We provide IT Staff Augmentation Services!

Project Manager Resume

3.00/5 (Submit Your Rating)

Woodlands, TexaS

Hire Now

PROFESSIONAL SUMMARY:

  • Project Manager wif 11+ years of experience in managing IT Projects (Data Centers, Cyber Security & Firewalls, Networking, Systems, Software Development), and Contact Center projects.
  • Skilled in teh management of complex and simultaneously running projects. Experienced in working in an international environment and leading a geographically distributed team.

TECHNICAL SKILLS:

  • Waterfall and Agile Project management
  • IT Project Management
  • Contact Centers Project Management
  • IT service management (ITSM)
  • Software life cycle development (SDLC)
  • Planning and scheduling
  • Profit and Loss Management (P&L)
  • Budget Management
  • Procurement and vendor management
  • Cisco networking and Security implementation management
  • Manage projects using Enterprise Project Management (EPM)
  • Proficient in MS Office (Outlook, Word, Excel, PowerPoint, and MS Project)
  • Certified Project Management Professional (PMP)
  • ITIL Expert in IT Service Management
  • PRINCE2 Agile Practitioner
  • Fluent in English & Arabic

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Woodlands, Texas

Responsibilities:

  • Managed a project for upgrading teh company’s network infrastructure, systems, physical security, and contact center
  • Successfully managing teh operation of teh IT systems.

Project Manager

Saudi Business Machines

Responsibilities:

  • Succeeded in managing large - scale IT Infrastructure and Contact Center projects (Budget of $40M)
  • Improved projects profitability by managing P&L statements
  • Built excellent relationships wif customers
  • Reduced teh implementation time by 15% in major projects by reviewing and applying sanity check for projects implementation plans
  • Used consultative selling strategies to promote teh company’s additional services during projects’ execution and achieve extra change requests
  • Conducted in-house orientation sessions for junior project managers

Project Manager

Confidential

Responsibilities:

  • Lead teh delivery of medium-concurrent projects ($12M per year)
  • Led a geographically distributed team
  • Reduced teh operation cost by 15% by utilizing outsourced staff

End-User Support Team Leader

Confidential

Responsibilities:

  • Supervised teh execution of teh enterprise computing environment's infrastructure and supported teh enterprise end users office productivity and business applications access namely teh Email, Directory, File, Print, and Portal Intra/Internet Services, Network, and Telephony, to maintain 7x24 serviceability level for business, corporate, and Shared Service Units to conduct normal business functions
  • Prepared all required team performance reports and monitor KPI’s.

Telephony Solutions Specialist

Confidential

Responsibilities:

  • Provided technical analysis, architecture, design, and 7x24 Implementation of teh Corporate Communication infrastructure to ensure teh delivery of highly available TEMPeffective Customer Care Contact Center, IP Telephony, and IVR systems and services
  • Prepared consultation and feasibility studies for teh communication part of teh new projects

Technical Support Engineer

Confidential

Responsibilities:

  • Installation and configuration of ALCATEL-Lucent Enterprise Solutions
  • Contact Centers Design and implementation

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship