SUMMARY:

• 12 years of IT experience in architecture, analysis, design, development and implementation of Pega PRPC BPM applications. Expertise in BPM applications development and SCRUM Methodology.
• More than 4 years healthcare experience in Contact Center, Claims Processing and idea on Content Management applications.
• Currently helping the team to implement RPA (Pega - Robotics). Expanding the horizon in learning of UI Path and exploring the use cases for AI, ML & NLP.
• Expertise in providing solutions for complex business requirement, handing merger projects, implement upgrade project.
• Lead the team to provide solutions based on client architecture, best practice implementation, code review standard implementation. Work with upstream and downstream systems for integral solution and architecture.
• Worked on various areas in PRPC i.e. Enterprise to Application class design, Case Design Administration, Authentication, Security, Integration, Process Model rules, Reporting, Delegation, Accelerators and Solution approaches.
• Experience in REST integration and JSON data formatting for integration.
• Solving performance issues in production environment by means of optimizing the code and addressing exceptions.
• Experience in optimal maintenance of Pega Database Tables and Clipboard (memory) avoiding performance issues for Pega Implementations.
• Implemented Pega continuous integration with Jenkins tool

TECHNICAL SKILLS:

Business Process Management Tool: PEGA PRPC(v5.5 to v8.5) Pega Frameworks BIX,CPM,CPM HC, HC, Smart Dispute, Smart Investigate Continuous Integration Tools

Jenkins: (integration with Pega 7.2.x) Programming Languages C, C++ Methodologies SAFE,SCRUM (Agile), SDLC Web Technologies

REST,: SOAP, Java Script. Application Servers WebLogic, WebSphere and Tomcat web server. Database SQL, PL/SQL.

Tools: Dynatrace, AES, Soap-UI, Toad, SQL Developer Operating System Windows XP/7, Unix

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Pega Lead System Architect

Responsibilities:

• Requirement analysis discussions with Product owners and communicating the possibilities in Pega.
• Organizing design discussions with different scrum team developers (from different vendors).
• Designing data model and optimizing the data access to the application by means of Data pages.
• Ensuring on-time deliveries of user stories by solving the technical impediments during the sprint.
• Following SCRUM (Agile) methodology for development utilizing JIRA tool.
• Ensuring the production readiness of the code packages in Pre-Prod environment.
• Analyzing the in-flight work item impacts of the new enhancements.
• Guiding the dev team on Data/Code fixes for the production issues.
• Analyzing production performance issues by utilizing Pega PLA and third party memory analyzers.
• Driving the production deployment with different teams and ensuring smooth Go-live.

Environment: Pega PRPC v7.3.1, JBoss App server, Oracle 12c.

Confidential, St. Louis, MO

Pega Lead System Architect

Responsibilities:

• Requirement analysis discussions with Product owners and communicating the possibilities in Pega.
• Organizing design discussions with different scrum team developers (from different vendors).
• Analyzing the requirements and creating class structure for different units and processes of the application.
• Designing data model and optimizing the data access to the application by means of Data pages.
• Weekly code reviews on the implementations and analyzing the guardrail compliance score.
• Ensuring on-time deliveries of user stories by solving the technical impediments during the sprint.
• Following SCRUM (Agile) methodology for development.
• Involving in high level technical design during the SCRUM grooming/planning sessions.

Environment: Pega PRPC v7.2.1, CPM HC Framework, JBoss App server, Oracle 12c.

Confidential, St. Louis, MO

Pega Lead System Architect

Responsibilities:

• Analyzing the requirements and creating the high level technical solution design for implementation
• Creating low level designed when needed and implementing the complex requirements, which needs advanced PRPC knowledge.
• Following SCRUM(Agile) methodology for development.
• Reviewing code and maintaining standards for the developed components using Pega PRPC.
• Involving in high level technical design during the SCRUM grooming/planning sessions.
• Involved in the project from sprint 0 through all the phases.
• Developing the application, Unit Test, Defect Analysis and Fixing.

Environment: Pega PRPC v7.2.1, CPM HC Framework, JBoss App server, Oracle 12c.

