SUMMARY

• Seasoned project manager with extensive knowledge and experience in the private sector, non - profit and federal government environments, directing projects from initiation through execution.
• Proficient in IT project management and methodology including administering overall project requirements and deliverables
• Implementing enterprise level applications.
• Reporting to relevant stakeholders, providing training, maintaining vendor relationships, interfacing with clients and managing the post project assessment.
• Developed a clear set of requirements with related concept decks, ensured brand compliance, placed projects into production pipeline and delivered the final products.
• Project integration lead for the incorporation of an Environmentally Social Governance Ratings Business from a European based company.
• Partnered with the in-coming business stakeholders and various Confidential &P departments to ensure branding requirements, legal compliance, digital processes, marketing initiatives and creative assets for onboarding were met.

TECHNICAL SKILLS

• MS Office Suite
• MS SharePoint
• MS Project & MS Visio
• MS Azure DevOps
• Salesforce CRM
• Workfront Project Management Platform
• Qualtrics Online Survey Software
• Website Content Management Systems
• Abila NetForum Pro Database Software
• Informz Marketing Software
• Cvent Meeting/Event Software
• CrowdCompass Event Mobile Application
• Serena Process Management Platform
• Adobe Photoshop & InDesign

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Lead Project Manager on the corporate-wide Net Promoter Score (NPS) for Salesforce project with the goal of integrating the Qualtrics survey platform, which sends out approximately 80,000 monthly customer surveys, with divisional Salesforce instances. Partnered with primary business stakeholders as well as several technical teams, within an agile environment, to ensure a seamless integration.
• Collaborated with the divisional Program Management Offices, divisional CRM (DevOp) scrum teams, platform vendors, primary business stakeholders and senior leadership to fulfill all of the business and technical requirements leading to the successful conclusion of the Minimal Viable Product (MVP) for all divisions within the project timeline.
• Developed business requirements documents and user stories, provided regular project status updates, monitored dependencies and risks, detected implementation and maintenance issues, escalated issues as needed, managed User Acceptance Testing (UAT), developed end user guides, and created process flow charts/roadmaps.
• Creative project manager working with the in-house Creative Team on several projects ranging from simple branded image searches to complex organization-wide educational videos, within a Workfront environment.
• Collaborated with business partners to establish full project flow from inception to production.
• Developed a clear set of requirements with related concept decks, ensured brand compliance, placed projects into production pipeline and delivered the final products.
• Project integration lead for the incorporation of an Environmentally Social Governance Ratings Business from a European based company.
• Partnered with the in-coming business stakeholders and various Confidential &P departments to ensure branding requirements, legal compliance, digital processes, marketing initiatives and creative assets for onboarding were met.

Confidential

Project Manager

Responsibilities:

• Led the Cvent (Online Event Management Software) implementation project, in collaboration with the vendor development team and Confidential &P business units.
• Directed the project from contract refinement and signature to project planning and implementation.
• Interfaced with primary stakeholders; provided regularly scheduled updates on project status; developed resource and technology organizational charts; ensured marketing initiatives were encompassed in project scope; created relevant training guides and led end-user training.
• Served as the Enterprise Administrator for the Cvent application, establishing user roles and privileges, maintaining relevant resources and managing security controls.
• Managed the Serena (Process/Event Management Platform) cross-division implementation project, in collaboration with the in-house development team and Confidential &P business units.
• Worked in an Azure DevOps environment, creating over 30 user stories to identify business requirements, developed forms and fields for division specific requirements; acted as primary UAT liaison; reported regularly to Director-level stakeholders on project status; and developed training documents as well as one-on-one and team end-user training for several departments.
• Created the project plan for the Global Events Intranet Hub Page to centralize enterprise-wide event information in an effort to highlight related material and ensure a consistent user experience.
• This was followed by the development of a test site within a sandbox environment, incorporating input from stakeholders and validating overall content.
• The page was approved, launched and went live prior to contract end.
• Developed a technology roadmap for all divisions, with a focus on current applications in use, integrations in place; composed a plan to achieve cross-divisional standardization; and established governance on department-wide reporting and communications.

