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Sr. Program Manager Resume

Atlanta, GA

PROFESSIONAL SKILL SUMMARY:

  • Experienced Scrum, Agile & Waterfall Project Coordinator/Manager wif excellent problem - solving and communication skills wif a strong work ethic.
  • Organize, manage, control and direct project activities from inception to implementation.
  • Personal accountability for successful execution of the project.
  • Proven ability to maintain a professional decorum and work wif all levels of management.
  • Committed to maintaining up-to-date noledge of the industry.
  • Effective decision maker wif a reputation for accurately assessing situations.
  • Highly analytical, detail oriented, and ability to work wif high profile projects.
  • Ability to work under pressure and meet tight deadlines.
  • Strong time management skills and sense of timeliness in meeting commitments
  • Excellent presentation and communication skills, both oral and written.
  • Experienced in use and leading complex conference calls, Live Meeting and related mediums to bring resources together
  • Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks wif minimal direction.
  • Experienced in use of Microsoft Project, Excel, Word and PowerPoint for varied communications.

TECHNICAL SKILL SUMMARY:

Operating Systems: Novell NetWare 3.12, Citrix, Windows 3.1, 98, 00, XP and NT 4.0, MS DOS 6x

Software: MS Word, Excel, Power Point, MS Project, Access, Visio, Outlook, Lotus Notes, Oracle Project, PA Oracle, PeopleSoft, WebEx, Amazon Chime, NetMeeting, ProSight, Primavera (Teamplay), WebHire, SSPN, SharePoint, Salesforce, AWS Cloud Services, MavenLink, Cloud Enablement, Jira, Concur, Confluence, Clarity PPM, ServiceNow, Azure, Trello, Smartsheet, Microsoft Teams

Hardware: HP Laser Jet Printers, Citrix, VMware, NetScalers

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Program Manager

Responsibilities:

  • Manage Data Center migrations from client’s sites to the cloud (AWS) utilizing blue/green deployment.
  • Manage the build and testing of the replication production environment based off the current environment specs and additional upgrades.
  • Manage application testing prior to migrating the apps to new environment, including rollback plan (if necessary).
  • Manage application (1000+) migrations utilizing blue/green deployment from a legacy Citrix environment to new Citrix environment.
  • Develop / enhance and implement various marketing, dispute management, financial tracking and resource tracking software applications.
  • Amazon AWS Premier Partner specializing in Managed Cloud Consulting to halp organizations accelerate data center volume/capacity advancement by utilizing the public cloud.
  • Responsible for managing and leveraging internal and client level process strategies, between multi-functional internal and external implementation teams; average size 15 team members dat includes Professional Services Architect and Engineering team, direct engagement wif Program Management, Account Management and Onsite Client-based teams and virtual support teams.
  • Provide Managed Cloud Services to Enterprises and facilitate the multidimensional change and process of continuous improvement dat the cloud brings across an organization.
  • Manage multiple concurrent agile projects (30+) wif incremental releases to new cloud provisioning solutions averaging 500k+ per release and wif the correct amount of business and technical acumen to achieve customer delight while achieving expected financial results.
  • Identify, resolve, and communicate project issues to all key stakeholders in a timely manner.
  • Participate in Professional Services solution development efforts, solution documentation, and noledge management.
  • Ensure dat our applications and infrastructure are designed and implemented to the highest security standards thus maintaining and enhancing customer trust.
  • Participate and lead discussions related to Professional Service projects in Customer Monthly Review and Performance meeting.
  • Create and provide weekly Program Portfolio Status Reports to key stakeholders (internally and externally).
  • Provide Program Manager Leadership and successful implementation in delivering Cloud enablement environments while managing budgets, resource allocations and future forecast.
  • Proven ability to adapt to changing business requirements and the ability to operate at both the strategic and tactical level.
  • Provide PM leadership to successfully deploy Terraform Refactoring tooling solution, which allow for reduce provisioning duration through use of automation.
  • Managed introduction of client Onboarding process, alignment of Professional services and Managed Cloud support processes and align cadence meetings for commitment to provide continuous improvement.
  • Demonstrate flexible in approach and been comfortable wif a fluid organizational structure dat requires both teamwork and self-sufficiency as necessary, wif the ability to work under minimal supervision.
  • Participate in Professional Services solution development efforts, solution documentation, and noledge management.
  • Lead bi-weekly customer and internal meetings to discuss current and ongoing issues and roadblocks.
  • Manage handover process of projects from Professional Services to Managed Service; closure of projects accounts and budgets wif Accounting & Billing.
  • Manage all projects SOW’s and Change Orders.
  • As part of 2nd Watch's continuous improvement process, drove improvements in delivery methodologies and processes based on after-action assessments.