Confidential, St. Louis, MO

Pega Lead Developer

Responsibilities:

• All chargeback’s, adjustments, reversals will flow through this system. Exception Processing makes dispute processing easy. Automated straight-through processing resolves many routine dispute transactions with minimal human intervention.
• Eliminates many manual tasks, allowing you to focus on complex cases and areas where you add the most value to the business. It’s built on Pega PRPC Smart Dispute framework to handle and manage the fraud and dispute case.
• This project is an application development and maintenance project starting with requirements gathering, application design, application development, testing, implementation, user and post implementation support.
• The system is developed using the Iterative.
• Lead Developer, Manage Team, Design, Development, Unit Test, and Deployment.

Technology: Pega Rules Process Commander V6.3, Smart Dispute Framework, TOAD, UNIX

Confidential, Sioux Falls, SD

Pega Lead Developer

Responsibilities:

• This project involves in the automation of automating the process of making a decision on the various disputes and cases arising in card transactions. It provides user interface for creating and maintaining disputes and cases for the transactions done by the card members. Customer care representatives use this application for creating and maintaining disputes and cases. This application will use data from external systems for processing disputes and cases.
• The development takes place at offsite and onsite as well. Around 30 members are involved in this project. Pega Rules Process Commander, a BPM application is used for the development of this application. The system interacts with Desktop Application, CWS, Image System, Middleware, Fraud WorkStation, Accounts Online and Statements.
• Lead Developer, Manage Team, Design, Development, Unit Test, and Deployment.
• Application upgrade from PRPC 6.1 to PRPC 6.3 for all the environments including Production.

Technology: Pega Rules Process Commander V6.1 & V6.3

Confidential

Pega Developer and Team Management

Responsibilities:

• Confidential Chase have initiated a program of work to migrate the payment investigation business process from the current PegaWORKS platform to the newer.
• Pega Rules Process Commander (PRPC) v5.1. One of the key objectives of moving to the new platform will be to ensure that business users have access to the same core business functionality as today.
• The following sections are the core business functionality that are develop in this project.
• There are two major parts belongs to this functionality.
• Developer, Design, Development, Unit Test, and Deployment.

Technology: Pega Rules Process Commander v5.1, Oracle 9i & SI Framework.

Confidential, Kolkata, USA

Pega Developer and Database Expert

Responsibilities:

• Confidential application is the automated approval process from different hierarchy of the organization based upon the amount.
• Baxter research and development team need some fund in advance from the company, which needs approval from Finance, Manager, President and vice president depending upon the amount.
• The request raised by any requestor goes to different hierarchy for approval process based upon the amount and type of request.
• The requester also asks for the approval for an addendum amount (if he/she need) against an approved/processing amount.
• Different options such as Approve, Reject, Cancel and Reject Addendum are available according to the role of the Approver.One more application also belongs to the Confidential, which is known as CrossBorder (CB) Functionality. This application deals with approval process for the request, which needs approval from respective Finance managers from different countries simultaneously.
• The main application may or may not contain the CrossBorder approval process.
• Developer, Design, Development, Unit Test, and Deployment.

Technologies: Pega Rules Process Commander v5.3,Oracle 9i

Confidential

Developer

Responsibilities:

• Out of all the benefits processed by ACS, this project deals with the health and welfare plans of different employees.
• Each individual client of ACS has their own benefit programs for their employees, like providing the medical, dental; vision plans as part of their eligible benefits
• . As per company rules, each employee is assigned with a number, called the group code. According to the group code, the employee is eligible for different types of options, from which he chooses his benefits.
• There are events like Birth, Marriage, etc. which make an employee eligible for certain other benefits.
• These events can be processed from the Web or by calling a Customer Service Representative or by flat file processing.
• The scope of the work deals with the analyzing the different requirements corresponding to each individual client of ACS, and later testing the module.
• Developer, Design, Development, Unit Test, and Deployment.

Technology: Oracle 9i, Citrix Metaframe, Unix (HP - UX)

Confidential

Developer

Responsibilities:

• Campaign creation with the help of Unica tool which will send the communication
• Automation of all the campaigns so that they will run in scheduled time and do the further proceeding
• Keep track of all the data marts of the client and the flow of data among them
• To navigate all the service request and give the solution if that was related to some specific data mart. (Including Analysis, Performance of Query)
• Approve the entire Change Request according to the requirement
• Designed Unica Campaigns according to the client requirement
• Automation of the designed by writing procedure and trigger
• Navigate the SR among the proper groups and fix them if they are belongs our scope

Technology: Oracle 9i, UNIX (HP-UX), Mac OS X, Shell Script and Unica tool