SUMMARY

• Management consulting experience in various senior roles from Program/Project Management, Deployments manager, Data Conversion Manager, Functional Leader, Business Solution Lead, Techno - Functional Lead, Workflow Lead, and Quality Assurance spanning over 20 years successfully managed and delivered 40+ projects on-time and under budget
• Global Program/Project Management experience in supervising teams of 5 - 80+ team members in near shore, off-shore, and on-site locations
• Expertise in multiple Project Management methodologies like Waterfall, Agile Scrum, and Iterative
• Experienced in Telecom, Oil and Gas, Public Sector, Banking industries
• Demonstrated experience in building strong relationships with all stakeholders across all levels
• Experienced in presenting to senior executives (including C Suite) in Steering Committee meetings on regular basis as well as to other business and technical subject matter experts
• Deep understanding of agile principles and experience with agile ceremonies across multiple agile teams and excellent working knowledge of Agile tools like JIRA and confluence.
• Thorough experience in working with product owners and helping in shaping up a prioritized backlog.
• Able to communicate and work closely with cross functional teams, architecture, security, legal etc. and help the team get a big picture of the project.
• Expert in agile and waterfall project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets. Instrumental in sprint and release planning by keeping track of progress on various key projects statuses and progress with different impacted tech teams.
• Skilled in Big Picture Thinking and engaging with the Stakeholder based on project functional scope and RACI matrix.
• Resourceful and critical thinking skills combined with technical knowledge and good alacrity leading to escalating critical issues to the top management on time.
• Managed end to end project life cycle in different roles of Program Manager, Project Coordinator and meet timelines.
• Managed and supported API integration, SSO Integration and other backend data file integrations and system integration with vendor and client systems irrespective of methodology they use Agile methodology or Waterfall.
• Exhibited strong analytics skills in complex data analysis/interpretation/data visualization that enabled senior leadership to make key business decisions
• In-depth knowledge in organizational, business, and technical environments in enterprise IT, Telecom and ITSM
• Highly skilled in conducting project workshops/boot camps/brainstorming sessions and documented As-Is and To-Be processes

TECHNICAL SKILLS

• SAFe5 SCRUM MASTER, SAP Associate
• SDLC Framework, Telecom Domain Knowledge, ITSM expert, Gap Analysis and Use Case Methodologies (UML), SharePoint document repository, JIRA, User Stories, Visio, Test Case preparation, Test Plan, MS Project, MS Power Point, Status Reports, Confluence. One Note.
• Telecom, ITSM(ITIL), Oil and Gas, Public sector, Telecommunications, Banking
• Waterfall Model, Project Management Methodology, Agile, and Scrum
• Microsoft Office Suite365 (with Project, Visio, Excel, Word and, PowerPoint), Google Suite, JIRA, REMEDY
• APIs, web technologies Java, xml, Oracle HPSM, Service Now, SAP MM

PROFESSIONAL EXPERIENCE

Confidential

Product Owner

Responsibilities:

• Creation of vision statement and high level picture/scope diagram per working sessions with business stakeholders.
• Creation of high level business plan, resource management and alignment with delivery teams.
• Monitor progress against schedule and determines and takes remedial action as appropriate.
• Document As-is and To-Be process flows and issues heat map for keeping teams focused on key areas.
• Create/Review of business user stories and refinement with the agile team, constant review of backlog items with business stakeholders.
• Ensure that the missing data points reported by actual users which are needed to care for patients, ensure these data points are supplied to the Portal and are presented with customizable view to the users.
• Organize Sprint Planning, Sprint Review and track the project/Sprint progress on a daily basis using daily stand up
• Understand any risks and impediments and Communicate Risks and issues to the stakeholders to get alignment on mitigation and resolution.
• Test Plan Creation and support UAT testing by ensuring acceptance criteria is met.
• Participate in Shakeout Test Post Prod Release
• Facilitate Cab Reviews for stories as they get ready to release and mange delivery plan and communication plan.

Confidential

Global IT Service Delivery Manager

Responsibilities:

• Worked with Product Owner to define project scope and objectives and managed sprint backlog items and tasks.
• Engagement with Client for Business and build cost Model based on requirements
• Implementation of ITSM tools and setting up the support team
• Engaging with senior management for strategy planning & business reviews
• Building subject-matter-expertise on programs/applications and supporting business & operations in defining processes & best practices
• Transitioning and supporting infrastructure in "Business As Usual" Mode and ensuring high levels of customer satisfaction
• Complex Technology Procurement: Delivering large-scale, complex procurement programs with a focus on technology transformation.
• Manage the team across globe and provide guidance and participate in all escalations.
• Setting up the goals and measure the employees Goal to provide feedback to HR for appraisal
• Worked effectively to remove delivery team roadblocks and led teams’ efforts towards continuous improvement.
• Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents.
• Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives
• Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines.
• Demonstrate leadership abilities to our clients with the deployment of software upgrades, enhancements and fixes that are coordinated based on release schedules
• Coordinate different release calendars of involved team both internal and external to drive the project to targeted launch by making team aware of the timeline needs.

Confidential

Deployment Manager

Responsibilities:

• Sell ITSM solution for deploying ITSM Solution within different business unit within Chevron across all location.
• Cost model and negotiation of cost with the CIO of the different Business unit.
• To strategies, plan, develop and implement Remedy within the budget.
• Worked with Business users and stakeholders to define scope and communicate via project charter review.
• To ensure that all the facilities meet the needs of the end user with appropriate advice & support.
• To ensure the smooth transition for end users when they move to new tool and to provide proper training by following Chevron CPDEP and OE process
• To manage crisis situations, this may involve complex technical hardware or software problems.
• To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.
• Translated business user concepts and ideas into comprehensive business requirements and design documents using requirement analysis session with different impacted tech teams.
• Created workflows using Business Modeling Tools like MS Visio
• Manage project and foster communication through status meetings, weekly reports.
• Ensure project success and timely delivery by continuously keeping check on risks, identifying risks, mitigation and acceptance plan and tracking issues.
• Worked on senior executive presentations to receive funding for projects and with PMO team in defining project delivery methodology and templates.
• Ensure that any issues or impediments for timely delivery of project is communicated effectively with team members and other stakeholders to ensure the project gets back on track by finding the most suitable resolution.
• Led project teams, internal and external, to achieve project defined milestones and deliverables.
• End to End testing coordination and Defect Management.