Summary

• Client service delivery focused, results-oriented, Information Technology executive and accomplished leader with over 12 successful years' experience supporting a wide array of clients and providing management consulting services. Proven visionary and competitive strategist with a consistent track record of delivering products on time and on budget with exceptional quality. Team player that leads by example with courage and integrity. Certified Project Management Professional PMP , Certified Scrum Master CSM and Information Technology Infrastructure Library ITIL v3 Foundation certification.
• Astute strategic planning and business building capabilities led the team that conceptualized, developed and delivered the wining proposal for a critical 20M GSA client lead multiple winning IDIQ/BPA proposal efforts at the Department of Health and Human Services HHS
• Program Management Office:Set up and operated Program Management Offices for many clients Results in efficiency and implementing industry best standards, policies, procedures, governance, metrics and reportingthat resultingfinancial savings of tens of thousands of dollars annually
• A leader of large-scale, multi-threaded and diverse project teams across various locations orchestrated installation of a comprehensive project management system to over 10000 users. Project was completed ahead of schedule and under budget
• Direct system life cycle development including Request for Proposal RFP development, feasibility Return of Investment , risk analysis, requirements analysis/definition, computer systems design, detailed design specifications and database design

Experience

Confidential

Program Manager

• Program manager for projects and is responsible for managing the development and delivery of agency specific Salesforce applications Networx Program ensuring increased productivity, quality, and customer satisfaction. Created innovative and practical management and technology solutions designed to increase cost-effectiveness and transition to next-generation technology.
• Assisted with achieving eGT achieve CMMi Level 3 certification.
• Assisted with eGT set up an Agile and Salesforce IT delivery Practice which helped eGT deliver projects to clients in record time.
• Lead the effort of technical evaluation and roll out of Office 365 as an enterprise wide tool for eGT.
• Program Manager, Reputed Healthcare Client
• Managed the 30-member Program support team and responsible for winning the 12 million Contract.
• Managed day-to-day operational aspects of project, from requirements gathering, to solution design, change management and implementation of new processes and solutions for all the Centers of Medicare and Medicaid Services.
• Implemented processes to increase customer satisfaction 12 and decrease credit payouts by 10 .
• Led a disciplined transition program that resulted in over 8 million in savings in only 6 months.
• Surpassed standards by exceeded quality service delivery standards by 5 .
• Responsible for implementing big data, cloud and mobile applications to support state and federal Health Insurance Exchange HIX programs which integrates with IRS,SSA,DHS,DOD,DHHS and VA systems.
• Responsible for migration of CDC and NIH contact center to new vendors.
• Provided the technical engineering support for the Centers for Medicare and Medicare Services CMS in the implementation of the Affordable Care Act ACA Federal Health Insurance Exchange HIX .
• Managed the development support for HHS's HealthData.gov website and management of a cloud-based Platform-as-a-Service software production environment the GeoCloud .
• Supported CMS' Center for Consumer Information and Insurance Oversight CCIIO Data Services Hub DSH project.
• Created and presented reports and metrics to executive management on a periodic basis.
• Project Manager,
• Implemented the Cloud Conference Center Application, saving the agency 1.3 million.
• Implemented a Federated Access and Identify solution to integrate the Conference Center Application.
• Managed the certification and accreditation C A process for the agency's first cloud-based application.
• Created and executed project work plans and revised as appropriate to meet changing demands and requirements from the users.
• Program Manager,
• Created and launched cloud service offerings that provide value to federal agencies and operate as a viable business.
• Provided guidance and help craft cloud offering for Software-as-a-Service SaaS , Platform-as-a-Service Paas and Infrastructure-as-a-Service IaaS line offerings.

Confidential

• Program Manager for the entire Reputed Financial Client, ensuring superior client delivery of products and services leadership and management of 40personnel across different teams day to day operations of 20 Million in annual revenue delivery of data warehousing, ERP Systems, decision support, process improvement and re-engineering, change management, financial management services and the development of new business and organic growth strategies.
• Managed the 27 Million Business Intelligence and data warehouse program over a period of 4 years to replace all legacy reporting systems.
• Managed the 15 Million Enterprise Resource Planning program over a period of 2 years to replace all legacy and regional ERP Systems.
• Set up and operated Agile PMO for the PBS CIO which supported all the business line and the regions.
• Planned, executed, and implemented all projects to deliver intended business outcomes, ideally on time, on budget, and within scope according to business priorities: Strategy and Governance, Business Relationship Management, and Project Program Delivery.
• Managed projects that involve Enterprise Architecture EA , Portfolio Management PFM , and Capital Planning CPIC . Managed and adhered to the PMO defined Project Management Life Cycle PMLC processes including coordinating and managing the system SDLC activities such as requirements, analysis, design and development.
• Improved a 10 transition completion rate to 99 in less than 9 months, ranking as one of the top 3 federal departments.
• Deployed an enterprise-wide Oracle Universal Content Management Framework for all regions and business lines.
• Implemented Google, Salesforce and Google Apps in a SaaS framework in less than two years.
• Effectively ran and managed the Cloud Computing Advisory Council at PBS CIO, drafting new processes and documentation and presenting at all-hands meetings.
• Reduced cost and improved efficiency by identifying gaps in organizational processes.
• Responsible for the Enterprise Quality Program for PBS, supporting PBS vendors and consolidating data centers.
• Reputed ERP Client Sr.Technical Project ManagerCreated practical management and technology solutions designed to help clients generate revenue, increase cost-effectiveness and manage regulatory compliance.
• Established and ran the Program and Business Management office for ERP Client, one of the company's largest programs.
• Directly responsible for managing 2 million in revenue in Program Management and Business Management Ops.
• Monitored end-to-end product implementation on complex toll-free routing, local, long distance, internet, WAN/LAN, Data Center, Messaging, web technologies and architecture and disaster recovery solutions.
• Led team through several major organizational changes, including expansive rebranding and the implementation of a corporate-level enterprise finance and operations system.

Confidential

• Led successful system implementations of enterprise level scheduling, data warehousing and portals.
• Designed, developed and deployed Decision Support system for the Program Office.
• Project lead for a web-based corporate portal, overseeing the entire life-cycle from development to deployment.
• Developed comprehensive configuration management processes and established project plans to monitor project progress.

Skills Summary

• Databases: Oracle 11 g/9i/8i, MS SQL Server 2000 2005, MS Access, DB2
• Software: SQL, PL/SQL, HTML, JavaScript, XML, MS-Visio, MS Project, Share Point, ASP.NET, J2EE, Websphere, Business Objects, Crystal Reports, OBIEE, Informatica ETL, Knowledge Tree, Serena Mashups, Hyperion, Business Planning and Control System, Baan ERP, ERP modeling, Oracle E-Business Suite, PeopleSoft, SAP, Salesforce, Oracle UCMS, CastIron, JBOSS,Force.com, Chatter, C .net, C ,Drupal, Delphi
• Web/App Servers: Oracle Application Server, IIS, Apache/Tomcat, Websphere
• Operating Systems: Windows, UNIX Solaris , IBM Mainframe
• Methodologies: SDLC, Agile, TOC, RUP, PMI, PMI-ACP Prince2