SUMMARY

• A Senior Consultant with a proven record of expertise and accomplishment in creating and implementing solutions that transform organizations and enhance service/product delivery. Results - oriented with people, operations, and shared services. Experienced in adult learning and development, project management, talent management, change management, and organizational development.

TECHNICAL SKILLS

• Project management instructional design instructor-led and virtual training facilitation digital learning team leadership client management mentoring and coaching. Technical skills include Confidential
• Success Factors
• Pipedrive
• Sales Force
• Aurora
• MS Office.

PROFESSIONAL EXPERIENCE

Confidential

Training Consultant/ Training Manager

Responsibilities:

• Created learning plan and developed courseware for several Confidential and HCM topics required for the client in the higher education industry
• Assisted in the development and execution of the Corona Virus emergency planning strategy to manage project deliverables to keep the project on course and mitigate as mush risk as possible
• Developed instruction for both ILT virtual training and CBT training using Storyline authoring software
• Conducted train-the-trainer sessions for facilitators and other client-facing individuals

Confidential

Training Consultant/ Training Manager

Responsibilities:

• Created and developed phase one of the learning strategy, deployment, delivery, and hypercare plan
• Led all learning activities for all work stream deliverables relevant to establishing a single source of business for the three entities, in five different states, affecting 2,400 employees as a result of a merger and acquisition
• Created and digitized all resource and reference materials detailing new vendor accounts, volume-priced discounts, and an internal mobile engineering organization
• Collaborated with the Change Management Communications team to design and deliver a workshop series which provided employees an opportunity to become more familiar with the pending changes

Confidential

Contract Business Analyst/Lead Training Consultant

Responsibilities:

• Facilitated transition activities via documented instructional and functional process steps via the creation of user manuals and job aids; conducted lunch and learn sessions focusing on specific Confidential functions
• Developed and configured an approved re-organizational structure in Confidential (v32) by creating new supervisory organizations and sub-organizations, moving employees and inactivating old organizations, updating role-based and user-based security groups as well as editing security policies in alignment with the approved changes, and creating a new compensation package attached to three updated job profiles for a health care client.
• Strategized and optimized the implementation of the Aurora scheduling system at a high-profile health-care education institution
• Provided ongoing project management, consultation, support services and status to key client stakeholders and C Suite executives and department heads

Confidential

Sr. Business Analyst/ Training Consultant

Responsibilities:

• Provided project management, consultation, and support services to clients live on Confidential
• Provided onsite post-implementation support for eleven months for the HRIS team of a financial services client in Confidential by promptly managing tickets requesting system changes in Confidential ; Managed and executed Core HCM and Compensation change requests upon being fully vetted and properly approved
• Consulted on a three month revision of a security matrix for a banking organization and assessed security errors and shortfalls in the organization’s security matrix; executed the solution in Confidential via imposing security limits via role based security assignments and reassigning security domains
• Consulted and project managed this six month engagement for services client to better familiarize a workforce of 1,200 managers and supervisors throughout the United States to become more proficient in manager functions in Confidential ; Delivered four 60 minute Webex sessions attended by an average of 800 managers/supervisors focused on hiring, onboarding, compensation, and time tracking; Physically and remotely met with several individual departments who required more focused training
• Documented instructions and functional process steps that can be used as learning/ reference materials

Confidential

Customer Systems Instructor

Responsibilities:

• Facilitated instructor-led training sessions teaching Confidential customers how to use its Human Capital Management (HCM) system
• Continuously improved and revised HCM instructor and participant content per each new system version release
• Designed and developed demonstrative CBT’s highlighting new system functionality

Confidential

Sr. Trainer/ Instructional Designer/Developer

Responsibilities:

• Senior member of OCM team responsible for leading training strategy, design, development and delivery of two CBTs and ILT materials for the client’s improved internal communication tools rollout
• Conducted audience analysis and managing the project plan for the training team
• Promptly and consistently report status to key stakeholders updating them on learning and communication strategies, learning progress reports, and learning projections