SUMMARY:

• A results - driven Sr. Project Manager with 15+ years of extensive experience leading multiple concurrent IT Programs/Projects including Application Development, System Implementations, and Data/System Integration; degrees MBA, BS; Deep understanding of Program/Project Management Practices, IT Transformation, Enterprise Application Development, and Merger & Activities.
• Plan and manage multi-million dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line results.
• Leverage technical, business and financial acumen and experience to communicate effectively across diverse stakeholders, technical and business areas with poise, interpersonal skills, and ability to convey complex ideas in an easily understood manner through verbal, written, and presentation communications.
• Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets. Proficient in building and running highly collaborative and virtual teams on/offshore.

TECHNICAL SKILLS:

• SOFTWARE - MS-Office (Word, Excel. Powerpoint, Access, Visio, Outlook), MS-Project, MS-Project-Server, MS-SharePoint, CA-Clarity, AtTask, Planview, BaseCamp, Jira, Clarizen, ServiceNow; Clinical Information Systems, Data Storage/Mining, Decision Support, Document Management/Imaging, EMR/HER, Financial Billing Systems, Manage Care Systems, Bar Coding/RFID/Tracking Systems, Pharmacy Systems, Scheduling, Security/Authentication/Biometrics, Speech Recognition/Transcript, Workflow Automation, Mobile Device Applications, Analytics, Compliance/Risk Management, Health Information Exchange, Bed Management, Pharmacy (Pyxis), Lab, Radiology (PACS), System Architecture, Customer Relationship Management (CRM), Data-Warehousing, e-Commerce, Electronic Data Interchange (EDI), Enterprise Resource Planning (ERP), Learning Management Systems, Web-Services, Data Integration and Business Intelligence (BI), Amazon Web Services (AWS), SunGard (SAS), Microlog Call-Center Management software, Interactive Voice Recognition software - Microlog, Envox, Nuance.:
• APPLICATION DEVELOPMENT - Microsoft .NET, Visual Basic, Java, JavaScript, JQuery, JSP, SQL, Java Beans HTML5, DHTML, Cold-Fusion, C, C++, COBOL, Access, SourceSafe, SQL, Unix Shell, Web-Services, TCP/IP, Apache, IIS, Tomcat, Soap, XML, XSLT, WSDL.:
• DATABASES/PLATFORMS - IBM Netezza, Teradata, Microsoft SQL-Server, Oracle, IBM DB/2, Sybase, MySQL; Personal Computing: PC, MAC; Client-Server Dell & HP; Legacy OS/390, AS400, RS/6000, HP-9000, DEC-VAX; VOIP Avaya, Nortel, CISCO, Tadiran.
• WEB SERVERS/CLIENT-SERVER/FRAMEWORKS - Apache Tomcat/HTTP Server, Weblogic, Websphere, JBoss; Vignette; Web Services: SOAP, XML, XSLT, WSDL; JDBC-ODBC, TCP/IP, Telnet, HTTP, 3-Tier Architecture, SMTP, LDAP, DNS, FTP, SSH, TLS/SSL.
• INFRASTRUCTURE/FRAMEWORKS - Dell/HP/IBM Servers, Cisco Routers/Firewall, Citrix NetScaler, EMC, IBM Storage; Amazon AWS Cloud.

PROFESSIONAL EXPERIENCE:

Confidential, Woodlawn, MD

Sr. Program Manager

Responsibilities:

• Provided leadership to CMS IT stakeholders, team members, departments and 3 rd -party vendors around the world to execute a variety of deliverables with speed, efficiency and quality for multiple complex, business critical initiatives, capabilities and functions; mentored project managers providing development, quality controls, milestone reporting, issue/risk management, change control, and deployment / release management.
• Develop dashboard-reporting metrics for all teams to include and track the project portfolio progress and success; prepared and delivered presentations to senior leadership, management and stakeholders.
• Implemented Project Management Life Cycle (PMLC) and Systems Development Life Cycle (SDLC) best practices for processes, procedures, and all required documentation for IT Governance and Compliance with contractual services being provided to the Centers for Medicare & Medicaid Services (CMS).
• Implemented Cloud-based PMO Tools for project/portfolio tracking and dashboard-reporting metrics for all teams; delivered presentations to senior leadership.
• Recruited and mentored Project Managers, Business Analysts; managed vendor contracts. Performed Project member performance evaluations and created an environment for staff growth, productivity and satisfaction.

Confidential, Baltimore, MD

Sr. Program Manager

Responsibilities:

• Managed the Primary Care Physician Web-Portal Program that supported 300+ Primary Care Physicians adoption of electronic medical record with patient care management.
• Led the Eligibility of Benefits (EOB) Integration for 300+ Providers.
• Led cross-functional teams, both FTE and vendors (on/offshore), with the architecture and applications development design and functionality; liaison to Business teams performing requirements, design, and testing activities. Recruited UI-responsiveness designers and led design and functionality on IBM WebSphere amongst common Physician devices/browsers and the implementation for Single Sign-On, Integration, Federation, Customization, Access Control and HIPAA-Security.
• Coordinated with Provider Relations stakeholders, Physician groups, Marketing, Legal, and other internal and external sources on Products’ scope, workflow, user-interface and design engineering, as well as, overall estimated budget, and milestones required to meet business objectives.
• Ensured adherence to best practices, quality standards, and PMO processes for Software Development Lifecycle (SDLC), Change Management, Release Management, and Project Lifecycle. Including compliance to functional requirements, technical specifications, development, and testing (SIT, UAT), as well as establishing and tracking project budgets & financials, resource plans, change control, and project plans across program portfolio.
• Coordinated the ROM estimates and final costs/budget for projects tasks and deliverables while working in conjunction with Risk and Vendor Management departments on Statement of Works (SOW), and Requests for Purchases (RFP).
• Communicated and built relationships with other senior managers and business stakeholders by keeping them informed of progress including: RAG status, milestone deliverable schedule, budget, and issues/risks on a weekly/monthly basis.
• Provided technical and analytical guidance and direction to project resources; recommended and took action to proactively resolve issues/conflicts within IT internal/external teams or vendors.

Confidential, Baltimore, MD

Implementation Manager

Responsibilities:

• Ensured long-term adoption for customers, support organizational change and generate business value in a short timeline.
• Delivered business analysis and solutions engineering by working closely with customers to understand in detail the use cases and business processes, and define and implement the solutions. Prepare technical objectives - identify and describe key goals and provide the work processes to achieve these goals for customer success.
• Engaged with customers and other parties to develop system design, functional and technical specifications to meet customer functionality, reporting, customization and integration requirements
• Provided remote and onsite consulting and system .
• Served as the software expert and product specialist, aiming to solve customer business challenges.
• Engaged closely with Product Management and Engineering regarding customers’ product needs.

Confidential, Washington, D.C

Project Manager

Responsibilities:

• Traveled 75% - Managed multiple client projects to support Health Care Client projects including system implementations and upgrades to Siemens-SMS, Cerner, McKesson HIS systems, GE PACS, SunQuest Lab (formerly Misys), Kronos, Lawson, and EMR systems.
• Managed the $4 Million dollar Electronic Medical Record System Implementation Program for Hospital and integration to Centralized Scheduling software; coordinated State-sponsored requirements and clinical subject matter experts on the systems' registration, intake, and SOAP notes and procedures, as well as managed the data-mapping and configuration for clinical support staff and physicians; $4 Million dollars budget managed.
• Led $3 Million dollar Infrastructure Upgrade Program for Clinical Applications requiring wireless technology, as well as new telecommunications technology (VOIP) being implemented for cost reduction.
• Managed Kronos Implementation for payroll activities for 300+ employees to support Finance Department.