EXECUTIVE TECHNOLOGY MANAGEMENT

• Seasoned and highly accomplished technology management professional with international experience leading technology engineering, operations, innovative projects, high growth technology consulting practice and cross-functional groups. Extensive experience with challenging environments that have included: leading edge business models and technologies, global and cross-functional technology groups, business merger and acquisition, rapid expansion and technology automation. Constant success guiding large engineering teams in the launch of innovative technical and business solutions, driving record-setting revenues and cost reductions.
• Leader with an appetite for continuous improvement and immersion in leading edge technology solutions
• Strong communicator experienced in requirements gathering, needs assessment, and process efficiency
• Skilled project/program manager and negotiator with International technology operations experience
• Business focused leader with extensive experience creating technology strategies and solutions
• Technology Management Program/Project Management Business/Technology Solutions Strategy
• Virtualization Cloud Services SaaS IaaS Mobile Solutions Technology Architecture Integration Datacenter Operations Application Development Quality Assurance Risk Management
• Budget Management Vendor Negotiations Turnaround Management IT Business Process Management
• Change Management Automation ERP Systems Lean Management
• Information Security Governance Agile SDLC ITIL Six Sigma PCI HIPAA SOX COBIT

TECHNICAL SKILLS

Software: Citrix XenDesktop, XenApp, XenServer, XenClient , AppSense, VMware vSphere, vCloud Suite, Horizon View, vCOPS , Hyper-V, SCCM, SCOM, MDT, SharePoint, Microsoft CRM, IIS, Microsoft Project, SQL Exchange, Lync, Acronis, PeopleSoft, Cognos, , .NET CA.,Oracle Suite Accounting and ERP modules , SAP, Goldmine, Lotus Notes,QuickBooks, Act, Right Fax, Veritas backup, Track-it, Alert, Remedy, Crystal Reports, Symantec, McAfee, Norton, Trend Micro, Camtasia Studio, Java, Practice Works, Time Matters, Client Profiles,

Operating Systems: NT 4.0, Windows 2000, 2008, 2012, XP, Win7, Win 8, AS400, Linux, UNIX, IOS, Android

Hardware: Dell, IBM, HP, UCS, EMC, NetApp. Cisco, Netgear, Riverbed, Mobile devices, V-Block, Netscaler.F5

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager Manage technology program of merger projects for IT, Finance and Call Centers: Global Datacenter Migration, Citrix upgrade across Datacenters, Google email migration, PC Migration/Upgrade, and Migration of Finance and Call Center functions and services to overseas provider.

Confidential

Consultant Director

Manage and oversee a project team of engineers focused on Datacenter, Cloud, Virtualization and mobility. Create strategic and innovative technology solutions for enterprises and service providers. Major solutions include: end user mobility, rapid technology deployment, secure system access. P L responsibility.

Confidential

Technology Manager

• Management of technology operations and engineering projects: Citrix Operations Application, Desktops and Mobile devices , VMware Operations, Deployment operations and special infrastructure/virtualization technology projects. Manage capacity, resources, vendor contracts, OPEX, CAPEX, SLA's, and OLA's to ensure alignment with business objectives. Coordinate resources from development, network, server operations, security, engineering, and storage teams to expand virtualization strategy to servers, desktops, mobile devices and applications. Key focus: Citrix Project Upgrades, Virtualization Technology Automation, Process improvement, End user mobilization, risk reduction PCI compliance.
• Managed upgrade of a PCI compliant 4.5 Citrix environment to 6.5 XenApp within time frame and budget
• Oversaw the design and build out of Citrix XenDesktop environment for merger project
• Moved Server virtualization over the 80 percent barrier and reduced server build times 3000 servers
• Deployed specialized virtualization solution for the conversion of acquired companies data using V-Block
• Delivered secure applications to iPad and non-domain assets BYOD , scaled for 18,000 plus users
• Took Citrix application and desktop virtualization from POC to over 6200 users in less than 18 months
• Produced secure and cost effective virtual desktop solution for offshore contractors 500 users
• Eliminated the need for new QA and Development hardware purchases through virtualization
• Integrated self service automation into virtual server and virtual desktop builds
• Expanded Microsoft Deployment Toolkit to server infrastructure to increase build consistency
• Automated workstation build process that reduced completed deployment time by 45
• Integrated virtualization into the development process reducing application deployment timelines
• Developed secure application access method for Banks Financial advisers Branch Offices

Confidential

Enterprise Content Management and Work Process Automation Software Company

Director of Technology

Create and maintain the technology strategy for the organization and ensure alignment with business and security objectives. Oversee internal technology operations, client support, implementation operations, software quality assurance, business process consultants, change management and development process. Establish and manage budget OPEX and CAPEX , policies, procedures, SLA's, OLAs and client relationships.