Confidential Duluth, GA

Sr. Project Manager

Responsibilities:

  • Managed Data Center migrations from client’s sites to on premise (NCR).
  • Developed / enhanced and implemented various marketing and credit union banking software applications.
  • Plan, manage and deliver multiple projects (utilizing Agile), which range in size and complexity simultaneously for higher-risk financial institutions wif end-to-end project schedules, status reports and dashboards.
  • Provide work breakdown structure for project planning and scope definitions based on financial institutions SOW.
  • Plan, lead and deliver project decks, project meetings, agendas and meeting minutes.
  • Define project task priorities wifin project structure and priorities between multiple projects using Agile Methodology.
  • Worked wif Technical resources and financial institutions to create a Pre-Production environment for testing purposes.
  • Assist wif testing, developments and Conversions from XP FOCUS Interface to APEX Interface.
  • Coordinate wif technical resource, third-party vendors and the financial institutions to ensure timely completion of projects.
  • Participate in technology planning and strategy activities to ensure business objectives are being addressed.
  • Communicate wif technical resources on potential project issues/impacts to schedules, testing and go-lives.
  • Maintain a positive working environment and effectively communicate and deliver high level of customer service as measured by CustomerSAT.
  • Use CMS tools, such as Pivotal (queue, prioritization, cycle time measures) to deliver work projects.
  • Define and implement new processes for onboarding products, information security and services for financial institutions.
  • Utilize existing process and leverage experience from previous projects to drive projects to completion.
  • Analyze and understand financial institutions hardware, software, business and technical requirements and work wif Implementation Engineers, Networking Team and Technical Resources to define and implement appropriate technology solutions.
  • Determine utilization of firewalls, routers, bandwidth and load balancers to Implement Interfaces
  • Deliver reports on process improvement initiatives, lesson learned and new team processes for onboarding new product implementations.
  • Understand internal influences wifin the organization and wat is important to the projects and priorities.
  • Encourage successful communication among team members and drive team members to shared vision.
  • Clarify projects information, create a communicate plan, close gaps, resolve issues and manage the details.
  • Understanding of broader scope and constraints.
  • Submit weekly status reports to customers and update Program Manager and Project Sponsor status, escalating issues as needed.
  • Document, manage and deliver projects lessons learned to financial institutions, internal project managers, technical resources and stakeholders.

Confidential, GA

Sr. IT Project Manager

Responsibilities:

