Scrum Master Resume Farmers Branch, Texas - Hire IT People

OBJECTIVE:

Empower and motivate others while leveraging my professional project management experience with responsibilities of guiding and training teams across complex and highly visible efforts to deliver successful projects and to exceed client expectations.

PROFESSIONAL EXPERIENCE

Confidential, Farmers Branch, Texas

Scrum Master

Responsibilities:

Responsible for deploying more than 20 IRS Forms and 21 AMS Components to production via the Scrum framework while deploying patches, addressing technical issues, team attrition, new management, supporting 508 testing and learning scrum and associated project tools.
Facilitate impromptu meetings with scrum team or scrum of scrum team to collaborate on processes or techniques to motivate team to accomplish commitments made during sprint planning.
Organize and recommend priorities for project work to ensure deadlines are met.
Led an effort to define a strategy to migrate from Excel spreadsheets to a project management tool called CLM that better supports Scrum, an Agile Framework.
Identify communication and personality styles and diligently work to meet each individual’s need by listening to the concern, interacting discreetly and persuading team mate to collaborate to create a Win - Win solution.
Facilitate pre-planning meetings to coordinate future activities and work with the Section Chief to remove impediments to the project goals, including competing priorities and workload.
Modify onsite schedule to establish rapport with team members and to resolve project issues in person and or observe mannerisms to aid me in effectively communicating with team.
Create and manage training documents to ensure new hires set up for success by understanding project goals and able to deliver their best performance.

Business Process Analyst

Confidential

Responsibilities:

Facilitated requirement reviews to create user stories for an address validation utility to support the tax audit process within the Correspondence Examination Automation Support (CEAS) project.
Prepared analysis of a web utility’s user interface (GUI or User Experience) and present findings to development team and recommend actions to improve usability.
Led testing efforts, developed processes and test cases to support the tax examiner perform tax return audits.
Evaluated policy needs and created standard policies to govern IT on-boarding activities.
Maintained database operations, assisted in returning disrupted database systems to normal operations; and created notification reports and manipulate data in response to customer requests.
Resolved high priority help desk tickets, provide solutions to other technical issues and act as the liaison between the business and systems to provide solid customer support.
Facilitated training sessions on software applications like MS Office Suite and testing tools to assist others in setup, installation and configuration.
Created and maintained test cases and develop processes to resolve problems so that tax examiners could perform their tax audit workflow.

Confidential, Addison, Texas

Scrum Master / PM

Responsibilities:

Led planning and coordination of new international market expansion activities across all functional departs to ensure project objectives were met within specified times frames and funding parameters.
Led new development effort; facilitated production support efforts, deploying new and enhanced features to a CRM transaction-based commissions and ordering platform.
Facilitated meetings with vendors and development teams resolve functional design issues.
Developed training materials and taught classes on the mechanics of Scrum development, DiSC Profile testing and Emotional Quotient (Intelligence) to support the team’s software development efforts and increase team morale.
Assessed, developed and ensured completion of project work plans.
Conducted project performance reviews to confirm tasks were completed as scheduled and reported results to sponsors and executive management.
Participated in the Executive IT strategic planning process of new international market launches.
Planned and ensured effective execution of initiatives within the International Integration teams.
Analyzed and developed processes and procedures to make recommendations to improve project delivery and reduce project expenses by 25%.