SUMMARY

• Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. A welcome addition to any team, ready, willing and able to function in any role necessary to ensure project success and on time project delivery.
• Resourceful, highly focused and motivated, thrives on challenges, able to work both independently and collaboratively in a variety of settings, conditions and environments. Driven to both succeed and contribute, able to work with diverse professional teams and technical specialties, while leading by example as an individual contributor.
• Customer focused IT/Telecommunications Professional with unique experience combined with IT/systems project delivery. A proven leader, consistently recognized as an excellent resource to improve organizational effectiveness and efficiency through personal contribution. Noted for developing and supporting successful projects and solutions incorporating a wide range of applications and technologies. Able to align business processes and engineering technology to realize cost savings and accelerated performance for the organization.
• Highly focused on organizational missions while positively impacting bottom line and group performance. Success oriented professional with exceptional technical experience, possessing an extensive knowledge of the processes, procedures and policies necessary to consistently produce a superior product and service.

CORE COMPETENCIES

Technical Analysis Process Improvement Problem Identification Business/Requirements Analyses

Solution Design/Delivery Process Improvement Employee Mentoring Skills Development

System Installation Strategy Development Network Development and Implementation

Business Model Development Solutions Engineering Problem Resolution

Voice Platforms Broadband Networks Vendor Contract Negotiation

PROFESSIONAL EXPERIENCE

Confidential

Cisco Voice Engineer Techincal Support for day to day operations, including design and deployment of new technology.

• Support Cisco Call Manager clusters versions 9.1.2 including configuration, server maintenance and upgrades, performance monitoring, problem analysis / resolution, system backups and SRST.
• Support Cisco Unity Connections High Availability Cluster version 7.1 including configuration, server maintenance, problem analysis / resolution and system backups.
• Support Cisco Emergency Responder version 9.1 .
• Support Cisco Call Center Express High Availability Cluster version 9.1 including scripting, server maintenance, problem analysis / resolution and system backups.
• AVST voicemail platform.
• Support Amcom Smart Console / Answer Service.
• Support Telecommunication Facilities: T1, IDSN, PRI, BRI, POTS.

Confidential

IT Voice Engineer Support Voice Communication Operations for the Wrigley Company business segment North American region, encompassing day to day operational support, design and deployment of new technology as well as maintaining existing environment.

• Support two Cisco Call Manager clusters versions 7.0 7.1 including configuration, server maintenance and upgrades, performance monitoring, problem analysis / resolution and system backups.
• Support Cisco Unity Connections High Availability Cluster version 7.0 including configuration, server maintenance, problem analysis / resolution and system backups.
• Support Cisco Emergency Responder cluster version 7.1 .
• Support Telecommunication Facilities: T1, T3, IDSN, PRI, BRI, POTS.
• Technical Support for day to day operations, voice requirements, network drawings, designs, change management, mobile devices.
• Technical lead for video conferencing, using Poycom equipment.

Confidential

Consultant

Review current IT and Telecom environments and make reccommandations to reduce costs. Provide support on as need basis for issues and needed support.

Confidential

Partner

Founded company with three partners to become an Authorized Master Distributor for a line of cleaning products offered by Tionicon.

Implemented voice and data network, Web site, accounting package, and inventory to support needs.

• Successfully negotiated deal with major distributor to sell product under private label.
• Created business model and raised 300,000 in start-up funding.

Confidential

Technology Manager, Project Manager, Voice Engineer

Led team managing installation of WaMu's Loan Fulfillments Center LFC consisting of Avaya G3si.

Designed, engineered, and managed installations for WaMu's Home Loan Centers HLC . Spearheaded transition of voice platform from Avaya S8100 to Avaya 8300.

• Served as support engineer for all of Tier III site types including Avaya Partners, Merlin Magix, Nortel Option 11, Norstar and other key systems.
• Project managed and assisted in the design, engineering, testing, and certification Cisco VoIP for site using Cisco 3845 2851gateways. Piloted 5 sites using Cisco 3845 and resolved issues such as CoS, routing, bandwidth, and security, to meet customer requirements.

Confidential

Vice President, Product Support

Deployed and supported proprietary broadband network, including core technical team. Developed vendor relations with Sun Microsystems, Cisco, SBC, Exodus, and CDW, leading to partnerships and equipment purchases.

• Provided I/S support for office infrastructure and provisioning of circuits from the LEC.

Confidetnial

Director, Advanced Development Lab

Managed 2,000,000 budget for planning and implementation of Advanced Development office and lab space, including PBX, Voicemail, NT Servers, Sun Servers, Routers, Hubs, PC's, and office equipment.

Engaged in multiple contract negotiations, managed vendor relationships, and aligned lab team efforts.

Confidetnial

Director Information System/Communication

Assembled team of professionals to support company infrastructure, managing 1,500,000 budget. Performed managerial reviews, hired and fired personnel, negotiated contracts, and built company infrastructure.

Confidetnial

Customer Service Engineer III

Directed all service issues within customer base. Identified and resolved service issues, aided marketing department in product sales, remained on-call for high profile accounts, and provided engineering expertise to team members.