  • Managed Data Center migrations from client’s sites to on premise (PCM) utilizing blue/green deployment.
  • Manage the build and testing of the replication production environment based off the current environment specs and additional upgrades.
  • Managed application testing prior to migrating the apps to new environment, including rollback plan (if necessary).
  • Manage application migrations (800+) utilizing blue/green deployment from a legacy Citrix environment to new Citrix environment- adding NetScaler, CIFS and VMware's).
  • Developed / enhanced and implemented various marketing and financial tracking software applications.
  • Managed project plans (utilizing Waterfall, Agile & Scrum) and activities to ensure successful delivery of complex technical Infrastructure Implementation projects in a Data Center environment.
  • Assist Account Managers in creating SOW based on client request.
  • Create ADSync accounts for new or existing clients wif single domains or multiple child domains.
  • Assist wif testing and development of SP1 to SP2 along wif other various softwares.
  • Manage the Business and Consumer process analysis through entire life cycle
  • Manage consumer’s IT departments/call centers in-house and provided best practices.
  • Utilize Scrum & Agile Management to design and build activities for engineering and technology teams, along wif introducing new products and services development in highly complex manner.
  • Utilize Scrum & Agile to introduce and prepare for new software development implementations (in 2 weeks Sprints) and assist clients in keeping up wif latest technology and unpredictability.
  • Coordinate wif project team members, third-party solution providers and the customer to complete projects on time and wifin budget while building positive relationships wif the client and partner companies.
  • Create and maintain project plans, communication plans, and other project related tools to use while managing and directing technical implementation projects.
  • Maintain a positive working environment, and effectively communicate project deliverables, assumptions, and status not only to the customer, but internal PCM-NSPI teams and partners.
  • Manage multiple projects, which range in size and complexity simultaneously.
  • Work constructively wif internal PCM-NSPI teams and sub-contract partners.
  • Analyze and understand customers’ business and technical requirements; work wif Implementation Engineers to define and implement appropriate technology solutions.
  • Manage project team activities in coordination wif their respective managers
  • Estimate or assist in the estimation of project management efforts
  • Document and maintain written client communications, project documents, processes and strategic analyses.
  • Submit weekly status reports to customers and keep Project Management Team informed on status, escalating issues as needed.
  • Work directly wif staff and management from various PCM-NSPI technical services delivery teams.
  • Participate in technology planning and strategy activities to ensure business objectives were being addressed.
  • Ensure project documents are complete, current, and stored appropriately
  • Effectively coordinate project efforts so dat all deliverables are met wifin the appropriate timeframe and budget constraints or estimates.
  • Communicate status of projects to Senior Management wifin the customer’s organization, and also provided updates to PCM-NSPI management.
  • Understand the costs related to the project in order to effectively coordinate efforts and make adjustments to the plan as necessary.
  • Gatheird business requirements, while driving new and additional business requirements for customer.

Confidential Chicago, IL

Sr. Project Coordinator/Analyst

Responsibilities:

  • Managed Data Center migrations from client’s sites to on premise ( Confidential ).
  • Developed / enhanced and implemented various marketing and financial tracking software applications.
  • Collaborated wifin the Go-To-Market Enterprise Data Integration team to develop team work plans and develop process to manage workplan throughout the year.
  • Utilized Scrum & Agile and introduced and prepared for new software development implementations (in monthly Sprints) and assist clients in keeping up wif latest technology and unpredictability.
  • Worked wifin a team structure to facilitate the development of an integrated workplan, wif links to other plans key milestones.
  • Developed processes to link team plan to changes in other workplans and update the workplan overtime.
  • Prepared presentation material dat summarizes the work efforts and drives alignment across the teams.
  • Submitted weekly status reports and kept Team Lead informed of status, escalating issues as needed.
  • Completed other work assignments as needed wifin the team.
  • Maintained issue management tracking system; risk identification, and change control tracking system regarding to Milestones & Deliverables.
  • Created PowerPoint presentations detailing scope & deliverables of project(s).
  • Maintained plan vs. actual reporting for project server, solving any discrepancies.
  • Assigned Product hierarchies and Planning Brands (wif associated fields) to materials.
  • Designed MS Excel workflow application to organize and analyze data collection for EDM Planning attributes.

Confidential Chicago, IL

Project Coordinator

Responsibilities:

  • Interfaced and conducted interviews while evaluating each prospective student wif focus on associates, bachelors, and masters level student and their interest, desire, and motivation to attend school.
  • Met the school’s start and graduation objective in an accurate, professional, and ethical manner while upholding the University’s policies.
  • Presented information in a factual and ethical manner to prospective students and others regarding school’s program and tuition.
  • Completed and maintained all required paperwork and data entry in an accurate and timely manner
  • Worked wif other departments such as financial aid, academics to ensure customer satisfaction.
  • Verified criteria for admission to the University.
  • Assisted prospective students wif completing the admission process in the most efficient and supportive manner.
  • Assisted master level students wif finalization of enrollment process and start date for school.
  • Developed an ongoing relationship wif prospective associates, bachelors, and master’s students from enrollment through graduation.

