Senior Program Manager Resume

SUMMARY

A Senior IT and Project Management Professional with over 25 years of experience in Technology and Program/Project Management.
Broad understanding of business, finance, contracts, quality and engineering functions and processes. A proven track record of successful large scale global/enterprise - wide infrastructure and web/application/mobile development, SAP and Oracle ERP/CRM implementations, workflow and infrastructure/network/server/desktop implementation and upgrade projects.
Proven ability to meet SOW and SLA contract requirements within cost schedule and customer expectations. Proven ability to make and implement decisions.
Experienced in Google Cloud/AWS/Azure cloud implementations and migrations. Datawarehouse builds and migrations.
Consistently illustrates thought leadership and Information Systems expertise to solve business problems, increasing efficiency and profitability.

PROFESSIONAL EXPERIENCE

Senior Program Manager

Confidential

Responsibilities:

Planning, coordinating, tracking and managing project(s) from inception to successful completion.
Developing and maintaining project artifacts including charter, scope, wbs, estimates, resource plans, budgets, and risk plans across multiple projects workstreams
Utilizing Jira and Confluence as well as Team Foundation Server and Git Hub for versioning and central code depository
Holding code reviews to ensure mobile apps were coded to standards.
Utilized both waterfall and agile/scrum methodologies or hybrid thereof to manage projects.
Directed and monitored work efforts on a daily basis while removing any blocking obstacles.
Driving continuous improvement of project processes, templates and lessons learned.
Providing clear and timely status of project and budget with kpi’s/metrics to Sponsors and Stakeholders.
Working with business partners to ensure expectations were set and managed.
Daily interactions with C-Level Execs
Defining overall program/project risk plan and took proactive correction action to mitigate risks and issue of risk.
Overseeing assigned personnel to projects to include business partners, architects, developers, PM’s and testing resources.
Prepared RFI’s RFP’s and Statement of work.
Negotiated contracts with vendors
Managed costs, schedules and quality by overseeing project deliverables.

Senior Program Manager

Confidential

Responsibilities:

Had full end to end responsibility for managing the full Transition Services Agreement and plan.
Transitioned in the vendors and had daily responsibility managing plan, schedules and resources.
Managed Vendors and provided updates to Master Transition Schedule
Managed project managers of Transition Workstreams
Relocated Data center from Scottsdale, AZ to Irving, TX
Created and maintained Risk and mitigation plan for all workstreams.
Created, maintained and published Transition Dashboard
Wrote RFP and selected vendor for Ecommerce site lift and shift as well as refactoring mission critical applications.
Led and managed Mobile Online ordering for OLO for Confidential
Led and implemented and led mobile loyalty program that ran on website and mobile devices
Led and implemented mobile customer service application for call center that ran on mobile devices
Led the lift and shift of on premise ecommerce website to Azure.
Led and managed the implementation of two GCP cloud based call centers.
Led and the migration and implementation of all on premise infrastructure/applications/web to Microsoft Azure using Lift and Shift and Refactor/Replatform methodologies.
Led and managed the implementation of an Enterprise Datawarehouse and Business Intelligence using Azure Data Factory and Microsoft BI.
Implemented Clarity PPM Tool along with processes and training.
Instrumental in standing up an enterprise PMO with templates/methodologies and processes