SUMMARY

• CSM, CSPO, Scrum Master/Product Owner with experience in all phases of SDLC (Software Development Life Cycle) and Software Testing Life Cycle (STLC). Experienced in software architecture, capabilities deliveries using scrum, agile development methods. Well versed with current technical interfaces used in Amex. Responsible for end to end dev effort and application builds. MBA in Customer Relationship Management & Marketing. Certified Scrum Master & Certified Product Owner.

PROFESSIONAL EXPERIENCE

IT Project Manager

Confidential

Responsibilities:

• Responsible for technical deliveries and full implementation of applications in DCS. From analysis, design, development, testing, deployment, support & maintenance.
• Experienced in partnering with multiple product teams, engineering teams and third party.
• Document Project Management Plans and Risk Management Plans. Prepare and maintain all project status reports and schedules.
• 6+ years of experience of delivering cross functional technical application deliveries & working with cross functional tech, non - tech teams and third parties.
• 6+ years of experience of creating and delivering technical specifications and providing end to end support for all technical deliveries.
• Experience as a tester with BDD, TDD, DevOps, and CICD initiatives. Continuous Improvement Continuous Delivery methods.
• Create detailed project road maps, test plans, schedules and track the progress through closure. Implement strategies depending on project specifics and client requirements.
• Provide first tier support on key business applications and support business users in the system. Responsible for managing end to end project deliverables.
• Actively track internal and external project risks where each risk is graded for probability and impact. Implement communication plan to escalate risks as appropriate.
• Lead testing effort, bug fixes, defect management and monitor external project risks as well.
• Lead SIT, UAT efforts. Manage Requirement Traceability Matrix and present defect report to stakeholders. Successfully lead teams of developers, business analysts and QA/Testing.
• Work closely with deployment team to successfully promote hundreds of integrated modules for deploy. Track developments change requests and dependencies.
• Expert in managing and tracking inter-agency or cross-company knowledge sharing agreements. (DSAs, MOUs, etc.)
• Communicate business unit's technology needs to IT to ensure that technology priorities are established, prioritized, and driven by the business needs so as to maximize value of technology investments. Serve as a liaison for multiple stakeholders.
• Instrumental in reporting teams, managing various reports generation, for standard & Tableau reports.
• Expert in using Microsoft Teams, share point, confluence, Azure DevOps, Jira. Excellent prioritization and analytical skills.

Product Owner

Confidential

Responsibilities:

• Product Owner of regulatory reporting (Financial & BI) team implementing data governance and data quality programs. Managed requirements of Federal Banks for US and International markets for Amex Financial reporting teams.
• Acted as stakeholder of product backlog items, defining deliverables for architects, QA and different Scrum teams.
• Write Features, epics and User Stories for Scrum Teams. Devised Test Strategy for functional testing.
• Facilitated PI planning meetings.
• Scrum master and Product Owner for different product backlog items.
• Responsible for transition of Oracle Business Intelligence tool-OBIEE visualization tool, to Tableau reporting standards to manage regulatory reporting for finance teams.
• Drove an agile software development process, working in conjunction with end users / stakeholders and technical delivery team.
• Provided key performance metrics to the leaders- VP and Directors, on the deliveries and benefits realization of change implementations.
• Managed project budgets, scope planning and release plans.
• 4+ years of technical delivery and product enhancements & project management
• Knowledge of distributed systems infrastructure. Experience in infrastructure design & development.
• 4+ years of using Rally. Facilitated scrum ceremonies, sprint planning, sprint grooming, sprint retrospectives and defining PI goals.
• Skilled in analyzing large datasets, metadata tables and generating meaningful reports using tools- MS Excel, Pivot, Jira, CA Agile Central.
• Communication: Fluent English skills. Excellent communication skills, strong leadership skills and excellent aptitude in human relations.
• Expertise in removing impediments and motivating teams for meeting deadlines.

Scrum Master

Confidential

Responsibilities:

• Acted as Product Manager & Scrum Master for API Gateway and Cornerstone teams.
• Created Product roadmaps for API management applications platforms under IMDP (Information Management and Digital Platforms). Created a hassle-free API journey for end users of reporting and analytical teams.
• Created front end application portals for creating & consuming APIs, Apps & Products.
• Did a Beta launch of API platform in live seminar with end-users, captured feedback and proposed solutions.
• Captured Splunk logs and used ITSM for tracking change records, raising incidents and closing RFCs.
• Acted as liaison between business, IT and operations teams to refine the product and in corporate features based on market requirements.
• Worked closely with engineers, QA testers, automation testers in backlog management & continuous delivery of features.
• Wrote epics, capabilities, features & user stories. Created product backlog, defined acceptance criteria, prepared test plan, test cases, test scripts and Requirement Traceability Matrix.
• Managed multiple backlogs and multiple projects in same iteration.
• Responsible for technical delivery of capabilities in cornerstone teams for creating an on-boarding & registration portal for internal users for utilizing metadata requirements and removing legacy systems. Worked directly with end users to capture and analyze challenges to their workflow.
• Facilitated scrum ceremonies - user story, backlog grooming, sprint planning, retrospectives, daily stand-ups, demos etc. Tracked and communicated team velocity and sprint progress.
• Experienced in release/milestone management using Agile methodology.
• Responsible for continuous QA improvements driving and improving the QA team efforts.
• Protected team from over-commitment, managed impediments and bottlenecks, prioritized resolution of defects by the on-time delivery of major initiatives.
• Extensive experience in working closely with Product owners, Directors, Implementation Managers and VPs in client facing roles.
• Communicate with other management, engineers, product managers and support & operations specialists on product issues.