SUMMARY

• A performance - driven Project Manager & Scrum Master with 10 years of experience in end-to-end project planning & implementation from scope management, effort & cost estimation, risk analysis to quality management.
• Creative and Multi-Disciplinary Executive renowned for swiftly completing projects with competent cross-functional teams and ensuring on time deliverables within pre-set cost parameters.
• An enterprise leader with the capability to motivate personnel towards achieving organizational objectives; adhering to industry best practices.
• Proficient in using PMO tools such as MS Project, JIRA, TFS, Clarity, Rally and Smart Sheets.
• Saved $110K by leading & implementing a migration effort; established a process to resolve and address issues in different cross-functional groups and managed schedules which helped in quality improvement and reduction in bugs by 30%
• Adopted agile methodology by transitioning from Waterfall to Agile and successfully reduced Time-to-Market for project deliveries by 20%.
• Carried out evaluation of process quality & adhered to customer product standards, processes & procedures, assuring that standards are established and followed in software development life cycle (SDLC) with attention to detail.
• Led the planning and implementation of multi-platform mobile application.
• Interacted with clients for requirement gathering, system study & analysis; besides documenting, tracking, and communicating bugs, enhancements, analysis, and unresolved problems.
• Directed high performing team in geographically distributed development team of 10 to 30 across India, China & EMEA with soft skills under tough deadlines to meet expectations of multiple stakeholders.
• Drove tracking and reporting KPIs (Key Performance Indicators) on a monthly, quarterly basis and reviewed the results with executives.
• Successfully hosted War Room calls with vendors, business partners, testers and all stakeholders to review RAID (Risks, Assumptions, Issues, Dependencies) and action items.
• Administered multiple projects simultaneously using Agile and Waterfall methodologies based on preference of Project sponsors and Product Owners.
• Ensured that the Project aligned with the steering team strategy and that the goals of the project were properly defined and agreed upon by the project sponsor, project steering committee and stakeholders.
• Identified key stakeholders and engaged the Product Owner and stakeholders in project activities.
• Coordinated project discovery and product evaluation efforts specifically to develop time, resource and cost estimates to be used in project prioritization and decision-making.
• Demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments.
• Developed project management plans, identified resource needs, defined team roles, led team meetings, and assured healthy team dynamics.
• Worked in a liaison role to both communicate user needs to the appropriate parties and explained technical ramifications to the end user.
• Led a team of fifteen members located in multiple countries to implement project from ideation to go-live phase.
• Analyzed investment project and developed best strategy to maximize ROI.
• Enhanced project performance by managing operational efficiencies, schedule management, project plans and requirements documents.
• Proactively coached product (business and technology) teams to transition into Agile SAFe delivery teams.
• Effectively coordinated the activities of the team to meet project milestones.
• Managed scope, cost, schedule baselines and efficiently controlled Scope Creep and Gold Plating to confine within the initially approved scope.
• Implemented pro-active people management strategies to ensure the retention and growth of key resources and tailoring guidance, leadership, mentoring based on personality, experience, challenges and the career aspirations of an individual.
• Acted as a Change Control Board Manager by working with stakeholders throughout product development using a disciplined change control process.
• Defined Business Processes, identified risks, methods, baseline acceptance criteria, and deliverables.
• Experienced in elicitation techniques like interviewing, questionnaire s, brainstorming and focus groups.
• Executed all projects under the stipulated budget and scheduled timelines despite demanding schedules
• An effective communicator with excellent analytical, interpersonal skills and leadership skills

TECHNICAL SKILLS

Requirement Management Tools: MS Visio, Rational Requisite Pro (Novice)

Tools: JIRA, SharePoint, Confluence, MS PowerPoint, MS Project, MS Outlook, MS SharePoint, clarity, Office 365, MS Azure Cloud, Plan View, Rally, Smart Sheets, PowerBI, Omniplan, Radar Agile, TFS, Roadmunk

Methodologies: Agile, SCRUM, SAFe, Waterfall, SDLC, UML

Business Intelligence & Reporting: Advanced Excel, Tableau, Google Analytics, Kibana

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Project Manager & Scrum Master

Responsibilities:

