SUMMARY

• Senior IT manager with 20+ years’ experience in large enterprise class projects. Prior experience as Product & Program Manager with successful portfolio of projects working with large number of teams executing projects with a variety of methodologies.
• Excellent communication skills, strong customer relations, good inter - personal skills & process oriented. Expertise in eCommerce & Supply Chain areas in the Retail/Consumer Goods industry. Experience working with distributed teams.

SKILLS

Application Architecture & Design, Development and Testing. Code literate on current web technologies; EOM, Web 2.0 - MEAN stack, .NET/Java, Service oriented middleware, TIBCO, SQL Server, XML, JSON, Excel, Power BI.: Tools: Microsoft Excel, Microsoft Project, PowerPoint, Visio, Requisite Pro, HPQC, Jira, Rally, Greenhopper, Enterprise Architect, VBA, Rational Suite, Web-Sequence Diagrams, Planview

Software .Net, Java, HTML5, CSS3, JavaScript, jQuery, Angular 4, Node JS, Express, SOAP, REST, XML/XSD, JSON, VBA: Database: SQL Server, Oracle, DB2, MongoDB, Cassandra, Access

PROFESSIONAL EXPERIENCE

Program & Product Manager

Responsibilities:

• Current responsibilities include program management support for the product management team, Business Voice. This is a fledging division that is racing to add values during the current healthcare crisis and beyond. The Orion update is a $350M technology update that needs to be rolled out to existing customers. It includes a complete revamp of Voice services backend systems starting at the switch going all the way to the user interface; My Account, Portal, Mobile & Desktop apps. Migrating the existing $1.2B business to it while bringing in new features and functionality to delight current & future customers.
• Ajit works with the product Management team supporting the Business Voice Edge 2020 release from a program management standpoint currently. The role is expected to morph to a product management position while retaining program management responsibilities.

Strategic PMO / Senior Program Manager / Product Manager

Responsibilities:

• Confidential is a leading Home Goods retailer operating extensively in the US & Canada. Ajit worked on multiple enterprise class programs as Program Manager.
• In 2019 to 2020, he worked as a member of the Transformation Office/Strategic PMO team, Ajit worked as a senior PMO team member to support Business & IT teams to execute projects across the enterprise. He was a core team member & administrator to implement the PRM tool, Planview, across the enterprise. Planview is being used for Requirements Tracking, Capacity planning & Project execution. He also worked on Data Visualization tools like Power BI & Tableau during this time.
• As Senior Delivery Manager & Program Manager, Ajit managed multiple initiatives & their corresponding teams. These programs involved several IT & non - IT departments within the company who needed to be coordinated for a successful program rollout. Projects were around eCommerce releases, implementing the first release of personalization on the web site, Customer Appeasements, Inventory Watermarking, Payment Settlement Improvement, Same Day Delivery, Backorder Management and the large & intensive upgrade of the Manhattan Associates OMS system from DS & DOM to EOM 2015.
• In 2018, Ajit was assigned as Delivery Manager of the Point Of Sale (POS) group with responsibilities for all deliveries of this key group. The POS team processes around 80% of the revenue of the company.
• In 2017, Ajit as Senior Program Manager led the Enterprise Order Management (EOM) upgrade program, a key initiative of the year. The program, impacting over 20 IT & Business teams, was delivered on schedule and defect free. The success of the program resulted in the team being awarded the 2018 company Rockstar award for the successful implementation.
• In 2016, Ajit also led the integration of the recent acquisition, One Kings Lane, to the Confidential ecosystem in a record period of 9 months. This large initiative involved merging One Kings Lane as a new brand/concept of Confidential . This program required building a new website and seamlessly transferring customers & their assets to the new website and backend systems. A record number of 22 teams were involved across the enterprise with over 80 resources working full or part time and had C suite execs CEO, CIO, CFO & COO as active stakeholders. The program involved relocating the San Francisco office to New York city, reassigning much of OKL resources with the objective of reducing operating costs while enhancing revenue. A high visibility project that needed to be led from the front.
• Confidential Order Management team uses Manhattan Associates products Distributed Selling (DS), Enterprise Order Management (EOM) & Warehouse Management (WM) and TIBCO for Enterprise Message processing, Commerce Hub for supplier integration, Personalization vendor integration supported by a slew of .NET applications including Power BI & Tableau. The primary technology stack used is .NET, Oracle & Java.

Confidential

Senior Product Manager

Responsibilities:

