Program Manager Resume

SUMMARY

I have 25 years’ experience in healthcare. The last 10 years I have been an independent consultant working with hospitals, payers and the government on various integration, cutoff, new implementations/development or process improvement projects. While my experience is varied I believe it shows that I can succeed with what portfolio, program or project that is sent my way.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Created standardized project schedules to manage payor and hospital upgrades to the SAAS product
Implemented new tools to manage project implementation
Introduced new project methodology which decreased amount of project delays by 50%

Confidential

Interim Director/Business Consultant

Responsibilities:

Performed procurement to select a billing management software and oversee its implementation
Shifted billing onsite and provided training to team on billing of DME claims
Completed an impact analysis to understand the impact of the mishandled claims

Confidential

Program Manager

Responsibilities:

Confidential

Program Manager

Responsibilities:

Managed vendor selection and procurement
Oversaw creation of SharePoint and contract management tools
Developed project schedule for implementation once vendor was selected and approved
Created project plan for incoming project manager
Mitigated Enterprise risk other in flight projects by ensuring project interfaces were tested and approved for use early in the lifecycle of the implementation.
Worked with stakeholders to plan change management activities to prepare end users for transition to new BMT software.

Confidential

Portfolio/Program Manager

Responsibilities:

Developed innovative pricing and structural models for contracting, improving managed care contracting for the organization
Development of a multi - year roadmap for each portfolio: Hospital, Community Practices and Enterprise
Worked with C-suite and hospital leadership to develop detailed plans to ensure end user adoption of new workflows, tools and processes that increased patient satisfaction and cost savings in the organization.
Implemented resistance management plans for physicians who were reluctant to adopt new tools and workflows
Implemented a portfolio dashboard to monitor progress and provide meaningful data to leadership.
Worked with Epic leaders to redevelop clinical workflows that would align with oncology workflows vs the default acute care workflows that were part of go live.
Lead team that extracted clinical data from the newly implemented EPIC EMR and made it meaningful through dashboards and reports to C- Suite leaders of hospital.