Senior Human Resources Representative Resume

TECHNICAL SKILLS

Strictly follows integrity and ethics rules.
Knowledge of GMP CFR 211, EHS. Local & Federal Labor Law, FMLA, SOX. ERISA Forms 5500.
Onboarding / Offboarding, Medical Leaves, I - 9 Steward, Talent Mgt., Performance Mgt.
Key HR Core Team member in project implementation of Kronos, SAP HR, SAP Training Events, SuccessFactors, ADP, Fieldglass, Workday, Beeline. Ability to manage change management activities.
Attention to data details, strict project deadlines & continuous improvement. Exposure to HR Shared Service.
Applications: Word, Excel, PowerPoint, Project, Outlook, Visio, HTML, SQL.Typing: 30 wpm.
Microsoft Teams, Microsoft Lync/Skype, Zoom, Telepresence. Video Conference Coordinator
Regulus, Veeva, Trackwise, SharePoint.
Test Director, HP ALM, HP Quality Center.
Remedy, Service Now (tickets), Business Warehouse.

PROFESSIONAL EXPERIENCE

Confidential

Senior Human Resources Representative

Responsibilities:

Addressed relations among employees at all levels and support cross functional teams from operations to executive level.
Researches, review and run employee’s investigations and complaint’s cases. Consistently comply with target date and final report in less than 30 days. Call Center Rep that assisted with questions & sensitive request.
Functional HRIS Administrator in over 3 HR systems. Maximized team knowledge and productivity by effectively training & coaching employees, supervisors & peers in HRIS best practices and procedures.
Lead customer service support, trouble tickets, system releases. Develop & execute test scripts.
Drive efforts to simplify four processes. HCM Data Country Leader that our team achieved 95% uploaded.
Defined business requirement’s, process mapping, configuration, testing, data cleaning, dashboards. Custodian of HR/Payroll Archiving. Fieldglass & Beeline Vendor Manager system coordinator.
Lead Benefit main accounts (Health, Pharmacy, Savings, Retirement, among others). Analyzed cost impact/trend.
Improved health plan options. Reduced rates in 30%. Revised contracts for accuracy & compliance with negotiated terms. Join forces with legal counsel’s during documents submissions. Annual Enrollments.
Organized vendor corrective meetings and follow-up action plans up to achieving to zero errors detected.
Maintain SPD/Plan documents, 5500 filings. Manage RFP, RFI data. Evaluate impact of benefit changes.
Influenced changes in other US benefits third party providers. Compensation steward during annual merit cycle, off cycle promotions. Sox audit reports.
Simplified HR processes with reduction in documentation by 30%. Implemented electronic employee files.
Maintained optimal staffing levels by tracking more than 25 vacancies monthly and initiating Recruitment and interview processes to identify qualified candidates. Collaborate with hiring managers in the recruitment agenda.

Confidential

Training Coordinator

Responsibilities:

Realized the Task Qualification project for 5 critical roles and near 100 curriculums design. Established OJT procedure. Developed 3 other areas regulatory curriculums.
LMS Administrator - Accomplished monthly training activities with the uploading and publishing over 75 instructional content and changes in over 50 curriculums. Completed heavy daily data entry with more than 100 forms.
Principal end user customer support for questions, issues, enrollments, administrative duties including maintenance, system releases, troubleshooting, technical issues escalation. Conduct training sessions.
Executed test scripts with zero errors. Serve as HR system owner in many validation documents. Performed system security access. Close monitoring of three critical corporate and local metrics.
Processed weekly supervision reports request. Support system integration. Participated in assessments/audits.
Co-Authored Training area start-up. Oversaw Isotrain LMS implementation. Support HR area start-up, onboarding, integration activities & trained supervisors payroll system & processes. Implemented 2 Training Library area’s.
Prepared & scheduled annual technical training calendar and monitored that 95% of sessions are delivered.
Facilitate instructional content development with SME’s and ensure 100% accuracy. Created & approved several courses Test questions. Published self-study content electronically (web). Test repository steward.

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