• Confidential is the business of regulation of US financial markets on behalf of US Stock Exchanges and expected to modernize their large and critical Case Management suite of applications based on the recommendations of KPMG. The project impacted all aspects of FINRAs operation and is expected to have 1000+ internal users and thousands of external users from various US Stock Exchanges, brokerage houses, brokers and the general public. Confidential identifies transaction patterns mined from the millions of daily trading records that pour in to spot potential violations of the law and rules defined by the SEC. The Case Management product would be used by all Confidential business & legal teams to track and manage cases that are brought on various brokerages houses, brokers and other entities by allowing violation triage, investigation, prosecution and enforcement.
• As Product Manager/Owner, Ajit joined Confidential after the project charter was defined and a conceptual estimate was in play. Ajit, working with all identified business teams & IT managers, created a Product Roadmap with rollout milestones. The Roadmap coordinated the delivery milestones of business functionality for the various business teams with IT & backend teams for data and code delivery. The Roadmap was finalized in collaboration with all teams, socialized across the enterprise and coordinated budgeting by all teams. The Roadmap was further detailed to allow for smaller deliverables and targeted to deliver the project in an agile environment, while allowing external teams to deliver using their preferred methodology.
• Angular was selected as the frontend framework of choice, with a Java/Oracle backend with a REST interface. External interfaces were consumed and built using SOAP/XML.
• Ajit was hired to lead this project with a title of Product Manager/Owner with an aggressive rollout schedule.
• Worked on 2 tracks: Case Management & Middleware
• Worked as Product Owner with a team of BSA s and designers on both tracks
• Generated Product Roadmaps, defined the Minimum Viable Product (MVP) and various prioritized functional & technical milestones
• Worked with multiple user groups gathering Requirements, defining Process Models & Process Re - engineering, reviewing User Interfaces with the business
• Defining external REST based data interfaces. Worked with Enterprise teams to define and consume data using SOAP/XML interfaces
• Championed use of Web 2 technologies such as JavaScript and REST. Pushed for a content delivery model
• Worked as Scrum Master on the core IT team to deliver functionality using AngularJS 1.2, HTML5 & CSS3

Senior Solution Designer

Responsibilities:

• Comcast is a Fortune 50 company that sports the 2013 award winning Dotcom web site. It targets its Dotcom site to deliver an ever larger percentage of its revenue stream. Ajit as PM/Scrum Master was involved with the Comcast Dotcom Agile transformation undertaken a year ago when Comcast moved project delivery methodology from Waterfall/Iterative to Agile/Scrum. Comcast teamed up with TCS to act as Confidential to facilitate moving the 100+ member distributed transformation.
• The Comcast Dotcom team is engaged in continuous upgrade of the customer facing Dotcom website, adding additional business functionality, improved customer service and enhanced reporting.
• The Dotcom site consists of multiple tracks; New, Existing, My Account & Business. As a company that provides services in the areas of video content, internet & telecom infrastructure, the company uses a detailed web service middleware layer to bridge the chasm between backend billing/provisioning functions and easy to use customer website. The operating environment consists of a host of myriad service based infrastructure with its contingent complexity & management.

Confidential

Senior Product Consultant & Project Manager

Responsibilities:

• The Visual Merchandizing project was expected to allow for collaboration between Confidential & its suppliers across their global supply chain. The project used a collaboration product at the front end that allowed the collection of demand information to used JDA to forecast demand and leveraged SAP for fulfillment of product. Goods were shipped to 3 global DC s (US, Shanghai & Tokyo) and then from there to stores and users globally. The project impacted several teams across the enterprise and needed to be aligned to existing finished goods fulfillment processes.
• The current PDT (Product Development Timeline) takes over 16 months for the Full Price suite of products (the high - end Confidential handbags) with multiple product samplings and cross department dependencies between Material Management, Product Development in the US & China, Engineering, Costing & the actual Manufacturing Service Providers in China & Vietnam; all this under the overall Line Planning direction of Merchandizing and the design initiatives of Confidential Designers. Confidential, being a design-driven company, places a lot of emphasis on design, giving designers free rein and a lot of latitude. The project targeted reducing the PDT to 12 months.

Confidential

Product Manager

Responsibilities:

• Generated Product Roadmap containing milestones of deliveries for frontend and backend teams, Factored in external application & Interfacing dependencies
• Was responsible for working with brand managers gathering requirements and prioritizing rollout
• Refactoring requirements based on backend constraints
• Worked with UX designers with Wireframes & Page process flows
• Socialize UX designs & flows with the project sponsor & brand teams for design sign-off
• Support front-end eCommerce team by participating in Agile scrum process as a team insider. Worked closely with BA for story generation
• Worked with backend teams that worked using the Waterfall project model
• Worked with the Enterprise Architect to design and tech team to rollout the first WSI ESB (Enterprise Service Bus)
• Worked with Sterling and PkMS teams to design performant interfaces via the ESB
• Release management coordination and 2012 governance
• Project was delivered on time and on budget
• WISMO was the most successful project of the year and lauded by the WSI board, CIO and various Senior managers

Project Manager / Principal Business Analyst

Responsibilities:

• engaged Encora, to migrate its mission critical ERP & WMS application to Encora’s offshore facility for application maintenance and enhancement. Ajit worked as Engagement/Project Manager responsible for project delivery. He was also responsible for all onsite activity, such as client & vendor interviews, business & system analysis. He managed the offshore team for generation of reverse engineering documentation.

Confidential

Project Manager & Senior Process Analyst - Multiple projects

Responsibilities:

• Confidential needed a senior Business Analyst to augment their team and handle critical applications where in-house skills were inadequate. Ajit analyzed business requirements and worked with external warehouse pick system vendor to re-engineer the picking process to capture additional information required to facilitate the generation of a 3-dimensional ASN. Ajit was the BA for the project. Budget for this project was $1.3M. As a result of the project, ship times were reduced and yielded a 6% cost savings in each warehouse and 2.6% efficiency increase at each of the 4 warehouses in the US. Increased quality of pick operation with an estimated reduction of pick errors by 18%.