OVERVIEW

Polished professional with over 20 years experience in the software industry spanning strategic tactical technology leadership. Proficient in program release management in business IT driven environments, process reengineering, working cross functionally across organizational boundaries. Proven track record for implementing driving adoption of new or reengineered process, executing in fast paced environments, engaging with senior leadership, leading onsite offshore teams, managing multiple parallel small to large initiatives.

SKILLS

Six Sigma, Continuous Improvement, Global Stakeholder Engagement, Business Process Reengineering, Requirements Management, Program Governance Definition Adoption, Risk Issue Identification, Dependency Management, E-Commerce websites, Android/ios/Windows Mobile applications, Service Oriented Architecture, JIRA, Scorecards, Contingency Planning, Cause Effect Analysis, Gemini, Clarity, QC, ECMS, PCM, GIMII, SQL, BRIO, AS400 ICI , TRECS, GPSMIS, SourceCode, Jenkins, VersionOne, Chatalyst, PRISM, Java, Forecasting, Solution Identification, Social Media Blogs, AEM, IBM Jazz

EMPLOYMENT BACKGROUND

Sr. Program/Release Manager Confidential

• Engaged on multiple initiatives expansion of a product line due to a competitor's exit from the business, a new product addition to 3 West Coast states, enhancements to ATM capabilities, transformation effort to integrate acquired systems into the financial institution's processing platforms, Synergy contact center process improvement program
• Liaison between 10 project teams 72 applications Portfolio Management Implementation, Forms, Testing Communications teams.
• Responsible for coordinating delivering all Portfolio Management requests, training teams on Portfolio Management platforms, identifying integrated partners, interfacing with dependent partners, DMAIC documentation, Clarity maintenance, SharePoint setup updates, project budgeting reporting to senior executives.
• Forecasted the initial 15.5M program funding including working with sr. leadership to refine the budget spanning 158 resources across 5 different program funding buckets, service provider needs, additional SOWs, travel, equipment.
• Coached team members on how to identify work with integration partners across organizational boundaries incorporating integration partner needs into overall roadmaps
• Proactively identified gaps in alignment across organizational boundaries raised to sr. management.
• Communicated program risks developed mitigation strategies with cross functional delivery managers.
• Establishing a release management effort in a newly created organization leveraging existing enterprise-wide processes.

Sr. Release Manager Confidential

• Initial engagement was to establish the Release Management discipline in the E-Commerce organization. The Release Management discipline was merged into the Project Management role with executive leadership change. Asked to help reestablish the Release Management discipline within the Ecommerce Mobile Application organization.
• Matrix managed release efforts of 6 Scrum teams including defect remediation, worked closely with the Configuration Management team, engaged with firm hosting infrastructure to successfully deploy 8 Agile releases to Lowes.com
• Lead the triage effort spanning 4 months identifying code, process gaps, potential infrastructure issues to resolve performance testing issues
• Successfully executed multiple Ecommerce, MobileWeb Fa ade releases of Origin Production on the same night
• Produced a 200 page Lowes.com textbook detailing teams respective roles, release management processes, architecture, ecommerce mobile application systems from end to end
• Created release management process documentation outlining differences between release vs. project management, how to engage as a release manager, how projects become part of a release, release manager's role during the software development lifecycle
• Actively collaborated with Development Infrastructure to create solution options for intricate development issues.
• Translated complex environment configuration requirements to ensure configuration met release scope testing needs.
• Negotiated remediation priority of non-revenue impacting defects with Product Owners QA.
• Collaborated with UAT, Environments/Configuration Manager, CIO delegate, UX, Social Media, Technical Manager to achieve successful deployments.

