Project Manager Resume Profile

Summary

Business Analyst and Certified Project Manager with over 15 years of ITexperience managing diverse technical projects and product implementations for Fortune 500 companies, State, Federal and Local governments. Accomplished leader of on-site and virtual teams in support of client service, marketing, senior management, network, and systems technology. Proven aptitude for root cause problem analysis and prompt resolution to gain the confidence and respect of clients.

Leadership

Scope Management

Communication

Relationshi Building

Requirements Management

Process Mapping/Development

Problem Analysis

Problem Management

Elicitation

Team Building

MS Project

Requirements Analysis

Microsoft Office Visio

Solution Assessment

Executive Reporting

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst and Project Manager

Responsible for elicitation, analysis, requirements development and management for the Arapahoe County Sheriff's Office and the Arapahoe County Clerk and Recorder. Responsible for planning and execution of multiple concurrent medium to large IT projects. Provided research, analysis and solution assessment of business processes, technical services and applications at the request of County departments. Conducted process mapping exercises with clients to fully document current and future state processes using Microsoft Visio. Responsible for the development of client requirements based on business process review and client interviews. Designed complex reports for the Coroner's Office Annual report.
Developed standard operating processes, procedures, tools, and templates and metrix for newly re-organized Business Analyst team
Developed Measurement Criteria for Business Analyst Team using requirements matrices.
Project Manager-Business Analyst for the 2010, 2011, and 2012 Elections for Arapahoe County Clerk and Recorders Office.
Established metric weighting for IT scoring on formal solicitations
Developed Report for the Sheriff's Office Information Technology Monthly status meeting.

Confidential

Project Manager

Project Manager for POS Point of Sale services for Consumer to Business payments using Western Union Easy Pay , Phone Pay , Utility Bill Payments , and Quick Pay payment services. Responsible for the planning and execution of 35 concurrent, 180 hour, software implementation projects. Managed remote cross-functional internal and client teams and change management process balancing client needs against technology constraints.
Decreased scope cree by 99 while meeting client deadlines and expectations
Developed Marketing programs to increase usage of Western Union Payment systems
Responsible for Executive Monthly dashboard report of transaction volume, ROI
Named Inventor of Internet Payment Service, First Data US Patent
Eliminated 100 of ACH Funding errors ACH outsourcing project
Achieved 60 project delivery time reduction using Six-Sigma Kaizen
Created Standardized statement of work, scope, business requirements, and testing plans for Child Support and Child Support Disbursement units nationwide
Successfully managed Child Support payment service implementations Los Angles, California, Pennsylvania, Colorado, Michigan, New York
Successfully managed Department of Corrections parole and inmate commissary account implementations Rhode Island, Washington, Washington DC, Missouri, Mississippi,

Confidential

Managed three independent departments with staff of 16 employees. Responsible for successful transmission of National EFTPS monetary transactions. Managed the on time delivery of print and electronic media containing marketing lists through FDC acquired Donnelly Marketing Company. Designed, implemented and lead employee recognition and employee activity program for organization. Updated and maintained monthly business unit statistical reports for Executive Management. Worked closely with client service management to insure all service level agreements were exceeded.

Supervisor, Automated Sales

Conducted systems analysis for all Electronic Federal Tax Payments EFTPS processed by First Data. Monitored and insured on time delivery standards for all EFTPS transmissions
Created, staffed and managed two departments through the successful data center consolidation project for Donnelley Marketing in Ames, IA to First Data in Denver
Effected 1.5-day transfer of procedures in a people-sensitive data center consolidation project resulting in zero down time and 100 file transmission accuracy.
Promoted 33 of staff to salaried positions, improving employee moral and reducing department costs through the elimination of overtime.
Saved 30,000 annually by introduction of paper saving program.
Increased order processing on time efficiency rating from 70 to 99 .

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