaScript, DB2, ANT

Confidential

• A rules-based system that automates on high-volume, low-complex claims. By automating tasks that do not require human judgment, the system allows adjusters to spend more time on more challenging claims and help improve the accuracy of payments saving millions of dollars.
• As a Senior Developer/ Project Lead:
• Provide service oriented solution integrating PEGA BPM with Websphere Process Server components.
• Design and develop BPELs, Mediations, delegated web services and MDBs.
• Design reusable, extensible schema and message structures shared with multiple external systems.
• Design the integration between Claim Navigator and the upstream/downstream systems.
• Review and tune components ensuring best practices implemented.
• Responsible for version/change control of the project components with necessary documentation
• Closely work with Architecture, COE and Performance Management Engineering teams.

Environment: PEGA, Mediations, BPELs, Web services, MDB, IBM Adapters, Content Manager, Log4J, JMS, MQ, SOAP, XML, XSD, Applets, Struts, EJB, JSP, Servlets, HTML, JavaScript, DB2, ANT

Confidential

A sophisticated booking system for the Domestic Brokerage Group of AIG. The objective was to make the Booking system a service based application aligning with SOA standards and decouple it from the Underwriting-Policy Processing System. The once legacy system with the associated cons was transformed to be a top notch Service-Oriented Enterprise Application.

As a Technical lead/Project Lead:

• Studied existing system and proposed design for a new system focused on reducing the response and turnaround time significantly.
• Developed and presented 'Proof of Concept' for approval from all systems involved
• Designed and developed the integration points with the existing Underwriting systems
• Designed XML Schemas shared across systems
• Designed and developed Web Services and MDBs
• Replaced batch process with a service-based online process

Environment: Web services, DataPower, MDB, Log4J, JMS, MQ, SOAP, XML, XSD, JSON, JAXB, Applets, Struts, EJB, JSP, Servlets, HTML, JavaScript, DB2, ANT

Confidential

• Objective was to redesign the Ongoing Claim update and Claim Summary Report modules for the Workers Compensation system.
• As a Senior Developer and Project lead, designed, developed and managed delivery of the system. Designed and developed the J2EE Modules. Designed and created the Adobe Livecycle Designer Forms. Developed client that consumes Adobe Web Services. Managed and led the team

Confidential

• Objective was to enhance the Workers Compensation and the suite of interfacing systems to process Defense Base Act claims.
• As a Senior Developer and Project lead, designed, developed and managed delivery of the system. Designed and developed MVC based J2EE Modules. Managed and lead the team.

Confidential

• The project involved maintenance, enhancement and production support activities for Workers Compensation system.
• As a Senior Developer and Project lead, designed, developed and managed enhancements to the system. Developed MVC based J2EE Modules. Proposed and implemented performance tunings. Implemented batch window reduction. Handle production tickets and change requests meeting strict SLAs. Migrated application to keep up with environmental and technology upgrades. Managed and led the team.

Confidential

• The Managed Care Referral application automates the process of sending adjuster referrals to managed care providers.
• As a Senior Developer, prepared Detailed Design document. Designed and developed MVC based J2EE Modules. Designed Developed UI. Prepared and executed Unit/System/Integration Test Scripts

Confidential

• Letters is the correspondence management module for the claims processing systems.
• As a Junior Developer, prepared Detailed Design document. Designed and developed Letter templates.
• Designed and developed MVC based J2EE Modules. Developed UI. Prepared and executed Unit/System/Integration Test Scripts

Confidential

Project involved developing and enhancing the First Report Maintenance, Create Case and financial Module. As a Junior Developer, prepared Detailed Design document. Designed and developed MVC based J2EE Modules. Developed UI. Prepared and executed Unit/System/Integration Test Scripts. Maintained version of source and other artifacts. Logged, tracked and resolved defects.