• Virtualized Quality assurance department infrastructure, reducing server count by 30
• Transitioned specialized development environment from VMware to Hyper-V
• Managed team directly responsible for customized data warehouse solutions SQL,Orcale, and SAP
• Migrated on premise exchange email to hosted/cloud based solution with full Active directory integration
• Transferred onsite CRM and Support system to hosted SaaS solution
• Implemented new software testing methods, which reduced both release times and post bug defects
• Managed Telecom project that reduced cost by 23 by installing Cisco VOIP
• Restructure and realign support staff to increase efficiency and increase overall client satisfaction

Confidential

Director of Information Technology

Chief leadership for consulting/engineering operations and technology project/support team 25-35 team members . Responsibilities for technology strategy and support, client solution creation and project/program implementations, vendor and client contract negotiations, proposal development, c-level client presentations, and P L performance. Provide leadership on projects and solutions for clients in the U.S, Mexico and Europe.

• Short list of clients: Allstate Insurance, Raymond James, Insight Inc., Bic Graphics, Transitions Lens Inc, Essilor of America, Optifacts, YMCA, American Tool and Mold, Carsmetics, United Soccer League, Winters and Yonker
• Managed and led a team of engineers that created dozens of VMware and Citrix solutions for clients
• Delivered dozens of large scale XenApp solutions for clients in various industries, including upgrades
• Virtualization project that reduced physical hardware by 35 , while increasing overall performance
• Oversaw dozens of successful server and Active Directory upgrade projects
• Coordinated multiple datacenter hardware refreshes that came in under budget and on time
• Led team of engineers responsible for database migrations and upgrades for international organizations
• Supervised several application development projects that increased operational efficiency for the client
• Restructured PC support department successfully increasing support satisfaction from 48 to 98
• Negotiated and managed a critical 2.8 million contract providing over 20 technology consultants
• Managed nationwide deployment of specialized optical systems, saving 14 of the proposed budget
• Successfully led the integration and merger of systems for acquired business
• Created and negotiated overseas outsourcing agreement, saving 35 per year of back office costs
• Championed negotiations with Insight Inc, dramatically increasing geographical support structure

Confidential

Technical Support Manager

• Directed, coordinated and managed helpdesk, desktop, and datacenter technicians ensuring continual support in network operations, desktop issues, and system uptimes. Evaluated, monitored, and benchmarked processes to ensure achievement of SLA's. Reporting to the Director of Information Technology, managed the trouble ticket system, technical support, process management, and merger special projects.
• Managed Desktop upgrades and migration project for the United States within time frame and budget
• Managed Datacenter team members responsible for 99.9 uptime for Microsoft server environment
• Realized a 45 reduction in calls/support incidents while reducing the resolution times by 48 hours
• Increased customer satisfaction from 54 to 94 , by leveraging improvements in technical support
• Oversaw and managed production system upgrade project Oracle Accounting and ERP modules
• Worked and negotiated to successfully transition support services to overseas provider
• Successfully led automated imaging process using Active Directory integration

Confidential

Senior Systems Support

Manage resources, incidents, policies, strategic goal planning, and employee relations. Administrate servers, backups, and act as team lead for support technicians on 24/7 issues. Directed technology infrastructure, and optimization of datacenter systems. Consistently ensured company-wide availability of systems through technical support and disaster recovery programs. Projects Include: Piers Worldwide upgrade SQL database , AS400 Client and network upgrades for Branch offices in Mexico, Y2K system upgrades, Merger integration

• Managed Global Database SQL upgrade project covering over 100 branch offices around the world
• Involved in several technical migration projects created by company acquisitions
• Served as Member of the Technology Change Control Committee.
• Assessed / evaluated new technologies to innovate processes and increased product offerings.
• Established and implemented short and long-range organizational goals, objectives, and policies.
• Supported worldwide users collaborated on projects requiring travel around the world.