Project Manager Resume

SUMMARY

Accomplished Project Manager with extensive experience in mortgage banking, business development, and online technology.
Proven success interfacing with cross - functional teams and all levels within an organization to ensure goals and objectives are achieved.
Keen ability assessing complex issues and providing solutions.
Known for demonstrating a proactive approach resulting in project deliveries on time and under budget.
Excellent interpersonal, analytical, and organizational skills.
Thrives in highly competitive environments where leadership skills are the keys to success.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Oversee online public content space including release coordination, risk management, Legal and Compliance approval submissions, provide suggestions and implement process improvements.
Manage the WFHL Retail and Servicing public site content which improved customer i nformation and ensured accuracy of online content.
Facilitated the Planning/Road Map Meetings between multiple res ources including stakeholders and subject matter experts, providing clear and concise minutes, updates as needed, explanations on the release schedule, collaborated with the content team, Retail team, and Servicing team.
Project manage the addition and update of online content for customers impacted by COVID-19. Ensure customers receive accurate, relevant information during crisis, accessible across the online environment .
Created a new communication process that bridged the development and deployment gap between e-Capabilities/e-Business and 3-Step for scheduled releases. Provided a high-level report displaying monthly volume trends, actual budget vs. projected and lift to business.

Confidential

Project Manager

Responsibilities:

Provided ongoing platform support of multiple sites, online tools and products, applications, created production tickets, engaged team and project members for resolution, communicated issues to stakeholders and documented.
Quality Assurance Analyst for CIG Technology Migration and led Forms project implementation. Responsible for analyzing and documenti ng stakeholder ’s requirements for migrating online customer lead forms from platform to platform within a 12 month timeline.
Led multiple projects, analyzed requests, wrote or developed improvements, implemented new processes or tools, on-time and under-budget. Projects included HARP initiatives, MPS Locator Map, Purchase Market Tactics, REO, KANA Email template conversion, HMC Enhanced Data, Today’s Rates (Public and CIG site) and e-Business Gallup Poll Survey action plan.
Relationship Manager for Volume Opportunities project- analyzing and prioritizing multiple opportunities for generating an increase in lead volume from 40 leads to 90 leads per week. Solicited stakeholder buy-in from Centralized Retail, Distributed Retail, Marketing and Internet Services Group.

Confidential

Business Analyst

Responsibilities:

Led Vendor Relationship and the Online Mortgage Loan Application project, maintaining monthly forecasts, process flows, project plans, sizing and cost estimates.
Implemented a process and system allocation that constantly tracks and provides metrics on customer loan applications. Customers with incomplete applications on the Mortgage Direct Channel of the internet, will be notified by e-mail and MC's will receive an email with contact information for the customer in order to assist in completing the application process.
Point of Contact for Internet to Impact LOS/LPS Release-Rollout essential for the one POS chosen for all Wachovia. Produced and communicated project plan for rollout, any existing or new information being passed along from the various internet channels to internal systems.
Participated as a team member on the Product Fit Tool deployment, Tool used by Mortgage Loan Consultants to help quickly identify which program is best suited for customers. Produced requirements for enhancements to this tool and communicated these requirements to IT, Compliance and to the appropriate Business Unit.
Helped to define the requirements and structured the new site for the Retail Internet Replacement Project based on input given by key stakeholders- Corporate Relocations, Marketing, Wealth/Securities and Mortgage Sales.