• Worked cross functionally with business teams, vendors, business intelligence teams to drive project interest at steering committee meetings.
• Accountable to clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams.
• Evolved roadmap with business teams on development, testing, integration and change management to ensure seamless program execution.
• Conducted Impact Analysis and SWOT analysis to understand the current and expected state of the system.
• Managed project schedules identified risks and clearly communicated risks with the stakeholders.
• Managed end to end application software delivery of the project following the agile principles using Scrum framework.
• Lead product release planning secured approval and ensured timely delivery.
• Consulted with Subject Matter Experts (SME) to document existing process, research best practices and propose future process in the spirit of continuous improvement.
• Supported and enforced standards and methodologies around business process development (BPD), project management and change management.
• Employed personal experience, subject matter expertise and lessons learnt from previous large scale agile transformation to define and execute transformation strategy, objectives and deliverables including definition of appropriate metrics for measuring and reporting adoption of practices and processes.
• Transitioned client project teams from a quasi-waterfall model into mature Scrum development teams, which produced consistent delivery of features and a higher acceptance of stories from Product Owner at the end of each sprint.
• Motivated and challenged individuals across teams in matrix organization operating in onshore/offshore/nearshore model.
• Improved team velocity by being the point of contact and facilitating in managing the WIP (Work in Progress) limits.
• Achieved 20%+ increase in sprint velocity by influencing multiple IT Scrum teams to improve performance and sustain increased productivity.
• Facilitated scrum ceremonies including backlog grooming, sprint planning, daily stand-ups, sprint reviews, demos and retrospectives with the team, product owners and stakeholders.
• Mentored and Coached Scrum teams in transitioning to agile methodologies and scaling it to the enterprise level using SAFe framework.
• Managed the overall performance and delivery of cross-functional teams by escalating critical issues, risks and conflicts that could affect scope, timeline, resources and/or cost.
• Managed relationships between business areas and Information Services department for timely delivery.
• Monitored daily tasks and project assignments in progress, ensuring project schedule is being met.
• Successfully hosted War Room calls with vendors, business partners, testers and all stakeholders to review RAID (Risks, Assumptions, Issues, Dependencies) and action items.
• Provided management with detailed status reports and timelines throughout the Project.
• Managed communication of plans/progress/status within and outside the team and present program benefits achieved on quarterly basis to project sponsor.

Confidential

Senior IT Project Manager

Responsibilities:

• Liaison for Business Partners and Process Owners to ensure IT solutions, strategy, architecture, communication and priorities are aligned for the application teams.
• Developed and fostered teams (sometimes building teams from the ground up), who not only met their delivery milestones, but also formed productive collaborative relationships with their Business Partners.
• Managed OEL Patching/OS Upgrade schedule to make sure the applications are in complaint with the security policies.
• Managed performance tuning, software deployments and strategic planning (e.g., replacing or consolidating tools) of databases.
• Worked with cross functional teams and acted as point of contact to establish scope / guidelines, perform network infrastructure discovery, systems dependency analysis, determine business requirements, identify migration strategies, prepare site preparation schedules and provide ongoing program migration wave coordination cycles for the data center migration.
• Deeply involved in process of design, planning and execution of migration plan to migrate / decommission all network equipment in scope.
• Responsible for driving virtualization, data center failover architecture, decommission efforts & virtual data base forums for delivery
• Worked closely with program management team and stakeholders to define project requirements, assisted with project coordination, evaluated hardware requirements and recommended computing solutions.
• Established Continuous Process Improvement by incorporating processes, procedures and templates to ensure quality deliverables across all teams including measures to improve code quality and standardized design document templates.
• Experienced in Vendor Management including individual contractors/ engagement partners for the development of SOWs and SLAs (Service Level Agreements) with ensured accuracy.
• Understand the nature of business-critical applications where 24x7 supports is needed via application monitoring/alarms necessitating “on call” coverage at all times to respond to critical outages or performance degradation and provide a mechanism to rapidly assist users with critical application usability issues beyond the normal production support ticketing processes.
• Evaluated and implemented new technology and tools to identify cost-efficient solutions to the business.
• Provided leadership and expertise in assessing technical and programmatic risks, developed risk management plans and mitigating risks for a variety of complex, multifaceted projects.
• Established Project Management Office (PMO) to align projects with strategic goals and ensured optimal prioritization and resource allocation.
• Collaborated with client business partners on new project needs and backlog feature intake.
• Managed scope, cost, schedule baselines and efficiently controlled Scope Creep and Gold Plating to confine within the initially approved scope.
• Built metrics and reports to measure the health of the program and the impact of changes.
• Ensured risks, issues, and action items were documented and tracked through completion.
• Ensured applications were compliant with security and risk global policies and standards.
• Managed relationships between business areas and Information Services department for timely delivery.
• At different times, managed teams of individual contributors, leads and managers from the U.S., Spain, China, and India.
• Leveraged standard project methodology and managed projects in support of triple constraints, delivered project scope on time and within budget.
• Constantly worked with business to identify areas for improvement that contributes to overall program objective, covering a broader program spectrum.
• Ensured timely delivery of project deliverables according to plan Identification, assessment and allocation of proper skill set to implement projects.
• Managed conflicting interests and identified compromises while simultaneously delivering results by working with users and business stakeholders on keeping track of requirements and priorities for multiple teams and dependencies.
• Escalated project concerns, monitored performance, and provided key progress reporting.
• Collaborated with stakeholders to drive project plan execution to success.
• Worked closely with program management team to define contract requirements, assist with project coordination, evaluate hardware requirements and recommend computing solution.
• Ensured all aspects of project lifecycle through ITIL configuration, change, service request, incident and problem management.
• Promoted client relations and communications for various projects by creating communication channels between client IT manager, project managers, and development leads and facilitated bi-weekly meetings to discuss priorities and bottlenecks.