SENIOR LEVEL PROJECT MANAGER

• Infrastructure experience Healthcare experience payor and provider Software Development
• Program Management Metrics/report development Executive level reporting
• Multi-million dollar projects Waterfall, RUP, Agile project execution SDP-21 Experience
• Virtual project/team management Financial Services National and Global experience
• GE Telemetry Philips Telemetry McKesson Enterprise Rx

PROFESSIONAL PROFILE

• Results-driven project management professional with Masters-level education, project management certification since 2001and proven results for delivering complex projects on time and within budget.
• Experience with various project management methodologies and delivery models
• Infrastructure experience includes telecom, network, server and desktop engineering
• Experience within healthcare, automotive and financial services industries

PROFESSIONAL EXPERIENCE

Infrastructure Project Manager Confidential

• Recently assigned to manage the project intake process for all projects proposed for Information Technology services. Contract monitoring, requirements gathering, financial and resource estimating. Establish procedures to reduce amount of time presently takes to get projects from concept to execution phase.
• Providing Infrastructure Project Management activities for IT projects within St John Providence Health System for Ascension Health Information Services. Projects included server physical and virtual , network, telecom, desktop engineering, VPN, storage, backup and application components.
• Completed successful national project which consolidated ministry level service desks into two national locations to support all ministries
• Successful implementation of McKesson Enterprise Rx implementation at 18 retail pharmacy sites for St John Providence
• Led development of processes, templates and enhancements for current PMO methodology. One of the lead members of the National Standards Committee for the PMO.

Adjunct Instructor Confidential

• Adjunct Instructor for ITT Technical Institute teaching courses in Project Management to online students.
• Courses taught to date include Introduction to Project Management, Project Management Tools and Techniques, Management Information Systems and Capstone Project

Project Lead Confidential

• Contracted to Blue Care Network, Southfield, MI
• Led several projects within the Data Warehouse organization
• Assisted with deployment of Project Server enterprise for work plan maintenance and resource allocation for department
• Assigned project work for nine resources within Data Warehouse department

Project Manager/PMO Lead Confidential

• Contracted to Blazent Inc., Novi, MI. Position eliminated due to financial distress at Blazent Inc.
• Developed the project management office for organization establishing the methodology to be used
• Responsible for all project management activities for delivery and implementation projects with an overall budget of more than 7 Million
• Direct report staff of 10, with skill sets ranging from Business Analysts to Developers. Led the resource activities for the organizations that the product was being implemented for. Coordinated concurrent implementations with as many as 6 implementations ongoing at one time
• Worked with international teams, virtually, to complete projects

Program Manager - Confidential

• Performed Customer Solution Delivery and Business Relationship Manager Activities - acting as a champion for the business to Information Technology Group ITG .
• Enhanced the working relationship, bridging any perceived or actual gaps between ITG initiatives and priorities versus business initiatives and priorities.
• Single point of accountability for all Information Technology matters for extended warranty program.
• Managed and led the strategic roadmap and portfolio processes, including prioritization, project briefs, business cases, and funding presentations to executive staff and steering committees.
• Managed the supplier to ensure adherence to methodologies, standards, project timing, budget and overall customer satisfaction. Managed the appropriate ITG resources System Consultants and supplier resources to complete the structured methodology deliverables. Collected project data and metrics to identify variances and address significant variances
• Maintain program budget and tracking data
• Secured necessary resources for projects and assignments and concurrently manage multiple ITG projects.

Project Manager Confidential

• Administer projects utilizing BCBSM's Corporate Project Management Office policies
• Successfully completed numerous projects on time and under budget. Based on results, was selected to move to large corporate project which managed a segment of the project with a 15 Million budget
• Negotiated several vendor statements of work, deliverable acceptance and monitored vendor performance
• Projects have included software updates, new applications, EDI enhancement, and web based information availability.

Senior Project Manager - Confidential

• Division VMP Mortgage Solutions moved from Fraser, MI to St. Cloud, MN, eliminating position
• Performed all project management functions for release based program and mortgage specific product development. Defined, tracked, and monitored requirements and change requests for monthly development of a 6,000 mortgage form library across 5 technology platforms.
• Coordinated 35 resource assignments, located locally in Michigan Fraser , and remotely in Minnesota St. Cloud , Moldova Russia and Brazil to complete software projects.
• Established policies and procedures for project management office, combining the PMI standards with the software specific RUP Rational Unified Process by IBM to develop the project management methodology at VMP.
• Responsible for reviewing and implementing CMMi Level 2 adherence for Project Management at Fraser location.

Senior Program Management Analyst Confidential

• Coordinated the planning and timing of the E-Series Econoline program at Ford with program manager
• Honored by Ford Motor Company within first 2 months for efforts in developing complete metric assessments within Econoline program.
• Monitored project deliverables, delayed tasks, evaluated potential risk events and reported overall program status to the Chief Nameplate Engineer.

Project Manager/PMO Lead - Confidential

• Company uncovered financial errors forcing company into financial distress and eliminating position
• Led successful implementation of large enterprise managed healthcare system with a budget of 4 Million.
• Worked with all departments within organization claims, membership, billing, utilization review/authorization, finance, customer service and pharmacy. Also worked directly with Medical Director to record all notes and decisions related to medical reviews electronically rather than in paper format.
• Implemented a web-based claims submission system at several physician offices within the State of Michigan reducing the number of paper claims received.
• Successfully executed the implementation of a data imaging OCR , storage and retrieval system. This EDI implementation successfully increased the claims production and reduced payment time of electronic claims.
• Implemented a web-based application within physician offices that would assist staff with claims, billing and reconciliation. Observed hospital operations, from administration and claim departments to clinical staff to facilitate implementation of web-based application.

Confidential Technology Outsourcing Operations Manager

• Responsible for the remote daily operations of 5 outsourcing clients.
• Controlled all budget and personnel requirements for the outsourcing operations department.
• Developed policies and procedures for department which did not exist, and re-engineered business process flow.
• Development and maintenance of client production schedules.

Application/Healthcare Trainer

• Trained internal staff and clients on healthcare software.
• On-site training required customization of the software training.
• Performed several consulting visits to analyze current business processes and recommend solutions to increase effectiveness of system and processes.

Programmer

• Resolved system program errors reported by clients.
• Developed customized software enhancements and maintenance releases for modified clients.
• Duties included coding, testing and designing custom and standard software releases.