Confidential Chicago, IL

Project Coordinator

Responsibilities:

  • Managed Data Center migrations from client’s sites to on premise ( Confidential ).
  • Developed / enhanced and implemented various marketing and financial tracking software applications.
  • Assisted Project Managers and in-house Project Support wif updating, maintaining, and coding plans using Primavera.
  • Ran weekly and monthly reports for PMO to identify resources and scheduling discrepancies using Primavera.
  • Entered new resources estimates, analyze, and compare to previous estimates and identify where the resources usage TEMPhas increased or decreased using Primavera.
  • Created PowerPoint presentations for monthly Sprint Review meetings.
  • Scheduled meetings and conferences.
  • Served as back-up for department staff functions and manage large copy projects.
  • Maintained issue management tracking system; risk identification, and change control tracking system.
  • Assisted in the overall project capacity assessment and project resource allocation using Primavera.
  • Maintained an overall project plan, maintaining monthly financial tracking and forecasting, development of weekly status presentations to Senior Management, development and tracking of project metrics related to project execution, milestones, cost & quality using Primavera.

Confidential Chicago, IL

Sr. Project Coordinator/ Central Region Scheduler

Responsibilities:

  • Developed / enhanced and implemented various marketing and resource tracking software applications.
  • Responded to daily staffing request and review and update EASE entries throughout the week.
  • Conducted Skills Search for In-Region Demand and run In-Region and Out of Region Searches.
  • Responded to and worked wif appropriate Project Developers on Out of Region Demands.
  • Updated Staffing Demand Portal and add new hires to report and remove terminated employee.
  • Searched for new staffing demands, updates, and modify existing staffing demands.
  • Archived appropriate demands and make updates to staffing report as changes occur.
  • Followed up to confirm immediate end dates and updated extended end dates.
  • Completed weekly Americas staffing Roll-up report for Central Region, US Development Center, and South and send off to other regions.
  • Facilitated bi-weekly Application & Integration staffing calls, captured action items, and published to A&I team.
  • Facilitated weekly US Development Center Staffing meeting and reviewed supply side and US Development team review demands.
  • Facilitated bi-Weekly Technology & Infrastructure staffing calls and weekly Business Developer staffing calls.
  • Conducted new hire orientation sessions and facilitated Weekly Delivery Management staffing calls.
  • Sent copies of Central Region staffing report out weekly and completed and distribute weekly staffing report to Central Region Leadership Team.
  • Sent weekly financial reports to Finance and Contract Coordinators regarding projects dat start wifout charge codes.
  • Participated in monthly Forecast Scrub meeting wif Finance.
  • Schedule and conduct mid-term staffing calls wif General Manager, Business Developers, Project Developers, and Recruiting.
  • Submitted monthly International Tax Report and Monthly compensatory reminders to project leads.
  • Participated in monthly Scheduling Coordinator Checkpoint status calls and participate in Regional Phone-Ins’s.

Confidential Chicago, IL

Sr. Project Manager

Responsibilities:

  • Worked wif the Business and Technical leads manage Project Risks through an on-going process of identifying, assessing, tracking, developing and executing risk mitigation strategies.
  • Performed tasks outlined in the Clarity project schedule as well as daily use of Lotus notes.
  • Participated in weekly team status meetings as well as provide documentation of meeting minutes, decision points, and action items.
  • Provided follow up information and update the action item log, coordinates meetings and logistics among project IT and business areas.
  • Assisted in the management of the Project Scope Management Process and coordinates activities surrounding the documentation, assessment and presentation of requested changes to the scope of the project.
  • Coordinated issue resolution by ensuring project issues are documented, prioritized, delegated for resolution and escalated.
  • Assisted in the development and maintenance of the project plan, while working wif the Business Owner, Business Lead and IT Lead through the process of documentation of the project schedule, the communication plan, issue and risk management, as well as, a collection/filing structure for project information.
  • Worked wif the Business and IT leads providing internal project communication including team status and issue resolution meetings.
  • Assisted in external project communication by supporting the Business Owner in the development of material to be used in various external communication activities such as Steering Committee and Executive Sponsor status meetings.
  • Worked wif the Senior PM to coordinate input from Business and IT leads of the overall tracking and reporting of project costs.
  • Worked wif Business and IT leads to identify and staff project resources.
  • Assisted in the collection and reporting of project metrics, including collaboration wif quality review processes.

Confidentia, Decatur, GA

Project Coordinator

Responsibilities:

  • Handled case management of 40-50 clients and responded to all new clients inquires.
  • Scheduled and arrange depositions, meetings, hearing, obtaining documents from third parties and travel plans.
  • Prepared invoices and requests for payments.
  • Assembled and update files; distribute documents to respective parties.
  • Filed and retrieved legal documents from courts and public agencies.
  • Carried out miscellaneous courtesy services for Firm personnel and clients.
  • General clerical duties: manage large copy projects; answer phones, duplication and facsimiles, open and sort incoming mail.
  • Served as back-up for department staff functions and as specifically directed.
  • Communicated wif clients, attorneys and officials of the Court on a daily basis.

Confidential Atlanta, GA

Project Coordinator / Kaiser Permanente

Responsibilities:

  • Responsible for entry and maintenance of groups and benefits information in MHC and EPIC system.
  • Created new benefits plan for MHC and the tracking of benefit and groups in database.
  • Ensured the accuracy of data entry, integrity, and timeliness of benefit information.
  • Demonstrated strong analysis and critical thinking while performing quality checks on benefits created.
  • Created grids wif timelines illustrating project(s) completion of benefits.

Project Coordinator

Confidential

Responsibilities:

  • Assisted in the development and publishing of project deliverables, documents, and various reports.
  • Responded to requests for project status, and assist Senior Management wif special reporting requirements for project and other mandates.
  • Documented project scopes and contents, as well as update project schedules, to prepare presentations.
  • Maintained a professional decorum into an upper management business organization.
  • Support in managing all aspect of project life cycle as well as project meeting facilitation.

Confidential Stockbridge, GA

Project Coordinator / SunTrust Operation Center

Responsibilities:

  • Assisted wif all aspects of the Telescope Program Management office.
  • Specific responsibilities included: maintaining an overall project plan, maintaining monthly financial tracking and forecasting, development of weekly status presentations to Senior Management, development and tracking of project metrics related to project execution, milestones, cost & quality.
  • Coordinated activities of project team, identified appropriate resources needed, developed schedules and resolved issues to ensure project goals and requirements.
  • Maintained familiarity wif system scope and project objectives, as well as the role and function of each team member, to effectively coordinate the activities of the project team.
  • Communicated wif Program Manager to provide timely and accurate information and status updates.

Confidential Chicago, IL

Project Coordinator

Responsibilities:

  • Organized meetings to review/prioritize as well as make decisions around new project initiatives
  • Managed the project estimating activity and change control process.
  • Provided lifecycle management evaluation and analysis.
  • Assisted in the overall project capacity assessment and project resource allocation.
  • Gatheird and analyzed demand history, understanding long-term and short-term project roadmaps, and forecasted future capacity requirements.
  • Worked wif project team members to implement resource strategy to support planned resource needs.
  • Established structure and processes to collect and monitor project performance evaluation and tracking of active projects including time, resources, cost, and benefits.
  • Established and monitor post implementation benefit tracking of the strategic project and initiative.
  • Provided reports and analysis for business and project team.
  • Developed and maintained issue management tracking system, risk identification and change control tracking system.

Confidential Chicago, IL

Business Analyst

Responsibilities:

  • Formulated/defined system scope and objectives based on user defined needs for CS Incorporated-Applications migration Deployment Project.
  • Devised or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
  • Prepared detailed specifications from which programs are written.
  • Developed resources to be compliant wif IT standards wif a focus on maintainability and reuse.
  • Worked closely wif the Architecture team, while ensuring dat standards for coding, directory structure, naming conventions and documentation were being adhered to.
  • Analyzed and revise existing system logic difficulties and documentation as necessary.
  • Managed all project documents and files.
  • Technical noledge of all phases of applications systems analysis.
  • Responsibilities included quality assurance reviews well as acts as project leader for projects wif small budgets or limited duration.

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