Project Manager Resume Profile

CAREER SUMMARY

Project Management Professional with expertise in the Wireless Technology and Healthcare industries. History of launching and managing high-profile initiatives throughout the entire product or project lifecycle. Ability to partner with internal and external stakeholder demands and meet critical dates. Advanced planning and communications skills. Results oriented ability to increase revenue, increase market share, decrease costs and develop process efficiencies.

CORE STRENGTHS

Team Leadership
Detail Orientation
Budgeting Analysis
Mentoring
Training Development
Presentation Skills
Critical Thinking
Negotiation and Persuasion
Technical Acumen

OPERATIONS PROJECT MANAGEMENT EXPERIENCE

Confidential

Project Manager, Internet Sales and Operations contract consultant

Summary:

Led and directed large cross-functional teams in the timely implementation of wireless internet sales and operations projects.
Created detailed project plans and gathered requirements.
Managed stakeholder demands.
Identified and mitigated risk.
Resolved issues as a result of the deviations from plan.
Reported project status and created dashboards.

Accomplishments:

Generated 50M in incremental annual revenue and 1.4M in annual cost savings via new subscribers, reduction in deactivations, feature additions and a decrease of customer care inquiries.

Launched 30 internet-based projects.

Confidential

Project Marketing Manager contract consultant

Summary:

Managed, planned and implemented wireless marketing programs or projects that supported the organizational objectives for volume, revenue, profit, customer acquisitions, retention and satisfaction.
Accomplishments:
Conducted extensive tests of the customer web experience surrounding the 'activate', 'purchase', 'pay' and 'manage my account' applications.
Created macro-level process flows and micro-level maps of each activity.
Documented errors and identified areas for improvement. Communicated findings to Senior Management and IT in order to develop a seamless customer web experience.
Supported the implementation of a web-based social networking referral program.

Confidential

Project Contract Administration Manager

Summary:

Led the Acute Care and Managed Markets contracting activity within the medical, surgical, pharmaceutical, diagnostic and biotechnology product categories.
Agreements represented 660M in annual sales and 90M in annual rebates.
Accounts included 11 high value hospital systems Acute Care and 21 healthcare insurers Managed Care .
Duties included partnering with customers and legal, negotiating complex agreements, managing customer requests redlines , mitigating risk, closing obtaining signatures and ensuring compliance.
Agreements were inclusive of Master Agreements, Group Purchasing Organizations, Consolidated Services Centers, Product Agreements, RFP/RFI's, Amendments, SOWs.
Led a 4-person team with the purpose of proactively managing potential customer impacting contracting issues.
Trained new hires on contract development, and department policies and procedures.

SALES MARKETING EXPERIENCE

Confidential

Senior Sales Manager

Summary:

Launched and managed a new inbound telesales center, staffed by 60 representatives.
Responsible for a 40 sales conversion 20K subscribers , from 50K annual incoming call volume, representing 6M in annual revenue.
Managed a 3rd party vendor and 1.8M annual budget.
Led a 4 person Center Management and Operations Team.
Conducted buy vs. build analysis in determining vendor of choice.
Conducted vendor procurement, sourcing, contract negotiation and development.
Ensured telesales center was operationally prepared for launch by approving hiring protocol, developing training scripts, ensuring systems access and creating reporting requirements.
Developed financial analysis and forecasted call volume to control costs and secure variable staffing levels.

Confidential

Senior Product Manager

Summary:

Managed a line of wireless business products, targeting small to medium sized businesses, at the local, national and international level.
Products represented 380M in annual revenue and 450K subscribers.
Developed Marketing Service Descriptions, Business Cases, Forecasts and Business Requirements documents.
Accountable for the timely launch of new initiatives, enhancements and quarterly promotions.
Led large cross-functional teams and 3rd party vendors.
Delivered programs to increase subscribers, reduce attrition and improve revenue and market share.
Created and presented product training sessions.

Segment Marketing Manager

Summary:

Developed the Small Business 0 99 employees marketing strategy to acquire, retain and track segment.
Segment represented 1.5B 20 of total company revenue and 3M customers.
Interpreted qualitative and quantitative research to recommend strategies.
Developed programs with a limited budget and leveraging existing resources.
Partnered with Product and Operations Managers to ensure the successful deployment of products and services.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship