T

Chronological Summary of Experience

Confidential - Integration Deployment Lead

Collaborates with Global team members, Business Partners, Application Managers, Supplier Partners and Regional Contract Managers to develop and coordinate NAFTA deployment plans and schedules. Ensures Operational readiness for go-live and support activities around integration, migration and testing.

Confidential - Manager, Organizational Change Management and Communication

OCM/Communications Specialist for IT Infrastructure Services, partnering with TCS Business Partners and clients to appropriately manage transformational change driven by Information Technology Outsourcing. Guiding teams in defining and implementing internal delivery team governance. Ensuring client organizational readiness by designing, creating, and implementing change management and training activities. Designing and delivering activities to enhance cultural competence and team performance in a multi-cultural environment. Designing and delivering comprehensive multi-stakeholder, multi-media communications strategies. Conducting team performance assessments, developing action plans, conducting mitigation activities. Designing and conducting training needs assessments as well as training required to close gaps.

Confidential - Enterprise Application/Tools Manager/IT Governance

• Management of seven enterprise applications supporting multiple areas of the business, including: Service Desk, Interactive Voice Recognition, Incident Management, Problem Management, Change Management, Code deployment, and Mainframe deployment . Responsible for strategic planning, development, maintenance, code upgrades, enhancements, SOX compliance, Disaster Recovery, policy creation enforcement.
• Extra: Facilitate Department Spend Committee

Confidential Adjunct Professor

Confidential - Enterprise Change Manager/ IT Governance

• Enterprise governance and enforcement of Change Management policies, processes and systems. Run the Architecture and Infrastructure Change Advisory Board. Development and delivery of Service Management training: online, 1:1, and classroom. Manages Change Management, Source Code Management and Application deployment tools within the Architecture and Infrastructure community. Provides IT Governance for IT Managed Service Provider responsible for supporting the Change Management tools which support the Enterprise Change Management processes. Champion for seamless integration of the Change Management processes and tools with the Incident and Problem Management tools, policies and procedures. Change Management SME for a fully integrated Service Management tool replacement project.
• Run internal department Spending committee reviews for the Architecture and Infrastructure business. Assisting Mid Sr. Level Managers with preparation for submission of spend requests and presentations to the CIO.

Confidential - Project Manager - Process Improvement Manager

Managed a portfolio of eight complex process creation improvement projects. Process Documentation, sign off, and delivery. End User Train the Trainer Process Training. Continuous Improvement

Confidential, Project Manager: NA ITSM Problem Management SME

Capgemini, Outsourcing

• Road Warrior 75 -100 travel. Software Instructor, Go-Live Call Command Center team member. Provide Transitional ITSM Project Problem Management support to fill the gap between a new sales deal and the Operations phase of an ITSM implementation. Assessing the client's needs and gathering requirements from the contractual Statements of Work SOW and transforming those requirements, through various processes and activities, into processes that support a new client's Problem Management process into Capgemini Global Operational models. The overall process includes
• eight 8 project phases involving various activities and handoffs in order to complete a Transition Project: Gap Assessment, Requirement Gathering, Design, Build, UAT, Training, Go-Live, Post Go-Live.

Confidential Outsourcing - GMNA Account, Project Manager

• Responsible for a portion of the development of a new ITIL CobiT based service offering, Asset Management Healthcheck. Service Level Process Manager, managing weekly, monthly, and periodic reporting of metrics and reports. Contract research and interpretation. Account SharePoint Administrator/Knowledge Management/ SharePoint Team Room. Identification and procurement of cross functional team members for all projects
• Managed Process Tool Development / Deployment Clarity, Digital Fuel, etc . Crafted and published corporate communications with input from other AIMD team members, ADS Suppliers, and GM Project Manager for implementation Global Document Repository Change Management pilot. Created relationships and collaborations with AIMx and ADS suppliers as necessary on enterprise processes, metrics, and standards

Confidential. - SDP21 Project Manager/CM Librarian

• Assisted in the planning and management of an enhancement project for an existing Business Services distributed application that supports GM's objective to meet or exceed material cost targets. Ensuring that the outsourced offshore on-site development vendor, follow all GM and Business Services software development and management methodologies SDP-21 . Successful planning and execution of User Acceptance Testing UAT .
• Our project was selected as one of four key Business Services projects to be reviewed for a Class A CMMI level 3 audit which included all SCAMPI and PIID review processes. Serving in the capacity of Configuration Management Librarian, the independent CMMI project audit concluded that the project had no weaknesses and GM Business Services received a CMMI level 3 ranking.

Confidential - Business Services Financial Analyst/Process Manager

• Financial Analyst responsible for managing a multi-million dollar IT budget, budget forecasting, reporting and problem resolution for business process reengineering efforts to increase effectiveness and reduce costs for a 400 plus-user community spanning Human Resources, Finance, Global Ventures, Administration, Process Re-Engineering, and planning organizations.
• Member of the Cost Management Office primarily responsible for assisting GM management in cost cutting efforts.
• Initiated and tracked Structural Cost Reductions SCR activity to ensure that GMPT is receiving the proper services and or credits/reductions based upon current contractual obligations with EDS and other IT suppliers.
• Managed and reported GM Powertrain Business Portfolio Projects within GM Project Tracking System.
• Application Tracking: Ensured that GMPT Business Services would reach its yearly application migration reduction target.
• Created project and process to lead a project removing unauthorized hardware, software, Primary Service Module PSM and mainframe charges from GMPT Budget.