Confidential

Project Manager

Responsibilities:

• Interfaced with primary federal clients on a weekly and monthly basis to update on project deliverables and overall network system health.
• Collaborated with Agency Segment Administrators and Facility Administrators, in relation to access permissions, roles and responsibilities, notifications, necessary escalations, reporting procedures, overall security requirements and troubleshooting assistance with regard to the system.
• Provided client services and managed team members for the 24/7/365 after-hours ePACS Help Desk Phone Line including technical support to assist Agency End-Users.
• Provided system administration and maintenance reporting through the Lenel OnGuard system on the Tier-2 Help Desk and ePACS Toolkit usage, technical support issues, software upgrades, system and application outages, and manual migration activities for USDA Agencies.
• Provided weekly status report to client lead, including migration status per agency, system health, project risks, timelines and program activity status.
• Updated and maintained all System Development Lifecycle artifacts (i.e. system requirements, system design, network configuration, points of contact, Configuration Management Plan, Crisis Communications Plan, and system testing documentation for ePACS).

Confidential, Washington D.C.

Project Manager

Responsibilities:

• Directed two separate implementations of Association Management Systems (AMS) from inception to deployment.
• Produced technical, financial and contractual documents, elicited and analyzed requirements, identified vendors, composed RFPs, overlooked the bidding, evaluation and selection process and successfully completed the full AMS implementation lifecycle.
• The new system improved member and staff engagement by 100%, providing a user-friendly interface, membership management features, and enhanced reporting tools.
• Directed the transition from an on-site network structure to a managed hosting solution.
• The project resulted in a cost-efficient system that allowed for augmented workstation and server management, improved hardware inventory process, software support, enhanced exchange services, introduction of virtual private network to facilitate off-site connectivity, streamlined on-line payment process, and staff access to 24/7 help desk. After successful project implementation, facilitated staff training, managed vendor contract and continued technical needs assessments and upgrades.
• Planned and executed an event management process from an outmoded mechanism to a cost-efficient web-based registration system, including an on-site mobile application.
• The new system simplified the event registration process, increased attendance, improved marketing efforts, provided an efficient reporting capability, and enhanced on-site attendee engagement.
• Led the migration from a paper-based expense reporting process to a software-based system, allowing for efficient collection of receipts, restructuring of expense codes, tracking of budget categories, improved search parameters and minimizing paper storage.
• Planned and implemented, with the Director of Administration, the overall operational budget of over four million dollars.
• Controlled the $4.5 million annual member dues process. Additionally, responsible for the formulation of financial reports in support of the annual audit process.
• Served as Staff Liaison to several State Chapters, working with chapter presidents in developing member programs which led to the expansion of non-traditional membership and increased chapter revenues. Served as liaison to the Customer Service Committee, establishing a first ever training program for member company professionals to obtain industry certification.
• Created and implemented site visits to company call centers to educate customer service directors on industry best practices.
• Supervised the association’ Confidential governance process, in coordination with leadership, including updating the organization’ Confidential by-laws, maintaining Board and Executive Committee rosters and determining member company representation.

Confidential, Washington D.C.

Project Manager

Responsibilities:

• Developed the initial technical and cost proposals for feasibility study for Turkish power project.
• Recruited the teaming firms and technical consultants, selected the in-country project team and coordinated efforts with the client and local agents, and administered the project budget. As a follow-up, organized and led a ministerial-level trade mission to the U. Confidential ., promoting the interest of US investment bankers and equipment vendors. As a result, U. Confidential . equipment and services companies were included in the bid process for the $40 million power project.
• Coordinated the marketing strategy to build commercial ties between U. Confidential . and Thai telecommunication sector.
• Developed initial technical/cost proposal, supervised project team and support staff, administered the project budget, managed logistical details and served as liaison for Thai and U. Confidential . stakeholders.
• Provided technical Assistance for the international operations and network deployment plan for the Ministry of Communications in Uzbekistan.
• Managed the proposal efforts, selecting the consultant team for project implementation, and identified and coordinated with teaming partners. The team’ Confidential efforts led to the award of the contract.