UX E-Commerce Delivery Manager Confidential

• Responsible for Auto SmartAuction E-Commerce Mobile application releases including social media components blog updates, addition of an auto payment calculator, links to social media platforms.
• Transitioned to lead the largest program at Ally to migrate 28 web sites hosted by outside vendors to in house.
• Launched Ally Auto Mobile Payment Application associated ecommerce platform modifications to incorporate mobile functionality
• Functioned as primary point of contact between the Brand and Digital Group User Experience team, sr. leadership, QA, business partners.
• Provided strategic direction on prioritization resource allocation across all efforts for the Auto/SmartAuction lines of business
• Developed full scale project plans including discovery, asset delivery, approvals, implementation and deployment
• Managed change controls proactively identifying creating mitigation plans for risks that threatened project timelines
• Weekly report outs to sr. executive leadership

Microsoft Sr. Solution/Release Manager Confidential

• Implemented Release, Change, Integration, Dependency Management Processes across the Services organization including quarterly release cadence, communication plans, project executive steering committee change control boards, governance for change request prioritization
• Drove new process adoption for a centralized Release Change Management structure by demonstrating the process fitting the project needs, engaging the right resources, illustrating benefits to PMO stakeholders.
• Engaged 42 integration partners proactively to ensure alignment of cross program requirements, scope schedule.
• Proactively raised visibility to issues/risks across Services impacting line of business requirements, scope, or schedule to project sponsors delivery partners. Worked across organizational boundaries to mitigate issues risks escalate to the proper project or executive steering committee, as needed.
• Created SIPOCS to drill down to portfolio metrics leveraged by senior management to align budgeting by platform capability for the fiscal year.
• Developed KPIs, measurement criteria, ROI analysis for automation of the order to cash process for overall top 10 Microsoft programs. teams. Recommended non value add activities to be removed from the process saving 15 mins per contract.
• Built SharePoint portals to track release activity on SharePoint 2010 was involved in transitioning to SharePoint 2013.

Resources Global Professionals Sr. Solution/Project Manager Confidential

• Implemented an off the shelf package automating 75 of transaction reconciliation including GL journal entry creation reporting for 2B Stored Value Card Revenue. Reducing sr. financial analyst headcount need from 3 to 1.5.
• Streamlined the remaining 25 of reconciliation process by scripting the calculation of transaction KPIs validation of incoming data feeds. Eliminating a jr. financial analyst position.
• Managed the launch of MSFT Revenue Forecasting process on the PPS BI platform for 6 Forecast cycles 600 users, 100 international subsidiaries, USD 50b providing C-level analysis on expected revenue development
• Gathered business requirements across 5 Microsoft Lines of Business for the Microsoft Revenue platforms maintaining an ongoing dialog on complex topics such as representation of adjusted revenue, foreign exchange calculation the determination of the level of detail used in the fiscal process.
• Communicated competing line of business priorities dependencies to executive steering committee to increase visibility allow for smoother prioritization negotiations between business partners.

Project Manager consultant Confidential

• Coordinated implementation of scorecards, interactive menus, ability to create a customized view, downloading financial data creating portfolio allocation charting to external customer facing websites intranet sites.
• Worked with branch office financial advisors to spec web site redesign requirements ability to order marketing materials, product launch information, Thomson quote retrieval, video replay ability. Consolidated the financial advisor activity to 1 stop shopping vs. 4 different web sites.
• Interacted with Intuit to launch consumer ability to download Quicken compatible transaction files from the advisor portal.
• Facilitated with Development HR, the creation of a proprietary project management tool to standardize project estimation, budgeting forecasting efforts providing staff hardware cost guidelines. This eliminated spreadsheets provided management a central point to retrieve project data.

Assistant Vice President, Project Manager

Confidential

• Automated P L flash reports reconciliation using SQL ODBC via an Access front end menu.
• Reported financial standing of subsidiary's projects to parent company from initial business case ROI expectations thru budgeting forecasting
• Conducted JAD sessions across all Accounting teams to determine process linkages envision a new in house developed Accounting platform
• Performed risk assessments across multiple trading systems, business data feed partners.

Project Lead

Confidential

• Coordinated UAT training of a new web based portfolio management BearPrime tool with external clients.
• Gathered business requirements from Relationship Managers external investment banks that steered platform scalability design decisions.

International Market Project Lead

Confidential

• Executed trade programs to maintain asset allocation, analyzed performance strategy to client/firm mandates, made strategic business recommendations, evaluated client fees based on performance schedules for invoices.
• Conducted gap analysis for a custom built currency reporting system allowing for reporting of legacy European currencies Euro currency vs. enhancement of off the shelf package GIMII
• Crafted business requirements converted a multi-currency portfolio management system to a vendor solution that allowed for real-time reporting of European legacy currencies the Euro.