Program Manager Resume

SUMMARY

Over 25 years’ experience in managerial, technical, and client services, with both of strategical and tactical planning, and leveraging technology to achieve business goals.
Team leader who empowers his team to achieves goals in fast - paced settings. Strong technical and analytic skills that provides understanding of the business requirements and the ability to architect and deliver solutions that meet or exceed client expectations.
As CRM practice and team lead, led functional delivery teams of up to 15 direct reports (including offshore resources and delivery centers), developed an understanding of our client business needs to define systems requirements for MS Dynamics CRM Implementations and architected solutions.
Managed large CRM projects worth $2M and oversaw the delivery of Professional Services to clients and worked through CRM implementation lifecycles.
In addition, supported CRM Presales activities, and managed the CRM Practice P & L up to $3M

TECHNICAL SKILLS

MS Dynamics CRM, Scribe Level 2 Certified, MS SQL, MS Dynamics GP, MS Dynamics SL
MS Exchange, MS SharePoint, Jscript
.Net, MS Office programming and others (Complete list of database, programming, applications and OS experience available on request).

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Provide CRM Architect and consulting services to large organizations to provide CRM solutions for desired business outcome based on varying degrees of complexity to the client business units.
Develop tools to understand our client business needs to define systems requirements for CRM Implementations and architect solutions.
Managed and architected large CRM projects and oversee the delivery of Professional Services to clients and work through CRM implementation lifecycles.
Develop CRM solutions for Project Management and integrate them to back end ERP systems.
In addition, supported CRM Presales activities including client specific demonstrations, estimating and proposals.

Confidential

CRM Product Lead

Responsibilities:

Hired to jump start the technical side of the CRM practice.
Created a script library to provide technical standard coding and development across all implementations, Created pre sales presentations and demos, manage multiple implementations, and standardize on Data migration and integration tools
Develop a pricing estimator for CRM solutions
Test and implement integration between CRM and ERP
Manage multiple CRM projects to completion
Lead the CRM team, including off shore resources